Exam 8: Program and Project Management

Why is it so important to have a knowledge transfer process in place?

The PMO must be constantly evaluating ________, managing resources and the project schedule.

If the project scope changes then this means that the resources or time will also need to change.

Staff turnover is usually not a problem for ERP projects.

What skills should a good project manager have?

It is very important that the executive sponsor speak at the project completion meeting about how important the project is for the organization as a whole.

The ________ needs to make certain that the project team activities stay synchronized and that progress is being made.

The hiring and selecting of competent staff will ensure the go live is smooth and the system is sustainable.

The technical leader should be well-versed in the technology but not necessarily in how to manage projects.

Why is it so important to have a decision making process in place?

Why do ERP projects often take longer to get started than anticipated?

ERP projects typically have high risks but also:

Project management is focused on strategic goals.

ERP project team members don't need to have functional or technical expertise in a specific area.

The PMO needs to make certain that team activities stay synchronized and that progress is being made.

Project management is ________ focused while program management is strategically focused.

ERP projects often take a few ________ to implement so top management may forget some of the key benefits of the system.

Because of the integrated nature of ERP systems, having good ________ is one of the most important factors in successful projects.

The PMO will regularly address the critical success factors and how they relate to the decision processes.

The goal of the technical staff is to ensure that the ERP system works as defined.