Exam 8: Program and Project Management

Program management is the responsibility of the Project Director.

It is best to have a single work location for an ERP project team.

The ERP project deliverables are part of the project scope.

Hiring skilled ERP staff is not a problem for most ERP implementations.

The ________ are responsible for analyzing business requirements and converting them into solutions with the ERP system.

Scope creep can quickly lead to missed deadlines and project budget savings.

When a company decides to implement an ERP system, a(n) ________ must be created that outlines the business goals to be achieved.

It is normal in an ERP project that there are always agreements about how to use the system and other issues.

Senior management must remain committed to the project through every phase and must show their commitment.

What are the keys to a successful change management process?

What does a module expert do? Why are they so crucial for the success of an ERP project?

The Steering Committee is responsible for ensuring that project teams are working well together.

The PMO will also have to make sure that ________ are in key positions.

It is the role of the program manager to keep all the projects moving in the same direction to achieve the overall goals of the business.

What does an SME do? Why are they so crucial for the success of an ERP project?

In the program management model, the ________ manager manages across multiple functional projects.

Relying solely on internal IT personnel is likely to slow down the ERP project.

Leading ERP projects is a very risky but rewarding activity.

Staff who are not on the project may not want the new system and actively work to undermine its success.

One important way of calming users' fears is with an aggressive ________ program.