Question 1

In an effective team:

Accepted Answer

A)  all members participate in a process that clarifies the team goals. 
B)  all members are of one religion. 
C)  all members have the same ethnic background. 
D)  all members have had the same experiences. 
A)  all members participate in a process that clarifies the team goals. 
B)  all members are of one religion. 
C)  all members have the same ethnic background. 
D)  all members have had the same experiences. A

Question 2

The process of improving team to team/department to department dependence requires

Accepted Answer

A)  a conscious effort at cross-team/department communications. 
B)  a management directive 
C)  a clear policy of isolationism 
D)  no action it is a natural process 
A)  a conscious effort at cross-team/department communications. 
B)  a management directive 
C)  a clear policy of isolationism 
D)  no action it is a natural process A

Question 3

Team building involves:

Accepted Answer

A)  getting each employee to feel a sense of belonging 
B)  making each team member an owner 
C)  always allow teams to select what they want to do 
D)  ownership in what they are doing as individuals 
A)  getting each employee to feel a sense of belonging 
B)  making each team member an owner 
C)  always allow teams to select what they want to do 
D)  ownership in what they are doing as individuals A

Question 4

Primary reasons for team commitment include which of the following?

Accepted Answer

A)  sense of duty 
B)  desire for control 
C)  independence 
D)  easier work 
A)  sense of duty 
B)  desire for control 
C)  independence 
D)  easier work

Question 5

Which of the following describes a goal?

Accepted Answer

A)  specific 
B)  measurable 
C)  provides direction 
D)  realistic 
A)  specific 
B)  measurable 
C)  provides direction 
D)  realistic

Question 6

Since the main objective of a team is internal and external customer satisfaction, ____________________ ______ is the first step in that process.

Accepted Answer

A)  removing and overcoming barriers 
B)  increasing customer orientation 
C)  providing a quality facility 
D)  providing training 
A)  removing and overcoming barriers 
B)  increasing customer orientation 
C)  providing a quality facility 
D)  providing training

Question 7

A SMART objective is:

Accepted Answer

A)  Measurable 
B)  Short 
C)  Active 
D)  Targeted 
A)  Measurable 
B)  Short 
C)  Active 
D)  Targeted

Question 8

Use of a team approach does not improve which of the following?

Accepted Answer

A)  the overall quality of decision making 
B)  the level of commitment 
C)  the likelihood of staff doing everything possible to transform the plans into reality 
D)  the rate of staff failure 
A)  the overall quality of decision making 
B)  the level of commitment 
C)  the likelihood of staff doing everything possible to transform the plans into reality 
D)  the rate of staff failure

Question 9

If the team's expressed goals seem to be impossible to achieve:

Accepted Answer

A)  team members will become cynical. 
B)  team members will become more motivated. 
C)  team members will become more stressed and therefore more determined. 
D)  team members will become more productive even if they do not accomplish the goal. 
A)  team members will become cynical. 
B)  team members will become more motivated. 
C)  team members will become more stressed and therefore more determined. 
D)  team members will become more productive even if they do not accomplish the goal.

Question 10

Successful _____________ creates a team culture that is in alignment with contributions needed from the team by the overall organization.

Accepted Answer

A)  negotiation 
B)  leadership 
C)  direction 
D)  oversight 
A)  negotiation 
B)  leadership 
C)  direction 
D)  oversight

Question 11

Creating, maintaining and improving team performance requires managerial and organizational sup- port such as which of the following?

Accepted Answer

A)  Provide members with the full picture by providing information to give them more context. 
B)  Have a job rotation program where members learn all the jobs as well as gain a better appreciation of the interdependence of the job. 
C)  Allow the team to work on problem solving, sorting through not just operational issues but also interper- sonal and technical skills issues. 
D)  all of the above 
A)  Provide members with the full picture by providing information to give them more context. 
B)  Have a job rotation program where members learn all the jobs as well as gain a better appreciation of the interdependence of the job. 
C)  Allow the team to work on problem solving, sorting through not just operational issues but also interper- sonal and technical skills issues. 
D)  all of the above

Question 12

Managers cannot deal effectively with difficult team members or difficult situations unless:

Accepted Answer

A)  they understand them. 
B)  they have experienced them. 
C)  they have study workplace psychology 
D)  the team members are ready to stop being difficult and change the situation 
A)  they understand them. 
B)  they have experienced them. 
C)  they have study workplace psychology 
D)  the team members are ready to stop being difficult and change the situation

Question 13

It is quite easy to spot sets of individuals who are not yet a team. They meet, and someone says:

Accepted Answer

A)  "What do we do now?" 
B)  "I am the most experienced so I will start first?" 
C)  "John you need to do X and Harry you need to do Y." 
D)  "I am going to get this show on the road" 
A)  "What do we do now?" 
B)  "I am the most experienced so I will start first?" 
C)  "John you need to do X and Harry you need to do Y." 
D)  "I am going to get this show on the road"

Question 14

Objectives should include which of the following?

Accepted Answer

A)  boundaries 
B)  resources 
C)  roles 
D)  all of the above 
A)  boundaries 
B)  resources 
C)  roles 
D)  all of the above

Question 15

Conversion of a group to a team requires which of the following?

Accepted Answer

A)  extensive resources 
B)  sense of common goals and objectives 
C)  highly educated individuals 
D)  a homogenous grouping Building Teams 
A)  extensive resources 
B)  sense of common goals and objectives 
C)  highly educated individuals 
D)  a homogenous grouping Building Teams

Question 16

Empowerment results in which of the following?

Accepted Answer

A)  improved operational costs 
B)  less resources 
C)  revision of the overall plan 
D)  no need for continuous improvement 
A)  improved operational costs 
B)  less resources 
C)  revision of the overall plan 
D)  no need for continuous improvement

Question 17

Critical to effective teamwork is the need to become

Accepted Answer

A)  an effective team player and team leader. 
B)  an effective team player 
C)  an effective team leader 
D)  an effective team player and team mentor 
A)  an effective team player and team leader. 
B)  an effective team player 
C)  an effective team leader 
D)  an effective team player and team mentor

Question 18

Cross team communication is a critical point to:

Accepted Answer

A)  accomplishment of individual goals. 
B)  accomplishment of team goals. 
C)  organizational health. 
D)  structured work methods. 
A)  accomplishment of individual goals. 
B)  accomplishment of team goals. 
C)  organizational health. 
D)  structured work methods.

Question 19

The role of a "team facilitator" or "leader" consists of:

Accepted Answer

A)  assuring that people will want to work together to achieve a common goal or objective. 
B)  negotiating team assignments with management to guarantee fair workload distribution 
C)  resolving the personal problems of each team member 
D)  providing monetary rewards for high levels of performance by the team and each team member 
A)  assuring that people will want to work together to achieve a common goal or objective. 
B)  negotiating team assignments with management to guarantee fair workload distribution 
C)  resolving the personal problems of each team member 
D)  providing monetary rewards for high levels of performance by the team and each team member

Question 20

Which of the following is not a barrier to team building and teamwork?

Accepted Answer

A)  ineffective work methods 
B)  recognition for progress toward goals and objectives 
C)  inconsistent policy enforcement 
D)  unjustified praise 
A)  ineffective work methods 
B)  recognition for progress toward goals and objectives 
C)  inconsistent policy enforcement 
D)  unjustified praise

In an effective team:

The process of improving team to team/department to department dependence requires

Team building involves:

Primary reasons for team commitment include which of the following?

Which of the following describes a goal?

Since the main objective of a team is internal and external customer satisfaction, ______________ is the first step in that process.

A SMART objective is:

Use of a team approach does not improve which of the following?

If the team's expressed goals seem to be impossible to achieve:

Successful _____________ creates a team culture that is in alignment with contributions needed from the team by the overall organization.

Creating, maintaining and improving team performance requires managerial and organizational sup- port such as which of the following?

Managers cannot deal effectively with difficult team members or difficult situations unless:

It is quite easy to spot sets of individuals who are not yet a team. They meet, and someone says:

Objectives should include which of the following?

Conversion of a group to a team requires which of the following?

Empowerment results in which of the following?

Critical to effective teamwork is the need to become

Cross team communication is a critical point to:

The role of a "team facilitator" or "leader" consists of:

Which of the following is not a barrier to team building and teamwork?

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Motivation

Respect in the Workplace

Discipline

Management in a Union Environment

Filters

Exam 11: Building Teams

In an effective team:

The process of improving team to team/department to department dependence requires

Team building involves:

Primary reasons for team commitment include which of the following?

Which of the following describes a goal?

Since the main objective of a team is internal and external customer satisfaction, ____________________ ______ is the first step in that process.

A SMART objective is:

Use of a team approach does not improve which of the following?

If the team's expressed goals seem to be impossible to achieve:

Successful _____________ creates a team culture that is in alignment with contributions needed from the team by the overall organization.

Creating, maintaining and improving team performance requires managerial and organizational sup- port such as which of the following?

Managers cannot deal effectively with difficult team members or difficult situations unless:

It is quite easy to spot sets of individuals who are not yet a team. They meet, and someone says:

Objectives should include which of the following?

Conversion of a group to a team requires which of the following?

Empowerment results in which of the following?

Critical to effective teamwork is the need to become

Cross team communication is a critical point to:

The role of a "team facilitator" or "leader" consists of:

Which of the following is not a barrier to team building and teamwork?

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Motivation

Respect in the Workplace

Discipline

Management in a Union Environment

Filters

Since the main objective of a team is internal and external customer satisfaction, ______________ is the first step in that process.