Question 1

Task and station orientation:

Accepted Answer

A)  is conducted by the human resource officer 
B)  should be no more than 2 hours in length with sessions on multiple days 
C)  should be combined with general company orientation 
D)  is the same as any other orientation 
A)  is conducted by the human resource officer 
B)  should be no more than 2 hours in length with sessions on multiple days 
C)  should be combined with general company orientation 
D)  is the same as any other orientation B

Question 2

When conducting an orientation session the presenter should avoid which of the following?

Accepted Answer

A)  talking down to the new hires 
B)  repeating anything of importance 
C)  listen to the new hires 
D)  showing respect for the new hires 
A)  talking down to the new hires 
B)  repeating anything of importance 
C)  listen to the new hires 
D)  showing respect for the new hires A

Question 3

Companies often require the new hire to complete a test on:

Accepted Answer

A)  safety procedures 
B)  sanitation procedures and policies 
C)  emergency procedures 
D)  all of the above 
A)  safety procedures 
B)  sanitation procedures and policies 
C)  emergency procedures 
D)  all of the above D

Question 4

Orientation is more:

Accepted Answer

A)  culture and attitude oriented. 
B)  process oriented. 
C)  lecture oriented. 
D)  trainer driven. 
A)  culture and attitude oriented. 
B)  process oriented. 
C)  lecture oriented. 
D)  trainer driven.

Question 5

An orientation kit distributed to new hire does not include the following:

Accepted Answer

A)  work schedule 
B)  handbook 
C)  map of facility 
D)  organizational chart 
A)  work schedule 
B)  handbook 
C)  map of facility 
D)  organizational chart

Question 6

Which of the following is a systematic method to acquaint the new team member with all aspects of the new job?

Accepted Answer

A)  Socialization 
B)  Orientation 
C)  Induction 
D)  Instruction 
A)  Socialization 
B)  Orientation 
C)  Induction 
D)  Instruction

Question 7

A tour of the property:

Accepted Answer

A)  is part of an orientation program 
B)  is part of a socialization program 
C)  is best done virtually 
D)  is not a necessary part of orientation or socialization 
A)  is part of an orientation program 
B)  is part of a socialization program 
C)  is best done virtually 
D)  is not a necessary part of orientation or socialization

Question 8

An effective orientation program:

Accepted Answer

A)  has an immediate and lasting impact on the new team member. 
B)  can make the difference between a new team member's success or failure. 
C)  help form the employees view of the organization's human resources policies. 
D)  All of the above 
A)  has an immediate and lasting impact on the new team member. 
B)  can make the difference between a new team member's success or failure. 
C)  help form the employees view of the organization's human resources policies. 
D)  All of the above

Question 9

The purpose of orientation is:

Accepted Answer

A)  to make the new team member an effective contributor to the team in the shortest time available. 
B)  to provide specific skills training to insure team member ability to do quality work. 
C)  to assess output capabilities of new team members. 
D)  to evaluate levels of new team member interaction. 
A)  to make the new team member an effective contributor to the team in the shortest time available. 
B)  to provide specific skills training to insure team member ability to do quality work. 
C)  to assess output capabilities of new team members. 
D)  to evaluate levels of new team member interaction.

Question 10

Socialization is more:

Accepted Answer

A)  culture and attitude oriented. 
B)  process oriented. 
C)  lecture oriented. 
D)  trainer driven. 
A)  culture and attitude oriented. 
B)  process oriented. 
C)  lecture oriented. 
D)  trainer driven.

Question 11

The first day on the job is an opportunity for the manager and the company to set a positive tone and thereby avoid problems that might occur later.

Accepted Answer

A) True 
 B)False

Question 12

The way a new team member is treated during the orientation period has no impact on their perception of the manager and the company.

Accepted Answer

A) True 
 B)False

Question 13

A formal follow-up of the new hires performance should take place within _____________ of their start.

