Exam 9: Organizational Change and Business Process Reengineering

Organizational change refers to a fundamental and radical reorientation in the way the organization operates.

ERP implementations often involve only minor changes to the organization.

What is the OPM3 framework? How is it used in ERP projects?

Why is BPR often equated with downsizing?

Under normal circumstances, teamwork can take a number of years to develop, but it is especially important in an ERP project.

BPR is often used as the main reason for moving from legacy systems to an ERP system.

Determining the appropriate best practices is part of the knowledge phase of the OPM3.

BPR studies not only identify process and procedural changes for the business, but also ________ that can create industry advantages.

The BPR methodology starts with ________ the first step.

Some BPR tools are ________ while others address certain market niches.

A BPM process category is software-intensive processes.

The BPR methodology continues to the fifth step ________.

ERP implementations can use the existing organization and reporting structure.

Why is change management so import for ERP projects?

The Project Executive must oversee project activities and provide broad ________ for the project and resolve policy level issues.

The BPR methodology continues to the second step ________.

The FoxMeyer ERP implementation failed because they didn't train their employees properly on the new system.

The OPM3 is used to assess an organization's experience in implementing an ERP system.

In most cases, an ERP system will immediately increase profits and provide a short term return on investment.

The OPM3 is a five step continuous improvement process.