Exam 7: Operational and Post Implementation

Senior management should review each of the readiness assessment reports.

Knowledge and skill transfer should be an integral part of the ________ plan from day one.

In the go live and stabilization phases, the ________ is likely to change.

The help desk will enlist the support of ________ to help users across the organization.

Because it is likely that key team members will leave during the project, it is important to have a ________ plan in place.

From the operational perspective, during the definition and build phases, it is important to document the ________ and how they are mapped to the ERP software.

Most user problems with the new ERP system are due to a lack of understanding of the system and how business ________ interact with the system.

It is important that the ERP system ________ as the company grows and changes.

There should be at least three readiness reviews before the ultimate decision to go live.

Tracking and resolving day-to-day issues with the new ERP system is the job of the:

What is the stabilization process? Why is it so critical?

The readiness process should only include key "super" users.

Tier three of the support process usually involves a combination of technical staff along with vendor support.

The stabilization period is characterized by ________ hours, many problems and lots of anxiety.

System process questions are usually handled by the vendor experts in the second tier of the support process.

With the second and subsequent readiness reviews, the ________ should be assessed to see if it is still feasible.

To be effective, organizations should choose one training format and stick with it.

Most issues during and after an ERP implementation are related to ________ and culture.

The PMO is the Project Maintenance Office.

For security reasons, users should only train on the practice instance in the training labs.