Question 1

After the ERP system goes live, the organization will need to shift into a ________ process.

Accepted Answer

A)  initiation 
B)  implementation 
C)  stabilization 
D)  socialization 
E)  all of the above 
A)  initiation 
B)  implementation 
C)  stabilization 
D)  socialization 
E)  all of the above

Question 2

The readiness process will clarify what needs to be done and provide more focus for the project team.

Accepted Answer

A) True 
 B)False

Question 3

The stabilization period is from the go live date to about 90 days after, or until the number of issues to be fixed is reduced to a manageable number.

Accepted Answer

A) True 
 B)False

Question 4

After the implementation, data migration must be conducted periodically to ensure that the system is being used correctly and that data entry processes are being followed.

Accepted Answer

A) True 
 B)False

Question 5

Having a(n) ________ will eliminate confusion, duplication, and losing data.

Accepted Answer

A)  ETL tool 
B)  ERP system 
C)  centralized data repository 
D)  PMO 
A)  ETL tool 
B)  ERP system 
C)  centralized data repository 
D)  PMO

Question 6

Why is training so important for ERP implementations? What are some of the ways it can be delivered?

Accepted Answer

Because implementing a new ERP system in

Question 7

The ________ process begins when the ERP system software is in production, initial training is complete and conversion of critical data is done.

Accepted Answer

A)  initiation 
B)  stabilization 
C)  implementation 
D)  socialization 
E)  none of the above 
A)  initiation 
B)  stabilization 
C)  implementation 
D)  socialization 
E)  none of the above

Question 8

To better understand the effectiveness of the new ERP system, it is important to have key measurement in place after the go-live phase.

Accepted Answer

A) True 
 B)False

Question 9

It is only necessary to train the key users of the system in each functional area.

Accepted Answer

A) True 
 B)False

Question 10

Basic problems, such as password problems or user access, are usually handled by the ________ tier of the support process.

Accepted Answer

A)  top 
B)  executive 
C)  attorney 
D)  first 
E)  none of the above 
A)  top 
B)  executive 
C)  attorney 
D)  first 
E)  none of the above

Question 11

An elaborate readiness process is considered to a(n):

Accepted Answer

A)  process management scenarios. 
B)  change management prerequisite. 
C)  "best practice." 
D)  key project indicator. 
A)  process management scenarios. 
B)  change management prerequisite. 
C)  "best practice." 
D)  key project indicator.

Question 12

What is the difference between ERP training and education? What is the cause of most of the issues in ERP implementations?

Accepted Answer

Training has to do with the technical op

Question 13

During the stabilization period, subject matter experts should be prepared to help ________ from their departments to learn to use the system.

Accepted Answer

A)  consultants 
B)  users 
C)  attorneys 
D)  vendors 
E)  none of the above 
A)  consultants 
B)  users 
C)  attorneys 
D)  vendors 
E)  none of the above

Question 14

What is the post product support phase? Describe some of the activities that must occur here.

Accepted Answer

After the go-live and stabilization phas

Question 15

The ability to identify and correct bad data will be part of the ________ process.

Accepted Answer

A)  design 
B)  stabilization 
C)  maintenance 
D)  go live 
A)  design 
B)  stabilization 
C)  maintenance 
D)  go live

Question 16

When there are large amounts of data that need to be updated, a(n) ________ should be available for this.

Accepted Answer

A)  mass update process 
B)  ETL tool 
C)  data correction protocol 
D)  data scrubbing partner 
A)  mass update process 
B)  ETL tool 
C)  data correction protocol 
D)  data scrubbing partner

Question 17

In the go-live and stabilization phases, the ________ is replaced by the Application COE.

Accepted Answer

A)  legacy system 
B)  ERP COE 
C)  database 
D)  business process 
A)  legacy system 
B)  ERP COE 
C)  database 
D)  business process

Question 18

The first tier of the support process usually involves a help desk or a Call Center.

Accepted Answer

A) True 
 B)False

Question 19

As time goes on, existing users and new employees will need continuous ________ on the ERP system.

