Question 1

The goal of the _____________ approach is to solve an issue when it is small but if it is not solved to move to the next level.

Accepted Answer

A)  positive discipline 
B)  negative discipline 
C)  progressive discipline 
D)  transformational discipline 
A)  positive discipline 
B)  negative discipline 
C)  progressive discipline 
D)  transformational discipline C

Question 2

By definition, progressive discipline is the application of:

Accepted Answer

A)  corrective measures by increasing degrees. 
B)  patience and empathy by increasing degrees. 
C)  penalties for behavior by increasing degrees of severity. 
D)  training and counseling by increasing degrees. 
A)  corrective measures by increasing degrees. 
B)  patience and empathy by increasing degrees. 
C)  penalties for behavior by increasing degrees of severity. 
D)  training and counseling by increasing degrees. A

Question 3

Effective discipline requires that:

Accepted Answer

A)  rules are clear and communicated in advance. 
B)  punishment is severe enough to discourage repetition. 
C)  punishment occurs, not that it is justified. 
D)  enforcement of rules varies with individual capability. 
A)  rules are clear and communicated in advance. 
B)  punishment is severe enough to discourage repetition. 
C)  punishment occurs, not that it is justified. 
D)  enforcement of rules varies with individual capability. A

Question 4

Documentation is critical to quality discipline and does not include which of the following?

Accepted Answer

A)  written reprimands. 
B)  oral reprimands. 
C)  notification of the employee. 
D)  the employee's written record of the activity 
A)  written reprimands. 
B)  oral reprimands. 
C)  notification of the employee. 
D)  the employee's written record of the activity

Question 5

The following is the flow of which type of discipline? - oral reminder - counseling with written reminder - one-day "decision-making" leave with pay - grounds for termination established -

Accepted Answer

A)  positive discipline 
B)  negative discipline 
C)  progressive discipline 
D)  transformational discipline 
A)  positive discipline 
B)  negative discipline 
C)  progressive discipline 
D)  transformational discipline

Question 6

Disciplining a team member when a union contract is in effect may be:

Accepted Answer

A)  easier 
B)  harder 
C)  the same as without a contract 
D)  more difficult 
A)  easier 
B)  harder 
C)  the same as without a contract 
D)  more difficult

Question 7

Exit interviews provide:

Accepted Answer

A)  valuable information about the operation. 
B)  an opportunity for disgruntled employees to sound off. 
C)  data required by the EEOC. 
D)  an opportunity for management to express their discontent with the disloyal employee. 
A)  valuable information about the operation. 
B)  an opportunity for disgruntled employees to sound off. 
C)  data required by the EEOC. 
D)  an opportunity for management to express their discontent with the disloyal employee.

Question 8

Communication of the reason for rules increases employee:

Accepted Answer

A)  acceptance. 
B)  lack of interest. 
C)  disrespect. 
D)  ability to carry out assigned task. 
A)  acceptance. 
B)  lack of interest. 
C)  disrespect. 
D)  ability to carry out assigned task.

Question 9

Examples of infractions requiring immediate dismissal include:

Accepted Answer

A)  racial slurs. 
B)  drug and alcohol use on the job. 
C)  use of abusive language. 
D)  obscene or immoral conduct. 
A)  racial slurs. 
B)  drug and alcohol use on the job. 
C)  use of abusive language. 
D)  obscene or immoral conduct.

Question 10

The exit interview is best conducted by:

Accepted Answer

A)  a manager other than the team member's direct manager. 
B)  a general manager. 
C)  the team member's direct manager rather than the human resource officer. 
D)  both a general manager and the human resource officer. 
A)  a manager other than the team member's direct manager. 
B)  a general manager. 
C)  the team member's direct manager rather than the human resource officer. 
D)  both a general manager and the human resource officer.

Question 11

The sequence of steps in progressive discipline is shown in which of the following?

Accepted Answer

A)  oral reprimand -> written reprimand -> suspension -> termination 
B)  written reprimand -> formal hearing -> suspension -> termination 
C)  oral reprimand -> formal hearing -> suspension -> termination 
D)  written reprimand -> oral reminder -> suspension -> termination 
A)  oral reprimand -> written reprimand -> suspension -> termination 
B)  written reprimand -> formal hearing -> suspension -> termination 
C)  oral reprimand -> formal hearing -> suspension -> termination 
D)  written reprimand -> oral reminder -> suspension -> termination

Question 12

Termination of an employee is a major step and requires that a number of questions be considered and answered prior to the decision. These questions include which of the following?

Accepted Answer

A)  Was prior discipline sufficiently harsh? 
B)  Will this place a hardship on the family of the employee? 
C)  Were all other options of disciplinary action considered? 
D)  Was the employee's potential termination discussed sufficiently with his team members? 
A)  Was prior discipline sufficiently harsh? 
B)  Will this place a hardship on the family of the employee? 
C)  Were all other options of disciplinary action considered? 
D)  Was the employee's potential termination discussed sufficiently with his team members?

Question 13

Keys to effective discipline include which of the following?

