Question 1

Performance evaluation and discussion should be based on:

Accepted Answer

A)  observed behavior and performance. 
B)  observed personal characteristics. 
C)  observed personal relationships. 
D)  all of the above. 
A)  observed behavior and performance. 
B)  observed personal characteristics. 
C)  observed personal relationships. 
D)  all of the above. A

Question 2

Preparation for the performance evaluation of a poorly performing team member:

Accepted Answer

A)  includes making a list of why the team member is being dismissed 
B)  spell out clearly what they do not have the ability to do 
C)  make it clear which other staff members are better than them 
D)  have the relevant documentation of previous discussion on poor performance 
A)  includes making a list of why the team member is being dismissed 
B)  spell out clearly what they do not have the ability to do 
C)  make it clear which other staff members are better than them 
D)  have the relevant documentation of previous discussion on poor performance D

Question 3

The _______________ require that a job analysis has been conducted that identified performance behav- ior appropriate for different levels.

Accepted Answer

A)  critical-incident 
B)  behaviorally anchored rating scales 
C)  essay 
D)  graphic rating scale 
A)  critical-incident 
B)  behaviorally anchored rating scales 
C)  essay 
D)  graphic rating scale B

Question 4

The interview portion of the performance evaluation should consist of:

Accepted Answer

A)  a brief summary of the employee's performance. 
B)  a brief recap of goals with mention of any new goals. 
C)  a none threatening environment. 
D)  signing of documentation for future discipline. 
A)  a brief summary of the employee's performance. 
B)  a brief recap of goals with mention of any new goals. 
C)  a none threatening environment. 
D)  signing of documentation for future discipline.

Question 5

Compensation:

Accepted Answer

A)  should be separated from the performance evaluation interview 
B)  is a difficult but necessary part of the performance evaluation interview 
C)  is the primary outcome of the performance evaluation interview 
D)  contributes positively to the performance evaluation interview 
A)  should be separated from the performance evaluation interview 
B)  is a difficult but necessary part of the performance evaluation interview 
C)  is the primary outcome of the performance evaluation interview 
D)  contributes positively to the performance evaluation interview

Question 6

Performance evaluations provide:

Accepted Answer

A)  written records to substantiate actions 
B)  minimize team member feedback 
C)  information about conduct outside of work 
D)  opportunity to reduce staff 
A)  written records to substantiate actions 
B)  minimize team member feedback 
C)  information about conduct outside of work 
D)  opportunity to reduce staff

Question 7

Which of the following statements is true regarding the "essay evaluation" method of performance evaluation?

Accepted Answer

A)  A major weakness of this method is its variability in length and content. 
B)  One of the drawbacks to this method is that it requires the manager to write down incidents on a regular basis. 
C)  The downside to this evaluation method is that it can be costly to initiate and time-consuming for the manager. 
D)  This method assesses a team member on the quality and quantity of work-outstanding, above average, or unsatisfactory. 
A)  A major weakness of this method is its variability in length and content. 
B)  One of the drawbacks to this method is that it requires the manager to write down incidents on a regular basis. 
C)  The downside to this evaluation method is that it can be costly to initiate and time-consuming for the manager. 
D)  This method assesses a team member on the quality and quantity of work-outstanding, above average, or unsatisfactory.

Question 8

Which of the following should not take place in the evaluation interview?

Accepted Answer

A)  inform the team member at the beginning that disciplinary action is going to be assessed 
B)  clarify that the purpose is to give constructive and objective feedback 
C)  help the team member to feel that the interview is a valuable, constructive, cooperative process 
D)  emphasis the team members development 
A)  inform the team member at the beginning that disciplinary action is going to be assessed 
B)  clarify that the purpose is to give constructive and objective feedback 
C)  help the team member to feel that the interview is a valuable, constructive, cooperative process 
D)  emphasis the team members development

Question 9

Which of the following statements is true regarding the "graphic rating scale" method of performance evaluation?

Accepted Answer

A)  A major weakness of this method is its variability in length and content. 
B)  One of the drawbacks to this method is that it requires the manager to write down incidents on a regular basis. 
C)  The downside to this evaluation method is that it can be costly to initiate and time-consuming for the man- ager. 
D)  This method assesses a team member on the quality and quantity of work-outstanding, above average, or unsatisfactory. 
A)  A major weakness of this method is its variability in length and content. 
B)  One of the drawbacks to this method is that it requires the manager to write down incidents on a regular basis. 
C)  The downside to this evaluation method is that it can be costly to initiate and time-consuming for the man- ager. 
D)  This method assesses a team member on the quality and quantity of work-outstanding, above average, or unsatisfactory.

Question 10

Which of the following is not part of the performance evaluation process?

Accepted Answer

A)  outlining criteria to team members 
B)  outlining disciplinary policies to team members 
C)  assessing team members' performance relative to the criteria 
D)  communicating the results to the team member 
A)  outlining criteria to team members 
B)  outlining disciplinary policies to team members 
C)  assessing team members' performance relative to the criteria 
D)  communicating the results to the team member

Question 11

Which of the following terms occurs when the evaluator allows a single prominent characteristic of a team member to influence his or her judgment.

Accepted Answer

A)  halo effect 
B)  beautyism 
C)  prominence effect 
D)  categorization 
A)  halo effect 
B)  beautyism 
C)  prominence effect 
D)  categorization

Question 12

Which of the following does not cause errors in performance evaluations?

Accepted Answer

A)  bias 
B)  personal preferences 
C)  halo effect 
D)  being honest 
A)  bias 
B)  personal preferences 
C)  halo effect 
D)  being honest

Question 13

Which of the following is a definition of performance evaluation?

