Exam 2: How Businesses Use Information Systems

Intranets and extranets are really more technology ________ than specific applications.

Functional systems that support business processes within a single functional group,such as human resources,are being phased out in favour of cross-functional systems.

________ includes the strategy and policies for using information technology within an organization.

________ automate processes that span multiple business functions and organizational levels and may extend outside the organization.

Eddy is feeling a lot stress in his work life right now.He is a purchasing manager for a large retail store and the holiday season is fast approaching.He needs to make sure that the store is well stocked so that they have enough inventory from all their suppliers to cover this busy time of year.Eddy would most likely benefit by using what kind of system to perform his job at a high level?

How can a good CRM system increase profits for a company?

Describe the role of IT governance within the firm.

To monitor the status of internal operations and the firm's relations with the external environment,managers need ________ systems.

Enterprise systems are also known as ________ systems.

________ applications create deep-seated changes in the way the firm conducts its business,and they are often costly to implement.

Transaction processing systems are often so central to a business that TPS failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it.

Producing bills of materials is a business process within the ________ function.

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

Which systems often deliver information to senior executives through a portal,which uses a Web interface to present integrated personalized business content?

Identifying customers is a responsibility of the ________ function.

KMS support processes for acquiring,storing,distributing,and applying knowledge,as well as processes for creating new knowledge and integrating it into the organization.

Microsoft SharePoint is the most widely adopted a ________ system for small and medium-sized firms that use Microsoft server and networking products.

________ are often so central to a business that failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it.

CN reduced costs and improved customer service significantly because it had learned how to apply new technology to improve the processes involved in intermodal transfers.

Which of the following roles falls into the duties of an information systems manager?