Exam 2: How Businesses Use Information Systems

Information systems automate many steps in business processes that were already automated.

A relocation control system that reports summaries on the total moving,house-hunting,and home financing costs for employees in all company divisions would fall into the category of

________ are ideal tools for storing and sharing company knowledge and insights.

Transaction processing systems are most commonly used by the senior management level of an organization.

John has worked in the marketing department of a computer supplier for five years.He obtains information on marketing decisions from a system that handles only marketing data for the firm.John is using which kind of system?

Sometimes you will hear TPS referred to as business intelligence systems because they focus on helping users make better business decisions.

What are cross-functional business processes? Give an example.

Business processes refer to the manner in which work is organized,coordinated,and focused to produce a valuable product or service.

The retail home improvement chain you work for,DIY Discount,has noticed that one of its brands of faucets is not selling nearly as well as anticipated.What information systems of the business will you use to determine the reason for the poor sales? Discuss what information you will retrieve from which system.Which of the information systems will be most important for your analysis? Which of the systems will be least important?

The principal liaison between the information systems groups and the rest of the organization is a(n)

Digital dashboards are becoming an increasingly popular feature of DSS.

Richard has started a new food business.He will have about 300 customers per day and receive supplies from 50 suppliers per month.In order to keep track of all of these various business transactions,he needs a system.What kind of system should Richard install?

Customer relationship management (CRM)systems help firms manage their relationships with their customers.

________ are designed to support organization-wide process coordination and integration.

________ are computer-based simulated environment intended for its users to inhabit and interact via graphical representations called avatars.

Very large firms with ________ divisions and product lines might allow each division to have its own information systems group.

Which of the following is an example of a cross-functional business process?

The four major enterprise applications are

Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems.

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?