Accepted Answer

A)  one month 
B)  three months 
C)  six months 
D)  one year 
A)  one month 
B)  three months 
C)  six months 
D)  one year

Question 14

Problems in perception:

Accepted Answer

A)  are often caused by differences in ethnic or cultural backgrounds. 
B)  are often caused by different educational levels. 
C)  are often caused by difficulties with the particular language used. 
D)  All of the above 
A)  are often caused by differences in ethnic or cultural backgrounds. 
B)  are often caused by different educational levels. 
C)  are often caused by difficulties with the particular language used. 
D)  All of the above

Question 15

Formal and systematic evaluation of the orientation training program is:

Accepted Answer

A)  recommended. 
B)  always be done by the department manager. 
C)  most reliable when all orientation is complete. 
D)  essential. 
A)  recommended. 
B)  always be done by the department manager. 
C)  most reliable when all orientation is complete. 
D)  essential.

Question 16

Training targeted to socialization will cover issues such as:

Accepted Answer

A)  philosophy 
B)  job specifications 
C)  duties 
D)  position description 
A)  philosophy 
B)  job specifications 
C)  duties 
D)  position description

Question 17

Which of the following implies the absorbing of a new team member into the culture of the company?

Accepted Answer

A)  Socialization 
B)  Orientation 
C)  Induction 
D)  Instruction 
A)  Socialization 
B)  Orientation 
C)  Induction 
D)  Instruction

Question 18

The topics presented in the training plan should be based:

Accepted Answer

A)  on the needs of the organization 
B)  on the needs of the new team member 
C)  on the needs of the organization and the new team member 
D)  on the requirements of the position 
A)  on the needs of the organization 
B)  on the needs of the new team member 
C)  on the needs of the organization and the new team member 
D)  on the requirements of the position

Question 19

Evaluation of the orientation program can be done by having:

Accepted Answer

A)  staff complete unsigned questionnaires 
B)  management focus groups 
C)  staff open forums 
D)  town hall meetings 
A)  staff complete unsigned questionnaires 
B)  management focus groups 
C)  staff open forums 
D)  town hall meetings

Question 20

Communicating during orientation should be done in a:

Accepted Answer

A)  open style 
B)  formal style 
C)  structured style 
D)  question and answer format 
A)  open style 
B)  formal style 
C)  structured style 
D)  question and answer format

Task and station orientation:

When conducting an orientation session the presenter should avoid which of the following?

Companies often require the new hire to complete a test on:

Orientation is more:

An orientation kit distributed to new hire does not include the following:

Which of the following is a systematic method to acquaint the new team member with all aspects of the new job?

A tour of the property:

An effective orientation program:

The purpose of orientation is:

Socialization is more:

The first day on the job is an opportunity for the manager and the company to set a positive tone and thereby avoid problems that might occur later.

The way a new team member is treated during the orientation period has no impact on their perception of the manager and the company.

A formal follow-up of the new hires performance should take place within _____________ of their start.

Problems in perception:

Formal and systematic evaluation of the orientation training program is:

Training targeted to socialization will cover issues such as:

Which of the following implies the absorbing of a new team member into the culture of the company?

The topics presented in the training plan should be based:

Evaluation of the orientation program can be done by having:

Communicating during orientation should be done in a:

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Performance Evaluation

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters

Exam 7: Orientation and Socialization

Task and station orientation:

When conducting an orientation session the presenter should avoid which of the following?

Companies often require the new hire to complete a test on:

Orientation is more:

An orientation kit distributed to new hire does not include the following:

Which of the following is a systematic method to acquaint the new team member with all aspects of the new job?

A tour of the property:

An effective orientation program:

The purpose of orientation is:

Socialization is more:

The first day on the job is an opportunity for the manager and the company to set a positive tone and thereby avoid problems that might occur later.

The way a new team member is treated during the orientation period has no impact on their perception of the manager and the company.

A formal follow-up of the new hires performance should take place within _____________ of their start.

Problems in perception:

Formal and systematic evaluation of the orientation training program is:

Training targeted to socialization will cover issues such as:

Which of the following implies the absorbing of a new team member into the culture of the company?

The topics presented in the training plan should be based:

Evaluation of the orientation program can be done by having:

Communicating during orientation should be done in a:

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Performance Evaluation

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters