Question 1

The cognitive domain of learning is concerned with:

Accepted Answer

A)  mental skills. 
B)  physical skills. 
C)  values. 
D)  interaction with people. 
A)  mental skills. 
B)  physical skills. 
C)  values. 
D)  interaction with people. A

Question 2

It has been said that attitude is the most critical characteristic in a staff member and this true but it is training that insures the person with the right attitude can deliver according to our standards.

Accepted Answer

A) True 
 B)False  True

Question 3

The steps in the planning and development of the training session include which of the following?

Accepted Answer

A)  needs assessment 
B)  position analysis 
C)  work observation 
D)  availability of time 
A)  needs assessment 
B)  position analysis 
C)  work observation 
D)  availability of time D

Question 4

Which of the following shows the steps of the training process in order?

Accepted Answer

A)  analyze - develop objectives - determine training methods - conduct training - evaluate 
B)  develop objectives - determine training methods - conduct training - evaluate- analyze 
C)  write goals - develop objectives - determine training methods - conduct training - analyze 
D)  set goals - write goals - develop objectives - determine training methods - conduct training - evaluate 
A)  analyze - develop objectives - determine training methods - conduct training - evaluate 
B)  develop objectives - determine training methods - conduct training - evaluate- analyze 
C)  write goals - develop objectives - determine training methods - conduct training - analyze 
D)  set goals - write goals - develop objectives - determine training methods - conduct training - evaluate

Question 5

The aim of training is to provide services and products _____________________ which meet and hope- fully exceed customer expectations and company standards every time. The company must deliver what is promised both to the guest and to the staff.

Accepted Answer

A)  both internally and externally 
B)  internally 
C)  externally 
D)  most of the time 
A)  both internally and externally 
B)  internally 
C)  externally 
D)  most of the time

Question 6

A strength of demonstration as a training method is:

Accepted Answer

A)  it is best used for small groups. 
B)  it allows for step-by-step instruction. 
C)  it requires extensive preparation time. 
D)  it allows learners to concentrate on the demonstration rather than the content being presented. 
A)  it is best used for small groups. 
B)  it allows for step-by-step instruction. 
C)  it requires extensive preparation time. 
D)  it allows learners to concentrate on the demonstration rather than the content being presented.

Question 7

Concerns in breaking down barriers to learning when the student is an adult do not include which of the following?

Accepted Answer

A)  transition from a work-driven to learning driven environment 
B)  length of the training session 
C)  frequency of the training session 
D)  age of the trainer/instructor 
A)  transition from a work-driven to learning driven environment 
B)  length of the training session 
C)  frequency of the training session 
D)  age of the trainer/instructor

Question 8

The interpersonal skills domain of learning is concerned with:

Accepted Answer

A)  mental skills. 
B)  physical skills. 
C)  values. 
D)  interaction with people. 
A)  mental skills. 
B)  physical skills. 
C)  values. 
D)  interaction with people.

Question 9

Case study is a type of:

Accepted Answer

A)  written training material. 
B)  technology-based training material. 
C)  management training material. 
D)  training method. 
A)  written training material. 
B)  technology-based training material. 
C)  management training material. 
D)  training method.

Question 10

The psychomotor domain of learning is concerned with:

Accepted Answer

A)  mental skills. 
B)  physical skills. 
C)  values. 
D)  interaction with people. 
A)  mental skills. 
B)  physical skills. 
C)  values. 
D)  interaction with people.

Question 11

In education and training, adults:

Accepted Answer

A)  demand short, quick lessons. 
B)  expect easy work. 
C)  want relevancy. 
D)  have little motivation to learn. 
A)  demand short, quick lessons. 
B)  expect easy work. 
C)  want relevancy. 
D)  have little motivation to learn.

Question 12

The affective domain of learning is concerned with:

Accepted Answer

A)  mental skills. 
B)  physical skills. 
C)  values. 
D)  interaction with people. 
A)  mental skills. 
B)  physical skills. 
C)  values. 
D)  interaction with people.

Question 13

Fatigue, monotony, and distractions are all:

Accepted Answer

A)  expected by the learner. 
B)  barriers to learning. 
C)  natural outcomes of the training process. 
D)  to be expected in hospitality training. 
A)  expected by the learner. 
B)  barriers to learning. 
C)  natural outcomes of the training process. 
D)  to be expected in hospitality training.

Question 14

Lecture/Discussion is training conducted in a classroom. The strengths of Lecture/discussion include which of the following?

Accepted Answer

A)  Team members are reluctant to participate in dialogue 
B)  Encourages passive learning 
C)  Requires a dynamic trainer to maintain learner interest 
D)  Allows presentation of large amounts of material in a short period of time 
A)  Team members are reluctant to participate in dialogue 
B)  Encourages passive learning 
C)  Requires a dynamic trainer to maintain learner interest 
D)  Allows presentation of large amounts of material in a short period of time

Question 15

People retain _____________ of what they hear, see, say, and do.

