Question 1

Focusing on the satisfaction of the external customer is sufficient to achieve quality team performance.

Accepted Answer

A) True 
 B)False

Question 2

Teamwork:

Accepted Answer

A)  takes conscious effort to develop and continuous effort to maintain 
B)  develops naturally and is automatically maintained 
C)  is important at the line level not at the executive level 
D)  requires no celebration of quality performance 
A)  takes conscious effort to develop and continuous effort to maintain 
B)  develops naturally and is automatically maintained 
C)  is important at the line level not at the executive level 
D)  requires no celebration of quality performance

Question 3

Regulations that govern the hospitality operation include which of the following?

Accepted Answer

A)  labor laws 
B)  quality standards 
C)  operational processes 
D)  equipment instructional material 
A)  labor laws 
B)  quality standards 
C)  operational processes 
D)  equipment instructional material

Question 4

According to Jernigan: an ethical code of practice serves as a framework in which various other stan- dards can be evaluated. Application of this idea is best expressed in which of the following statements?

Accepted Answer

A)  one step in the development of company policies should be considering the policy in relation to the com- pany's ethical code 
B)  revision of the companies ethical code when it calls into questions actions of the management of the company 
C)  no disclosure to the staff or the public of the companies ethical code 
D)  when current operating practices are not in alignment with the company's ethical code ignore the ethical code 
A)  one step in the development of company policies should be considering the policy in relation to the com- pany's ethical code 
B)  revision of the companies ethical code when it calls into questions actions of the management of the company 
C)  no disclosure to the staff or the public of the companies ethical code 
D)  when current operating practices are not in alignment with the company's ethical code ignore the ethical code

Question 5

Delegation means:

Accepted Answer

A)  granting a team member the authority to oversee specific tasks and responsibilities 
B)  assigning work with clear direction and quality supervision 
C)  allowing discretion in completion of assigned work with prior approval 
D)  holding a team member responsible for work outcomes but no discretion in the work process 
A)  granting a team member the authority to oversee specific tasks and responsibilities 
B)  assigning work with clear direction and quality supervision 
C)  allowing discretion in completion of assigned work with prior approval 
D)  holding a team member responsible for work outcomes but no discretion in the work process

Question 6

The Hawthorne and Likert research:

Accepted Answer

A)  make it clear that authoritarian style leadership and supervision are not the most effective for long-term productivity. 
B)  found that that each level of management is a member of a multifunctional team that includes the next upward level. 
C)  showed that high pressure on subordinates through work standards was effective. 
D)  observed four approaches to supervision and leadership. 
A)  make it clear that authoritarian style leadership and supervision are not the most effective for long-term productivity. 
B)  found that that each level of management is a member of a multifunctional team that includes the next upward level. 
C)  showed that high pressure on subordinates through work standards was effective. 
D)  observed four approaches to supervision and leadership.

Question 7

The supervisor needs to be able to:

Accepted Answer

A)  understand to understand the feelings, attitudes, and motives of others 
B)  control the feelings, attitudes, and motives of others Supervision 
C)  suppress the feelings, attitudes, and motives of others 
D)  manipulate the feelings, attitudes, and motives of others 
A)  understand to understand the feelings, attitudes, and motives of others 
B)  control the feelings, attitudes, and motives of others Supervision 
C)  suppress the feelings, attitudes, and motives of others 
D)  manipulate the feelings, attitudes, and motives of others

Question 8

"The leaders of the research group concluded that productivity increased, not as a result of any of their contrived stimuli, but rather as a result of the absence of any authoritarian supervision and the interest shown in employees by the researchers." The previous statement is related to which of the following studies that contributed to modern supervision principles?

Accepted Answer

A)  Hawthorne 
B)  Hawkins 
C)  Likert 
D)  Gestalt 
A)  Hawthorne 
B)  Hawkins 
C)  Likert 
D)  Gestalt

Question 9

The supervisor must:

Accepted Answer

A)  be a life-long learner to stay current in technology 
B)  be a technology expert 
C)  be able to maintain the rooms management system in the property 
D)  be the most knowledgeable person in the operation regarding the rooms management system 
A)  be a life-long learner to stay current in technology 
B)  be a technology expert 
C)  be able to maintain the rooms management system in the property 
D)  be the most knowledgeable person in the operation regarding the rooms management system

Question 10

According to John Maxwell which of the following is true?

Accepted Answer

A)  The only thing a title can buy is a little time either to increase your level of influence with others or erase it. 
B)  The only meaningful power comes from the position. 
C)  Authority gives the individual complete power over the individual. 
D)  A requisite for proper and effective use of authority is realizing that authority is absolute. 
A)  The only thing a title can buy is a little time either to increase your level of influence with others or erase it. 
B)  The only meaningful power comes from the position. 
C)  Authority gives the individual complete power over the individual. 
D)  A requisite for proper and effective use of authority is realizing that authority is absolute.

Question 11

The foundation for understanding, cooperation, and action is which of the following?

Accepted Answer

A)  communication 
B)  company policy 
C)  clear directions 
D)  open door policy 
A)  communication 
B)  company policy 
C)  clear directions 
D)  open door policy

Focusing on the satisfaction of the external customer is sufficient to achieve quality team performance.

Teamwork:

Regulations that govern the hospitality operation include which of the following?

According to Jernigan: an ethical code of practice serves as a framework in which various other stan- dards can be evaluated. Application of this idea is best expressed in which of the following statements?

Delegation means:

The Hawthorne and Likert research:

The supervisor needs to be able to:

The supervisor must:

According to John Maxwell which of the following is true?

The foundation for understanding, cooperation, and action is which of the following?

Management

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters

Exam 2: Supervision

Focusing on the satisfaction of the external customer is sufficient to achieve quality team performance.

Teamwork:

Regulations that govern the hospitality operation include which of the following?

According to Jernigan: an ethical code of practice serves as a framework in which various other stan- dards can be evaluated. Application of this idea is best expressed in which of the following statements?

Delegation means:

The Hawthorne and Likert research:

The supervisor needs to be able to:

The supervisor must:

According to John Maxwell which of the following is true?

The foundation for understanding, cooperation, and action is which of the following?

Management

Legal Aspects

Recruiting and Hiring Personnel

Compensation, Benefits and Staff Scheduling

Staff Training

Orientation and Socialization

Performance Evaluation

Environment in the Workplace

Motivation

Building Teams

Respect in the Workplace

Discipline

Management in a Union Environment

Filters