Accepted Answer

A)  management 
B)  growth 
C)  training 
D)  functional requirements 
A)  management 
B)  growth 
C)  training 
D)  functional requirements

Question 20

Data validation is mostly accomplished by developing detail ________ that identify data problems within the new system.

Accepted Answer

A)  scenarios 
B)  function modules 
C)  applications 
D)  reports 
A)  scenarios 
B)  function modules 
C)  applications 
D)  reports

After the ERP system goes live, the organization will need to shift into a ________ process.

The readiness process will clarify what needs to be done and provide more focus for the project team.

The stabilization period is from the go live date to about 90 days after, or until the number of issues to be fixed is reduced to a manageable number.

After the implementation, data migration must be conducted periodically to ensure that the system is being used correctly and that data entry processes are being followed.

Having a(n) ________ will eliminate confusion, duplication, and losing data.

Why is training so important for ERP implementations? What are some of the ways it can be delivered?

The ________ process begins when the ERP system software is in production, initial training is complete and conversion of critical data is done.

To better understand the effectiveness of the new ERP system, it is important to have key measurement in place after the go-live phase.

It is only necessary to train the key users of the system in each functional area.

Basic problems, such as password problems or user access, are usually handled by the ________ tier of the support process.

An elaborate readiness process is considered to a(n):

What is the difference between ERP training and education? What is the cause of most of the issues in ERP implementations?

During the stabilization period, subject matter experts should be prepared to help ________ from their departments to learn to use the system.

What is the post product support phase? Describe some of the activities that must occur here.

The ability to identify and correct bad data will be part of the ________ process.

When there are large amounts of data that need to be updated, a(n) ________ should be available for this.

In the go-live and stabilization phases, the ________ is replaced by the Application COE.

The first tier of the support process usually involves a help desk or a Call Center.

As time goes on, existing users and new employees will need continuous ________ on the ERP system.

Data validation is mostly accomplished by developing detail ________ that identify data problems within the new system.

Introduction to Enterprise Systems for Management

Systems Integration

Enterprise Systems Architecture

Development Life Cycle

Implementation Strategies

Software and Vendor Selection

Program and Project Management

Global, Ethics, and Security Management

Supply Chain Management

Customer Relationship Management

Organizational Change and Business Process Reengineering

Filters

Exam 7: Operational and Post Implementation

After the ERP system goes live, the organization will need to shift into a ________ process.

The readiness process will clarify what needs to be done and provide more focus for the project team.

The stabilization period is from the go live date to about 90 days after, or until the number of issues to be fixed is reduced to a manageable number.

After the implementation, data migration must be conducted periodically to ensure that the system is being used correctly and that data entry processes are being followed.

Having a(n) ________ will eliminate confusion, duplication, and losing data.

Why is training so important for ERP implementations? What are some of the ways it can be delivered?

The ________ process begins when the ERP system software is in production, initial training is complete and conversion of critical data is done.

To better understand the effectiveness of the new ERP system, it is important to have key measurement in place after the go-live phase.

It is only necessary to train the key users of the system in each functional area.

Basic problems, such as password problems or user access, are usually handled by the ________ tier of the support process.

An elaborate readiness process is considered to a(n):

What is the difference between ERP training and education? What is the cause of most of the issues in ERP implementations?

During the stabilization period, subject matter experts should be prepared to help ________ from their departments to learn to use the system.

What is the post product support phase? Describe some of the activities that must occur here.

The ability to identify and correct bad data will be part of the ________ process.

When there are large amounts of data that need to be updated, a(n) ________ should be available for this.

In the go-live and stabilization phases, the ________ is replaced by the Application COE.

The first tier of the support process usually involves a help desk or a Call Center.

As time goes on, existing users and new employees will need continuous ________ on the ERP system.

Data validation is mostly accomplished by developing detail ________ that identify data problems within the new system.

Introduction to Enterprise Systems for Management

Systems Integration

Enterprise Systems Architecture

Development Life Cycle

Implementation Strategies

Software and Vendor Selection

Program and Project Management

Global, Ethics, and Security Management

Supply Chain Management

Customer Relationship Management

Organizational Change and Business Process Reengineering

Filters