Accepted Answer

A)  20% 
B)  50% 
C)  70% 
D)  90% 
A)  20% 
B)  50% 
C)  70% 
D)  90%

Question 16

There is a need to assess team member performance following training to answer the question:

Accepted Answer

A)  Did the team member acquire the intended additional knowledge, skills, and attitudes? 
B)  Did the team member exhibit critical thinking? 
C)  Will the team member succeed in their career? 
D)  Does the team member value their fellow team members? 
A)  Did the team member acquire the intended additional knowledge, skills, and attitudes? 
B)  Did the team member exhibit critical thinking? 
C)  Will the team member succeed in their career? 
D)  Does the team member value their fellow team members?

Question 17

A well written objective is:

Accepted Answer

A)  structured to include a statement of vision 
B)  allows the learner to select what they want to learn 
C)  precise and measurable 
D)  always designed to allow objective measurement in multiple ways 
A)  structured to include a statement of vision 
B)  allows the learner to select what they want to learn 
C)  precise and measurable 
D)  always designed to allow objective measurement in multiple ways

Question 18

Andragogy is a term for:

Accepted Answer

A)  adult learning 
B)  student fatigue 
C)  cognitive dissonance 
D)  K-12 education 
A)  adult learning 
B)  student fatigue 
C)  cognitive dissonance 
D)  K-12 education

Question 19

The needs analysis assists in determining the difference between present performance and desired per- formance. This difference is called the:

Accepted Answer

A)  quality rift. 
B)  quality gap. 
C)  quality shift. 
D)  quality slip. 
A)  quality rift. 
B)  quality gap. 
C)  quality shift. 
D)  quality slip.

Question 20

In any hospitality operation it is the quality of the execution of every task that ultimately determines the quality of the product or service delivered to and experienced by the guest. Training and development of staff is critical to the excellent execution desired.

Accepted Answer

A) True 
 B)False

The cognitive domain of learning is concerned with:

It has been said that attitude is the most critical characteristic in a staff member and this true but it is training that insures the person with the right attitude can deliver according to our standards.

The steps in the planning and development of the training session include which of the following?

Which of the following shows the steps of the training process in order?

The aim of training is to provide services and products _____________________ which meet and hope- fully exceed customer expectations and company standards every time. The company must deliver what is promised both to the guest and to the staff.

A strength of demonstration as a training method is:

Concerns in breaking down barriers to learning when the student is an adult do not include which of the following?

The interpersonal skills domain of learning is concerned with:

Case study is a type of:

The psychomotor domain of learning is concerned with:

In education and training, adults:

The affective domain of learning is concerned with:

Fatigue, monotony, and distractions are all:

Lecture/Discussion is training conducted in a classroom. The strengths of Lecture/discussion include which of the following?

People retain _____________ of what they hear, see, say, and do.

There is a need to assess team member performance following training to answer the question:

A well written objective is:

Andragogy is a term for:

The needs analysis assists in determining the difference between present performance and desired per- formance. This difference is called the:

In any hospitality operation it is the quality of the execution of every task that ultimately determines the quality of the product or service delivered to and experienced by the guest. Training and development of staff is critical to the excellent execution desired.

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters

Exam 6: Staff Training

The cognitive domain of learning is concerned with:

It has been said that attitude is the most critical characteristic in a staff member and this true but it is training that insures the person with the right attitude can deliver according to our standards.

The steps in the planning and development of the training session include which of the following?

Which of the following shows the steps of the training process in order?

The aim of training is to provide services and products _____________________ which meet and hope- fully exceed customer expectations and company standards every time. The company must deliver what is promised both to the guest and to the staff.

A strength of demonstration as a training method is:

Concerns in breaking down barriers to learning when the student is an adult do not include which of the following?

The interpersonal skills domain of learning is concerned with:

Case study is a type of:

The psychomotor domain of learning is concerned with:

In education and training, adults:

The affective domain of learning is concerned with:

Fatigue, monotony, and distractions are all:

Lecture/Discussion is training conducted in a classroom. The strengths of Lecture/discussion include which of the following?

People retain _____________ of what they hear, see, say, and do.

There is a need to assess team member performance following training to answer the question:

A well written objective is:

Andragogy is a term for:

The needs analysis assists in determining the difference between present performance and desired per- formance. This difference is called the:

In any hospitality operation it is the quality of the execution of every task that ultimately determines the quality of the product or service delivered to and experienced by the guest. Training and development of staff is critical to the excellent execution desired.

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters