Exam 2: How Businesses Use Information Systems

A ________ captures purchase and payment data at a physical location where goods or services are bought and sold using computers,automated cash registers,scanners,or other digital devices.

The ________ function is responsible for attracting,developing,and maintaining the firm's workforce.

Knowledge management systems (KMS)also link the firm to external sources of knowledge.

A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

________ systems help firms manage their relationships with their customers.

The organization you work for has over 200 employees.Cost for IT support of this many people is getting expensive and this service is not part of the core business.Describe what Google services are out there that might benefit your firm in this regard?

End users are representatives of departments outside the information systems group for whom applications are developed.

________,an integrated audio and visual environment that allows a person to give the appearance of being present at a location other than his or her true physical location.

Managers need TPSs to monitor the status of internal operations and the firm's relations with the external environment.

Operational management,middle management,and ________ management each use a specific type of system to support the decisions they must make to run the company.

The most well-known wiki is ________.

Supply chain management systems are more externally oriented than enterprise systems.

________ is an instant messaging and text and voice chat service.

Enterprise applications automate processes that do not span multiple business functions and organizational levels and may extend outside the organization.

________ are representatives of departments outside of the information systems group for whom applications are developed.

Management information systems typically support non-routine decision making.

The Internet has become a powerful tool for instantly mobilizing interest groups for political action and fundraising.

This ________ of data in hundreds of separate systems ("silos of information")degrades organizational efficiency and business performance.

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

E-government refers to the application of ________ to digitally enable government and public-sector agencies relationships with citizens,businesses,and other arms of government.