Accepted Answer

A)  the systematic process of evaluating job performance 
B)  the systematic process of developing disciplinary policies related to evaluating job performance 
C)  the systematic process of developing a job specification 
D)  the systematic process of developing criteria for job performance 
A)  the systematic process of evaluating job performance 
B)  the systematic process of developing disciplinary policies related to evaluating job performance 
C)  the systematic process of developing a job specification 
D)  the systematic process of developing criteria for job performance

Question 14

Performance has multiple aspects. Which of the following is not one of those aspects?

Accepted Answer

A)  quality of job skill 
B)  work schedule 
C)  quality of work 
D)  adherence to company policy 
A)  quality of job skill 
B)  work schedule 
C)  quality of work 
D)  adherence to company policy

Question 15

The conduct of an effective evaluation requires attention to five areas:

Accepted Answer

A)  preparation, environment, focus and engagement, closure, and documentation 
B)  preparation, location, objective and engagement, closure, and documentation 
C)  preparation, environment, instruction and engagement, closure, and documentation 
D)  preparation, environment, focus and objective, closure, and documentation 
A)  preparation, environment, focus and engagement, closure, and documentation 
B)  preparation, location, objective and engagement, closure, and documentation 
C)  preparation, environment, instruction and engagement, closure, and documentation 
D)  preparation, environment, focus and objective, closure, and documentation

Question 16

Productive performance evaluations focus:

Accepted Answer

A)  on strength and weaknesses associated with future compensation 
B)  entirely on issues of strength and weakness and new goals and objectives 
C)  on development of new goals and objectives that will lead to increased salary 
D)  entirely on compensation 
A)  on strength and weaknesses associated with future compensation 
B)  entirely on issues of strength and weakness and new goals and objectives 
C)  on development of new goals and objectives that will lead to increased salary 
D)  entirely on compensation

Question 17

Conducting the performance evaluation of a poorly performing team member:

Accepted Answer

A)  requires some special techniques 
B)  is no different than any other performance evaluation interview 
C)  requires decisive action, dismissing quickly 
D)  should only be handled by the general manager 
A)  requires some special techniques 
B)  is no different than any other performance evaluation interview 
C)  requires decisive action, dismissing quickly 
D)  should only be handled by the general manager

Question 18

Performance evaluation is:

Accepted Answer

A)  communicating the results to the team members. 
B)  involves outlining criteria to team members 
C)  assessing team members' job performance relative to the criteria 
D)  all of the above 
A)  communicating the results to the team members. 
B)  involves outlining criteria to team members 
C)  assessing team members' job performance relative to the criteria 
D)  all of the above

Question 19

The evaluation is definitely based on actual behavior when which of the following evaluation methods is used?

Accepted Answer

A)  critical-incident 
B)  behaviorally anchored rating scales 
C)  essay 
D)  graphic rating scale 
A)  critical-incident 
B)  behaviorally anchored rating scales 
C)  essay 
D)  graphic rating scale

Question 20

A benefit of performance evaluation is which of the following?

Accepted Answer

A)  team members learn their manager's weaknesses. 
B)  the manager's position as boss is reaffirmed. 
C)  time is set aside for discussing money issues. 
D)  team members feel they are taken seriously as individuals. 
A)  team members learn their manager's weaknesses. 
B)  the manager's position as boss is reaffirmed. 
C)  time is set aside for discussing money issues. 
D)  team members feel they are taken seriously as individuals.

Performance evaluation and discussion should be based on:

Preparation for the performance evaluation of a poorly performing team member:

The _______________ require that a job analysis has been conducted that identified performance behav- ior appropriate for different levels.

The interview portion of the performance evaluation should consist of:

Compensation:

Performance evaluations provide:

Which of the following statements is true regarding the "essay evaluation" method of performance evaluation?

Which of the following should not take place in the evaluation interview?

Which of the following statements is true regarding the "graphic rating scale" method of performance evaluation?

Which of the following is not part of the performance evaluation process?

Which of the following terms occurs when the evaluator allows a single prominent characteristic of a team member to influence his or her judgment.

Which of the following does not cause errors in performance evaluations?

Which of the following is a definition of performance evaluation?

Performance has multiple aspects. Which of the following is not one of those aspects?

The conduct of an effective evaluation requires attention to five areas:

Productive performance evaluations focus:

Conducting the performance evaluation of a poorly performing team member:

Performance evaluation is:

The evaluation is definitely based on actual behavior when which of the following evaluation methods is used?

A benefit of performance evaluation is which of the following?

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters

Exam 8: Performance Evaluation

Performance evaluation and discussion should be based on:

Preparation for the performance evaluation of a poorly performing team member:

The _______________ require that a job analysis has been conducted that identified performance behav- ior appropriate for different levels.

The interview portion of the performance evaluation should consist of:

Compensation:

Performance evaluations provide:

Which of the following statements is true regarding the "essay evaluation" method of performance evaluation?

Which of the following should not take place in the evaluation interview?

Which of the following statements is true regarding the "graphic rating scale" method of performance evaluation?

Which of the following is not part of the performance evaluation process?

Which of the following terms occurs when the evaluator allows a single prominent characteristic of a team member to influence his or her judgment.

Which of the following does not cause errors in performance evaluations?

Which of the following is a definition of performance evaluation?

Performance has multiple aspects. Which of the following is not one of those aspects?

The conduct of an effective evaluation requires attention to five areas:

Productive performance evaluations focus:

Conducting the performance evaluation of a poorly performing team member:

Performance evaluation is:

The evaluation is definitely based on actual behavior when which of the following evaluation methods is used?

A benefit of performance evaluation is which of the following?

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters