Question 1

It is impossible to have the highest-quality team without:

Accepted Answer

A)  a respect for people and their differences 
B)  a knowledge of basic psychology 
C)  control of the financial aspects of the operation 
D)  an open and giving personality 
A)  a respect for people and their differences 
B)  a knowledge of basic psychology 
C)  control of the financial aspects of the operation 
D)  an open and giving personality A

Question 2

According to _____________, humans possess five basic needs: physiological, security, social, esteem, and self-actualization.

Accepted Answer

A)  Maslow 
B)  Herzberg 
C)  Vroom 
D)  McGregor 
A)  Maslow 
B)  Herzberg 
C)  Vroom 
D)  McGregor A

Question 3

The prospect of earning more money _____________ motivate as much as recognition, responsibility, and the prospect of advancement.

Accepted Answer

A)  does not 
B)  does 
C)  might 
D)  will definitely 
A)  does not 
B)  does 
C)  might 
D)  will definitely A

Question 4

_____________ theory emphasizes the roles of motivating factors and hygiene factors.

Accepted Answer

A)  Maslow's 
B)  Herzberg's 
C)  Vroom's 
D)  McGregor's 
A)  Maslow's 
B)  Herzberg's 
C)  Vroom's 
D)  McGregor's

Question 5

Managers must recognize:

Accepted Answer

A)  that they cannot know the nature of many of the forces influencing the behavior of individual team members. 
B)  that creation of an effective team requires they view the team members as individuals not as a group. 
C)  the importance of high salaries in the motivation of the team and its members. 
D)  that the quality of the facility is the primary determinant of team member motivation 
A)  that they cannot know the nature of many of the forces influencing the behavior of individual team members. 
B)  that creation of an effective team requires they view the team members as individuals not as a group. 
C)  the importance of high salaries in the motivation of the team and its members. 
D)  that the quality of the facility is the primary determinant of team member motivation

Question 6

The manager who will make the greatest impact on morale is the one who:

Accepted Answer

A)  provides the best benefits. 
B)  believes in people. 
C)  quickly delegates. 
D)  reprimands the quickest. 
A)  provides the best benefits. 
B)  believes in people. 
C)  quickly delegates. 
D)  reprimands the quickest.

Question 7

There are elements that contribute to morale within the team. These elements include leadership attri- butes and a manager who can:

Accepted Answer

A)  create an atmosphere in which individuals are encouraged to share opinions and ideas. 
B)  create their passion for and pride in being the best. 
C)  create management team morale that provides a sense of belonging. 
D)  create competition among members that exposes the weak players. 
A)  create an atmosphere in which individuals are encouraged to share opinions and ideas. 
B)  create their passion for and pride in being the best. 
C)  create management team morale that provides a sense of belonging. 
D)  create competition among members that exposes the weak players.

Question 8

Which of the following statements is not related to motivating team members?

Accepted Answer

A)  Each team member perceives and interprets instructions in a unique way. 
B)  Constant oversight and direction reinforce employees' understanding of their jobs. 
C)  A value is any object, activity, or orientation that individuals consider very important to their way of life. 
D)  Employees need to be clear on what to do, when to do it, and how to do it. 
A)  Each team member perceives and interprets instructions in a unique way. 
B)  Constant oversight and direction reinforce employees' understanding of their jobs. 
C)  A value is any object, activity, or orientation that individuals consider very important to their way of life. 
D)  Employees need to be clear on what to do, when to do it, and how to do it.

Question 9

Motivation:

Accepted Answer

A)  is the process of motivating and also the condition of being motivated 
B)  is a motivator 
C)  is a motive 
D)  is different triggers and drivers for each person 
A)  is the process of motivating and also the condition of being motivated 
B)  is a motivator 
C)  is a motive 
D)  is different triggers and drivers for each person

Question 10

Micro-management creates:

Accepted Answer

A)  trust 
B)  negative stimuli 
C)  happy team members 
D)  low employee turnover 
A)  trust 
B)  negative stimuli 
C)  happy team members 
D)  low employee turnover

Question 11

Which of the following is expressed as (motivation strength = perceived value of result X perceived prob- ability of successful completion)?

Accepted Answer

A)  Expectancy Model 
B)  Hierarchy of Needs 
C)  Two-Factor Theory 
D)  Self-fulfilling Prophecy 
A)  Expectancy Model 
B)  Hierarchy of Needs 
C)  Two-Factor Theory 
D)  Self-fulfilling Prophecy

Question 12

_____________ identified two sets of contradicting assumptions he designated Theory X and Theory Y.

Accepted Answer

A)  Maslow 
B)  Herzberg 
C)  Vroom 
D)  McGregor 
A)  Maslow 
B)  Herzberg 
C)  Vroom 
D)  McGregor

Question 13

The Pygmalion Effect states that:

Accepted Answer

A)  the average person has an inherent dislike of work and will avoid it if possible. 
B)  needs cause human behavior. 
C)  the expectations the team members have of themselves will determine how well they perform. 
D)  when hygiene factors deteriorate to a level below what a team member considers acceptable, dissatisfac- tion is present. 
A)  the average person has an inherent dislike of work and will avoid it if possible. 
B)  needs cause human behavior. 
C)  the expectations the team members have of themselves will determine how well they perform. 
D)  when hygiene factors deteriorate to a level below what a team member considers acceptable, dissatisfac- tion is present.

Question 14

Motivation is concerned with three factors:

Accepted Answer

A)  what energizes behavior, what channels such behavior, and the conditions under which this behavior is maintained. 
B)  what calms behavior, what channels such behavior, and the conditions under which this behavior is maintained. 
C)  what calms behavior, what closes off such behavior, and the conditions under which this closure is maintained. 
D)  what prevents behavior, what channels behavior, and the conditions under which behavior is maintained. 
A)  what energizes behavior, what channels such behavior, and the conditions under which this behavior is maintained. 
B)  what calms behavior, what channels such behavior, and the conditions under which this behavior is maintained. 
C)  what calms behavior, what closes off such behavior, and the conditions under which this closure is maintained. 
D)  what prevents behavior, what channels behavior, and the conditions under which behavior is maintained.

Question 15

The highest performance or overall quality is achieved when there is ________________ by the team members.

Accepted Answer

A)  buy-in 
B)  high degree of skill exhibited 
C)  a management group accepted 
D)  time for focus on the work Motivation 
A)  buy-in 
B)  high degree of skill exhibited 
C)  a management group accepted 
D)  time for focus on the work Motivation

Question 16

When people are unhappy at work:

Accepted Answer

A)  employee turnover increases 
B)  absenteeism decreases 
C)  quality of performance is not impacted 
D)  the operation will be successful 
A)  employee turnover increases 
B)  absenteeism decreases 
C)  quality of performance is not impacted 
D)  the operation will be successful

Question 17

Excellent morale within the department or company is instilled by a manager who believes that most team members:

Accepted Answer

A)  want to do a good job and in most instances will do a good job. 
B)  must do not what to work and must be forced to perform. 
C)  have no desire to advance in the company. 
D)  do not have the ability to advance within the company 
A)  want to do a good job and in most instances will do a good job. 
B)  must do not what to work and must be forced to perform. 
C)  have no desire to advance in the company. 
D)  do not have the ability to advance within the company

Question 18

A manager who leads through fear generates:

Accepted Answer

A)  negative stimuli 
B)  positive stimuli 
C)  greater attention to orders 
D)  higher levels of productivity 
A)  negative stimuli 
B)  positive stimuli 
C)  greater attention to orders 
D)  higher levels of productivity

Question 19

Morale is defined as:

Accepted Answer

A)  the mental and emotional condition of an individual with regard to the function or task at hand. 
B)  the skill level of an individual with regard to the function or task at hand. 
C)  driven by primarily factors external to the operation 
D)  critical to individual expectations of professional growth 
A)  the mental and emotional condition of an individual with regard to the function or task at hand. 
B)  the skill level of an individual with regard to the function or task at hand. 
C)  driven by primarily factors external to the operation 
D)  critical to individual expectations of professional growth

Question 20

Lack of respect for persons of different ages, ethnicities, genders, physical abilities and qualities, and sexual preferences contributes to which of the following?

Accepted Answer

A)  low morale 
B)  increased team performance 
C)  creating an atmosphere in which individuals are encouraged to share opinions and ideas 
D)  consistent behavior when dealing with each member of the team 
A)  low morale 
B)  increased team performance 
C)  creating an atmosphere in which individuals are encouraged to share opinions and ideas 
D)  consistent behavior when dealing with each member of the team

It is impossible to have the highest-quality team without:

According to _____________, humans possess five basic needs: physiological, security, social, esteem, and self-actualization.

The prospect of earning more money _____________ motivate as much as recognition, responsibility, and the prospect of advancement.

_____________ theory emphasizes the roles of motivating factors and hygiene factors.

Managers must recognize:

The manager who will make the greatest impact on morale is the one who:

There are elements that contribute to morale within the team. These elements include leadership attri- butes and a manager who can:

Which of the following statements is not related to motivating team members?

Motivation:

Micro-management creates:

Which of the following is expressed as (motivation strength = perceived value of result X perceived prob- ability of successful completion)?

_____________ identified two sets of contradicting assumptions he designated Theory X and Theory Y.

The Pygmalion Effect states that:

Motivation is concerned with three factors:

The highest performance or overall quality is achieved when there is ________________ by the team members.

When people are unhappy at work:

Excellent morale within the department or company is instilled by a manager who believes that most team members:

A manager who leads through fear generates:

Morale is defined as:

Lack of respect for persons of different ages, ethnicities, genders, physical abilities and qualities, and sexual preferences contributes to which of the following?

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters

Exam 10: Motivation

It is impossible to have the highest-quality team without:

According to _____________, humans possess five basic needs: physiological, security, social, esteem, and self-actualization.

The prospect of earning more money _____________ motivate as much as recognition, responsibility, and the prospect of advancement.

_____________ theory emphasizes the roles of motivating factors and hygiene factors.

Managers must recognize:

The manager who will make the greatest impact on morale is the one who:

There are elements that contribute to morale within the team. These elements include leadership attri- butes and a manager who can:

Which of the following statements is not related to motivating team members?

Motivation:

Micro-management creates:

Which of the following is expressed as (motivation strength = perceived value of result X perceived prob- ability of successful completion)?

_____________ identified two sets of contradicting assumptions he designated Theory X and Theory Y.

The Pygmalion Effect states that:

Motivation is concerned with three factors:

The highest performance or overall quality is achieved when there is ________________ by the team members.

When people are unhappy at work:

Excellent morale within the department or company is instilled by a manager who believes that most team members:

A manager who leads through fear generates:

Morale is defined as:

Lack of respect for persons of different ages, ethnicities, genders, physical abilities and qualities, and sexual preferences contributes to which of the following?

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters