Exam 11: Communicating in the Internet Age

A limited open-door policy, such as afternoons only, can help managers minimize interruptions yet still receive valuable input from employees.

____, according to the Lengel-Daft Contingency Model of Media Selection, is at the lowest level on the media richness hierarchy.

Yolonda, a new production manager at Pixar, asks how she should handle the agenda for an upcoming department meeting. You should tell her to

When it comes to the grapevine, good advice from the editor-in-chief of Training magazine is to ask yourself all of the following questions except _________________________.

Radio Shack demonstrated a good media match when they sent 400 workers emails notifying them that were being laid off.

Which of these enables communicators to know if their message has been understood?

Because they tend to distract those attending a meeting from the core message, visual aids should be avoided.

Which of these is not one of the four reminders for good writing?

Positive nonverbal feedback to and from managers is a basic building block of good interpersonal relations.

Cell phones are in wide use in the U.S., with a market penetration rate of ____ percent.

Workplace e-mail systems can be used by employees to improve the speed and accuracy of information shared without the need for policies or management oversight.

According to Clampitt's Communication Strategy Continuum, in the underscore and explore communication strategy, employee concerns about prior communications are the central focus.

Cisco Systems and TNT are two companies that have saved more than a half a million dollars each in travel expenses by switching to videoconferencing.

According to research, managers have ________attitude toward the grapevine?

Thanks to modern technology, communication is quicker but more expensive than ever before..

Recreational vehicle manufacturer, Winnebago Industries implemented a _____________ program to encourage suggestions. Since the company started the program in 1991 they have received more than 10,000 reasonable suggestions and the employees' ideas have saved Winnebago nearly $6 million.

The most-desired management skill is good communication, followed by a sense of vision, honesty, and ability to build good relationships with employees.

Which of the following is not one of the Clampitt's five common communication strategies?

Rachel is preparing to present a new strategy to her company's board of directors. She is debating whether to use a face-to-face conversation, e-mail, a power-point presentation, or telephone call. Her decision involves selecting

According to Maureen Chiquet, the Global CEO of Chanel, to lead effectively and achieve real business results as the head of any enterprise you have to listen.