Question 1

According to a recent study, an estimated 51 percent of employees in the U.S. telework.

Accepted Answer

A) True 
 B)False

Question 2

A practical tip for effective listening is asking ____ questions.

Accepted Answer

A)  easy-to-answer 
B)  no more than two 
C)  many 
D)  open-ended 
E)  yes-or-no 
A)  easy-to-answer 
B)  no more than two 
C)  many 
D)  open-ended 
E)  yes-or-no

Question 3

Three communication skills that are particularly important in today's environment are listening, writing, and running meetings.

Accepted Answer

A) True 
 B)False

Question 4

Managers typically get a lot of training and are therefore, highly effective listeners.

Accepted Answer

A) True 
 B)False

Question 5

The Internet and technology have allowed the grapevine to become more fruitful than ever before with a much faster, broader reach than the old water cooler conversations of the past.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not a tip for using cell phones?

Accepted Answer

A)  Don't engage in "cell yell" 
B)  Turn off your phone, or set it to vibrate, in public places 
C)  Use a hands-free device while driving 
D)  Set the ring to a melodious jingle when in meetings to avoid upsetting colleagues 
E)  Have respect for others 
A)  Don't engage in "cell yell" 
B)  Turn off your phone, or set it to vibrate, in public places 
C)  Use a hands-free device while driving 
D)  Set the ring to a melodious jingle when in meetings to avoid upsetting colleagues 
E)  Have respect for others

Question 7

____ is the transfer of information and understanding from one person to another.

Accepted Answer

A)  Grapevine 
B)  Semantics 
C)  Communication 
D)  Noise 
E)  Media richness 
A)  Grapevine 
B)  Semantics 
C)  Communication 
D)  Noise 
E)  Media richness

Question 8

By definition, noise is limited to technical problems such as telephone line static.

Accepted Answer

A) True 
 B)False

Question 9

In meetings, an agenda should be sent out at the end of the session.

Accepted Answer

A) True 
 B)False

Question 10

All Organic Inc
All Organic Inc is located in Cedar Springs, Iowa, however, they have partners all over the world. Up until now, Tim Montoya the company CEO and Chairman of the board, has been flying to meet with their key partners. With the rising cost of fuel, airline tickets and the cost of travel have become increasingly more expensive. He values the face-to-face meetings but feels it has become too expensive. Tim is also planning to promote his operations manager, Ellen Padroa to CEO while he maintains his role as chairman. One of his concerns about Ellen is her lack of international experience.
-Refer to All Organic Inc. Tim values his face-to-face meetings. On the Lengel-Daft Contingency Model of Media Selection, this would be considered _______________on the media richness hierarchy.

Accepted Answer

A)  relatively low 
B)  lean 
C)  static 
D)  confusing 
E)  relatively high 
A)  relatively low 
B)  lean 
C)  static 
D)  confusing 
E)  relatively high

Question 11

According to the Lengel-Daft Contingency Model of Media Selection, which of these is the richest communication medium?

Accepted Answer

A)  A handwritten memo 
B)  A videotape 
C)  Telecommuting 
D)  Computerized e-mail 
E)  Face-to-face 
A)  A handwritten memo 
B)  A videotape 
C)  Telecommuting 
D)  Computerized e-mail 
E)  Face-to-face

Question 12

The grapevine is __________________.

Accepted Answer

A)  Nearly 30 percent accurate 
B)  About 75 percent accurate 
C)  Never accurate 
D)  always negative 
E)  is not helpful to managers 
A)  Nearly 30 percent accurate 
B)  About 75 percent accurate 
C)  Never accurate 
D)  always negative 
E)  is not helpful to managers

Question 13

E-mails, Blogs, Twitter, Facebook and other social networking sites are all part of the e-grapevine.

Accepted Answer

A) True 
 B)False

Question 14

The best advice Maureen Chiquet, Global CEO of Chanel, ever received was from Mickey Drexler, CEO of J. Crew. Drexler told Chiquet that she was a terrific merchant but she needed to learn to ____________.

Accepted Answer

A)  understand profit margins 
B)  listen 
C)  speak out 
D)  stop asking questions 
E)  manage inventory 
A)  understand profit margins 
B)  listen 
C)  speak out 
D)  stop asking questions 
E)  manage inventory

Question 15

_______________ by employees is commonplace, controversial, and poorly communicated suggesting that organizations implement policy guidelines.

Accepted Answer

A)  Office romance 
B)  Online social networking 
C)  Napping at lunch 
D)  Negative gossip 
E)  Knowledge management 
A)  Office romance 
B)  Online social networking 
C)  Napping at lunch 
D)  Negative gossip 
E)  Knowledge management

Question 16

In a(n) ____ communication strategy, employees are not only viewed as active participants, they essentially drive the process because they are assumed to know the key issues.

Accepted Answer

A)  tell and sell 
B)  withhold and uphold 
C)  spray and pray 
D)  identify and reply 
E)  underscore and explore 
A)  tell and sell 
B)  withhold and uphold 
C)  spray and pray 
D)  identify and reply 
E)  underscore and explore

Question 17

Nokia's Blog-Hub provides employees with a place to voice their opinions and complaints anonymously using social media.

Accepted Answer

A) True 
 B)False

Question 18

Communicating without __________ amounts to flying blind.

Accepted Answer

A)  a vision 
B)  feedback 
C)  a rich media 
D)  documentation 
E)  guidelines 
A)  a vision 
B)  feedback 
C)  a rich media 
D)  documentation 
E)  guidelines

Question 19

Telecommuting has evolved into teleworking thanks to mobile Internet technology allowing people to work from almost anywhere.

Accepted Answer

A) True 
 B)False

Question 20

An organizational e-mail policy should remind employees that_______________________.

Accepted Answer

A)  their Internet and e-mail use at work may not be monitored 
B)  all capital letters should be used to type routine messages 
C)  lists of bullets should not be used 
D)  never assume privacy with your email at work 
E)  save all of the emails you receive in case someone asks 
A)  their Internet and e-mail use at work may not be monitored 
B)  all capital letters should be used to type routine messages 
C)  lists of bullets should not be used 
D)  never assume privacy with your email at work 
E)  save all of the emails you receive in case someone asks

According to a recent study, an estimated 51 percent of employees in the U.S. telework.

A practical tip for effective listening is asking ____ questions.

Three communication skills that are particularly important in today's environment are listening, writing, and running meetings.

Managers typically get a lot of training and are therefore, highly effective listeners.

The Internet and technology have allowed the grapevine to become more fruitful than ever before with a much faster, broader reach than the old water cooler conversations of the past.

Which of the following is not a tip for using cell phones?

____ is the transfer of information and understanding from one person to another.

By definition, noise is limited to technical problems such as telephone line static.

In meetings, an agenda should be sent out at the end of the session.

According to the Lengel-Daft Contingency Model of Media Selection, which of these is the richest communication medium?

The grapevine is __________________.

E-mails, Blogs, Twitter, Facebook and other social networking sites are all part of the e-grapevine.

The best advice Maureen Chiquet, Global CEO of Chanel, ever received was from Mickey Drexler, CEO of J. Crew. Drexler told Chiquet that she was a terrific merchant but she needed to learn to ____________.

_______________ by employees is commonplace, controversial, and poorly communicated suggesting that organizations implement policy guidelines.

In a(n) ____ communication strategy, employees are not only viewed as active participants, they essentially drive the process because they are assumed to know the key issues.

Nokia's Blog-Hub provides employees with a place to voice their opinions and complaints anonymously using social media.

Communicating without __________ amounts to flying blind.

Telecommuting has evolved into teleworking thanks to mobile Internet technology allowing people to work from almost anywhere.

An organizational e-mail policy should remind employees that_______________________.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters

Exam 11: Communicating in the Internet Age

According to a recent study, an estimated 51 percent of employees in the U.S. telework.

A practical tip for effective listening is asking ____ questions.

Three communication skills that are particularly important in today's environment are listening, writing, and running meetings.

Managers typically get a lot of training and are therefore, highly effective listeners.

The Internet and technology have allowed the grapevine to become more fruitful than ever before with a much faster, broader reach than the old water cooler conversations of the past.

Which of the following is not a tip for using cell phones?

____ is the transfer of information and understanding from one person to another.

By definition, noise is limited to technical problems such as telephone line static.

In meetings, an agenda should be sent out at the end of the session.

According to the Lengel-Daft Contingency Model of Media Selection, which of these is the richest communication medium?

The grapevine is __________________.

E-mails, Blogs, Twitter, Facebook and other social networking sites are all part of the e-grapevine.

The best advice Maureen Chiquet, Global CEO of Chanel, ever received was from Mickey Drexler, CEO of J. Crew. Drexler told Chiquet that she was a terrific merchant but she needed to learn to ____________.

_______________ by employees is commonplace, controversial, and poorly communicated suggesting that organizations implement policy guidelines.

In a(n) ____ communication strategy, employees are not only viewed as active participants, they essentially drive the process because they are assumed to know the key issues.

Nokia's Blog-Hub provides employees with a place to voice their opinions and complaints anonymously using social media.

Communicating without __________ amounts to flying blind.

Telecommuting has evolved into teleworking thanks to mobile Internet technology allowing people to work from almost anywhere.

An organizational e-mail policy should remind employees that_______________________.

Managers and Entrepreneurs

The Evolution of Management Thought

The Changing Environment of Management: Diversity, Global Economy, and Technology

International Management and Cross-Cultural Competence

Managements Social and Ethical Responsibilities

The Basics of Planning and Project Management

Strategic Management: Planning for Long-Term Success

Decision Making and Creative Problem Solving

Organizations: Effectiveness, Design, and Cultures

Human Resource Management

Motivating Job Performance

Group Dynamics and Teamwork

Influence, Power, and Leadership

Change, Conflict, and Negotiation

Organizational Control and Quality Improvement

Filters