Question 1

A well-defined communication plan is a key component of change management.

Accepted Answer

A) True 
 B)False  True

Question 2

The "to be" phase is ________ difficult than the "as is" phase.

Accepted Answer

A)  more 
B)  less 
C)  equally as 
D)  none of the above 
A)  more 
B)  less 
C)  equally as 
D)  none of the above A

Question 3

What tools are available for supporting BPR?

Accepted Answer

There is a growing list of tools on the market today that are designed to make BPR easier and more efficient. These software packages help the team to analyze the dynamics of existing processes and can provide greater insight into how well the redesigned processes meet the project goals. Some packages are more comprehensive than others and have support for all phases of the BPR process.

Question 4

With a new ERP system, not only do workers fear a loss or change in their jobs, but they also fear an overall change in the:

Accepted Answer

A)  organization. 
B)  management. 
C)  control structure. 
D)  business process. 
A)  organization. 
B)  management. 
C)  control structure. 
D)  business process.

Question 5

The "to be" processes are the same as the existing processes.

Accepted Answer

A) True 
 B)False

Question 6

In order to reengineer a business process, it must be first dismantled into individual ________ and then put back together into a new set of business flows.

Accepted Answer

A)  functions 
B)  activities 
C)  transactions 
D)  data flows 
A)  functions 
B)  activities 
C)  transactions 
D)  data flows

Question 7

What does a BPR study do?

Accepted Answer

A BPR study helps supply the rationale f

Question 8

A BPM process category is decision-intensive processes.

Accepted Answer

A) True 
 B)False

Question 9

Reengineering can be traced back to the 1700s.

Accepted Answer

A) True 
 B)False

Question 10

Resistance to change may be high but can be reduced with a significant ________ effort early and often in the project.

Accepted Answer

A)  development 
B)  risk management 
C)  change management 
D)  functional management 
A)  development 
B)  risk management 
C)  change management 
D)  functional management

Question 11

The overall policy, budget, and scope of the project are determined by the:

Accepted Answer

A)  PMO. 
B)  owners. 
C)  Steering Committee. 
D)  Project Executive. 
A)  PMO. 
B)  owners. 
C)  Steering Committee. 
D)  Project Executive.

Question 12

A change in the ________ would be an example of an organizational change.

Accepted Answer

A)  building security 
B)  departmental staff 
C)  mission 
D)  marketing literature 
A)  building security 
B)  departmental staff 
C)  mission 
D)  marketing literature

Question 13

The objective of ________ is to minimize the risk of failure and maximize the benefits of the change.

Accepted Answer

A)  ERP projects 
B)  change management 
C)  communication 
D)  project management 
A)  ERP projects 
B)  change management 
C)  communication 
D)  project management

Question 14

BPR with an ERP implementation requires crossing organizational levels.

Accepted Answer

A) True 
 B)False

Question 15

What is organizational change? Give some examples.

Accepted Answer

Organizational change is sometimes equat

Question 16

BPR teams will be composed of functional users and ________ along with facilitators.

Accepted Answer

A)  managers 
B)  attorneys 
C)  consultants 
D)  IT Staff 
E)  none of the above 
A)  managers 
B)  attorneys 
C)  consultants 
D)  IT Staff 
E)  none of the above

Question 17

ERP implementation project CEOs are created just for the project.

Accepted Answer

A) True 
 B)False

Question 18

A business process is defined as "a set of logically related tasks performed to achieve a defined business outcome."

Accepted Answer

A) True 
 B)False

Question 19

What are the main areas of the ERP project organizational structure?

Accepted Answer

The main group or area would certainly b

Question 20

The BPR methodology continues to the fourth step ________.

Accepted Answer

A)  testing 
B)  mapping 
C)  definition 
D)  reevaluation 
E)  preparation 
A)  testing 
B)  mapping 
C)  definition 
D)  reevaluation 
E)  preparation

A well-defined communication plan is a key component of change management.

The "to be" phase is ________ difficult than the "as is" phase.

What tools are available for supporting BPR?

With a new ERP system, not only do workers fear a loss or change in their jobs, but they also fear an overall change in the:

The "to be" processes are the same as the existing processes.

In order to reengineer a business process, it must be first dismantled into individual ________ and then put back together into a new set of business flows.

What does a BPR study do?

A BPM process category is decision-intensive processes.

Reengineering can be traced back to the 1700s.

Resistance to change may be high but can be reduced with a significant ________ effort early and often in the project.

The overall policy, budget, and scope of the project are determined by the:

A change in the ________ would be an example of an organizational change.

The objective of ________ is to minimize the risk of failure and maximize the benefits of the change.

BPR with an ERP implementation requires crossing organizational levels.

What is organizational change? Give some examples.

BPR teams will be composed of functional users and ________ along with facilitators.

ERP implementation project CEOs are created just for the project.

A business process is defined as "a set of logically related tasks performed to achieve a defined business outcome."

What are the main areas of the ERP project organizational structure?

The BPR methodology continues to the fourth step ________.

Introduction to Enterprise Systems for Management

Systems Integration

Enterprise Systems Architecture

Development Life Cycle

Implementation Strategies

Software and Vendor Selection

Operational and Post Implementation

Program and Project Management

Global, Ethics, and Security Management

Supply Chain Management

Customer Relationship Management

Filters

Exam 9: Organizational Change and Business Process Reengineering

A well-defined communication plan is a key component of change management.

The "to be" phase is ________ difficult than the "as is" phase.

What tools are available for supporting BPR?

With a new ERP system, not only do workers fear a loss or change in their jobs, but they also fear an overall change in the:

The "to be" processes are the same as the existing processes.

In order to reengineer a business process, it must be first dismantled into individual ________ and then put back together into a new set of business flows.

What does a BPR study do?

A BPM process category is decision-intensive processes.

Reengineering can be traced back to the 1700s.

Resistance to change may be high but can be reduced with a significant ________ effort early and often in the project.

The overall policy, budget, and scope of the project are determined by the:

A change in the ________ would be an example of an organizational change.

The objective of ________ is to minimize the risk of failure and maximize the benefits of the change.

BPR with an ERP implementation requires crossing organizational levels.

What is organizational change? Give some examples.

BPR teams will be composed of functional users and ________ along with facilitators.

ERP implementation project CEOs are created just for the project.

A business process is defined as "a set of logically related tasks performed to achieve a defined business outcome."

What are the main areas of the ERP project organizational structure?

The BPR methodology continues to the fourth step ________.

Introduction to Enterprise Systems for Management

Systems Integration

Enterprise Systems Architecture

Development Life Cycle

Implementation Strategies

Software and Vendor Selection

Operational and Post Implementation

Program and Project Management

Global, Ethics, and Security Management

Supply Chain Management

Customer Relationship Management

Filters