Accepted Answer

A)  staying calm 
B)  a public display of emotion 
C)  speaking loudly 
D)  an authoritative tone of voice 
A)  staying calm 
B)  a public display of emotion 
C)  speaking loudly 
D)  an authoritative tone of voice

Question 14

Discipline can be considered a process of:

Accepted Answer

A)  elimination. 
B)  socialization. 
C)  conformation. 
D)  evolution. 
A)  elimination. 
B)  socialization. 
C)  conformation. 
D)  evolution.

Question 15

Exit interviews:

Accepted Answer

A)  enable managers to compile data about the work environment 
B)  establish the effectiveness of induction and orientation training programs 
C)  are used to establish the primary reasons people leave 
D)  all of the above 
A)  enable managers to compile data about the work environment 
B)  establish the effectiveness of induction and orientation training programs 
C)  are used to establish the primary reasons people leave 
D)  all of the above

Question 16

A positive approach to discipline is:

Accepted Answer

A)  continuous education. 
B)  transformational. 
C)  primarily punitive. 
D)  best described as emotional programming 
A)  continuous education. 
B)  transformational. 
C)  primarily punitive. 
D)  best described as emotional programming

Question 17

The "hot stove rule" outlines four principles. These include which of the following?

Accepted Answer

A)  impartiality 
B)  immediacy 
C)  consistency 
D)  all of the above 
A)  impartiality 
B)  immediacy 
C)  consistency 
D)  all of the above

Question 18

Binding labor contracts set forth rules and procedures including:

Accepted Answer

A)  setting penalties on management for failing to abide by the rules 
B)  setting penalties on workers for failing to abide by the rules. 
C)  setting penalties on management and workers for failing to abide by the rules 
D)  setting penalties on management, workers, and union officers for failing to abide by the rules 
A)  setting penalties on management for failing to abide by the rules 
B)  setting penalties on workers for failing to abide by the rules. 
C)  setting penalties on management and workers for failing to abide by the rules 
D)  setting penalties on management, workers, and union officers for failing to abide by the rules

Question 19

The philosophy behind positive discipline is that:

Accepted Answer

A)  most people come to work wishing to do a good job. 
B)  most people do not want to work. 
C)  strict discipline is required for to do a good job. 
D)  a rigidly structured work environment encourages quality performance. 
A)  most people come to work wishing to do a good job. 
B)  most people do not want to work. 
C)  strict discipline is required for to do a good job. 
D)  a rigidly structured work environment encourages quality performance.

Question 20

The goal of the progressive approach is to solve an issue:

Accepted Answer

A)  when it is small but if it is not solved to move to the next level. 
B)  so the manager can address the next issue. 
C)  to bring rapid closure to a bad situation. 
D)  resolve the problem in favor of the company. 
A)  when it is small but if it is not solved to move to the next level. 
B)  so the manager can address the next issue. 
C)  to bring rapid closure to a bad situation. 
D)  resolve the problem in favor of the company.

The goal of the _____________ approach is to solve an issue when it is small but if it is not solved to move to the next level.

By definition, progressive discipline is the application of:

Effective discipline requires that:

Documentation is critical to quality discipline and does not include which of the following?

The following is the flow of which type of discipline? - oral reminder - counseling with written reminder - one-day "decision-making" leave with pay - grounds for termination established -

Disciplining a team member when a union contract is in effect may be:

Exit interviews provide:

Communication of the reason for rules increases employee:

Examples of infractions requiring immediate dismissal include:

The exit interview is best conducted by:

The sequence of steps in progressive discipline is shown in which of the following?

Termination of an employee is a major step and requires that a number of questions be considered and answered prior to the decision. These questions include which of the following?

Keys to effective discipline include which of the following?

Discipline can be considered a process of:

Exit interviews:

A positive approach to discipline is:

The "hot stove rule" outlines four principles. These include which of the following?

Binding labor contracts set forth rules and procedures including:

The philosophy behind positive discipline is that:

The goal of the progressive approach is to solve an issue:

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Management in a Union Environment

Filters

Exam 13: Discipline

The goal of the _____________ approach is to solve an issue when it is small but if it is not solved to move to the next level.

By definition, progressive discipline is the application of:

Effective discipline requires that:

Documentation is critical to quality discipline and does not include which of the following?

The following is the flow of which type of discipline? - oral reminder - counseling with written reminder - one-day "decision-making" leave with pay - grounds for termination established -

Disciplining a team member when a union contract is in effect may be:

Exit interviews provide:

Communication of the reason for rules increases employee:

Examples of infractions requiring immediate dismissal include:

The exit interview is best conducted by:

The sequence of steps in progressive discipline is shown in which of the following?

Termination of an employee is a major step and requires that a number of questions be considered and answered prior to the decision. These questions include which of the following?

Keys to effective discipline include which of the following?

Discipline can be considered a process of:

Exit interviews:

A positive approach to discipline is:

The "hot stove rule" outlines four principles. These include which of the following?

Binding labor contracts set forth rules and procedures including:

The philosophy behind positive discipline is that:

The goal of the progressive approach is to solve an issue:

Management

Supervision

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Management in a Union Environment

Filters