Exam 2: How Businesses Use Information Systems

People working together can complete a complex task faster than the same number of people working in isolation from one another.

At the operational level,tasks,resources,and goals are predefined and highly unstructured.

A ________ system captures purchase and payment data at a physical location where goods or services are bought and sold using computers,automated cash registers,scanners,or other digital devices.

________ are a type of Web site that makes it easy for users to contribute and edit text content and graphics without any knowledge of Web page development or programming techniques.

Systems analysts are

Susan is employed by a new car dealership.The dealership knows that it is less expensive to retain current customers than it is to get new customers.Her dealership likes to follow up with current customers every four months for up to two years to make sure that they are satisfied with their purchase.Susan would be well served to use what kind of system in her duties?

________ management needs systems to help with monitoring,controlling,decision-making,and administrative activities.

System outputs do not include online and hard-copy reports for management and employee paycheques.

________ systems help businesses manage relationships with their suppliers.

Managers need TPS to monitor the status of ________ operations and the firm's relations with the external environment.

The sales and marketing function is responsible for assembling the product.

The ________ is a senior manager who oversees the use of information technology in the firm.

________ uses a set of integrated applications to address all aspects of the customer relationship.

A retail sporting goods chain has been expanding rapidly for the last 4 years.This growth has exposed some problems in their old stand alone legacy computer systems.They are always stocking out of popular items.What type of system would you suggest they look at implementing and why?

Fulfilling a customer order involves a complex set of steps that requires the close coordination of the ________ functions.

Which service performs collecting and collaborating on text,line drawings,images,Web pages,video,RSS feeds,and project management for free or monthly charge for premium service.

Your aunt has asked you for your suggestions to make her business,a local sandwich shop,more efficient.Describe at least three types of business processes that a sandwich shop have.Can any be better coordinated through the use of information systems?

A(n)________ is a set of logically related activities for accomplishing a specific business result.

Microsoft SharePoint is the most widely adopted ________ for small and medium-sized firms that use Microsoft server and networking products.

Enrolling employees in benefits plans is a business process handled by the finance and accounting function.