Question 1

The less routine the message,the ________ the communication medium that should be used.

Accepted Answer

The answer of The less routine the message,the ________ the...

Question 2

When survey results are fed back to employees,along with managerial responses and any plans for changes,this feedback should enhance ________ communication.

Accepted Answer

The answer of When survey results are fed back to...

Question 3

A private work-related social media platform that is accessible only by organizational members is called

Accepted Answer

A) organization social media. 
B) enterprise social media. 
C) employee platform for social media. 
D) social media platform. 
E) social media enterprise. 
A) organization social media. 
B) enterprise social media. 
C) employee platform for social media. 
D) social media platform. 
E) social media enterprise.

Question 4

Gossip can be a source of social and intellectual stimulation.

Accepted Answer

A) True 
 B)False

Question 5

Physical gestures are one of the few means of communication that have similar meanings across cultures.

Accepted Answer

A) True 
 B)False

Question 6

The mum effect means that people

Accepted Answer

A) fail to encode bad news. 
B) fail to decode bad news. 
C) refuse to pass on a rumour. 
D) refuse to filter information. 
E) prefer to communicate bad news rather than to receive it. 
A) fail to encode bad news. 
B) fail to decode bad news. 
C) refuse to pass on a rumour. 
D) refuse to filter information. 
E) prefer to communicate bad news rather than to receive it.

Question 7

What is considered proper professional behaviour varies across ________.

Accepted Answer

The answer of What is considered proper professional behaviour varies...

Question 8

Language differences between headquarters and subsidiaries of multinational firms can be eased by expatriate employees with skills in both relevant languages.

Accepted Answer

A) True 
 B)False

Question 9

Writing is classified as verbal communication rather than non-verbal communication.

Accepted Answer

A) True 
 B)False

Question 10

________ employees with skills in both relevant languages help ease communication problems between headquarters and subsidiaries of multinational firms.

Accepted Answer

The answer of ________ employees with skills in both relevant...

Question 11

Which of the following contributes to a positive climate for voice?

Accepted Answer

A) Direct supervisors 
B) Teammates 
C) Direct supervisors and teammates 
D) Higher level managers 
E) Direct supervisors and higher level managers 
A) Direct supervisors 
B) Teammates 
C) Direct supervisors and teammates 
D) Higher level managers 
E) Direct supervisors and higher level managers

Question 12

Which of the following is seen as less professional in North America?

Accepted Answer

A) using the grapevine to communicate 
B) non-verbal communication 
C) excessive personalization of one's office with non-work references 
D) excessive personalization of one's office with work references 
E) spreading rumours in the workplace 
A) using the grapevine to communicate 
B) non-verbal communication 
C) excessive personalization of one's office with non-work references 
D) excessive personalization of one's office with work references 
E) spreading rumours in the workplace

Question 13

As the routineness of the message to be sent increases,a richer communication medium should be chosen.

Accepted Answer

A) True 
 B)False

Question 14

People with demanding and challenging jobs report more cyberloafing.

Accepted Answer

A) True 
 B)False

Question 15

What is voice and what are the different forms it can take? Who is inclined to exercise voice in organizations?

Accepted Answer

Voice refers to the constructive express

Question 16

Julia Franco,the VP of Operations at Zeta Manufacturing,is concerned about the consistently low levels of productivity in the assembly plant.At a meeting with company executives,she proposes that the company invites comments from employees through their internal email system and through an anonymous employee survey and feedback system.Gordon Wong,the VP of Human Resources disagrees.He says,"The best way to get honest and detailed information from these workers is to schedule face-to-face interviews.Only then will we be able to get to the real source of the productivity and morale problems in the assembly unit." Who do you think is correct? Explain your answer.

Accepted Answer

This question tests students' understand

Question 17

Psychological safety is important for

Accepted Answer

A) cross-cultural communication. 
B) voice. 
C) the grapevine. 
D) upward communication. 
E) downward communication. 
A) cross-cultural communication. 
B) voice. 
C) the grapevine. 
D) upward communication. 
E) downward communication.

Question 18

The performance appraisal system that has been adopted by several companies to enhance communication is called

Accepted Answer

A) peer review. 
B) 180 degree feedback. 
C) 360 degree feedback. 
D) employee-manager process review. 
E) query system. 
A) peer review. 
B) 180 degree feedback. 
C) 360 degree feedback. 
D) employee-manager process review. 
E) query system.

Question 19

The constructive expression of disagreement or concern about work unit or organizational practices is known as

Accepted Answer

A) the grapevine. 
B) jargon. 
C) voice. 
D) informal communication. 
E) the mum effect. 
A) the grapevine. 
B) jargon. 
C) voice. 
D) informal communication. 
E) the mum effect.

Question 20

Effective communication occurs when the right people receive the right information in a ________ manner.

Accepted Answer

A) timely 
B) formal 
C) friendly 
D) filtered 
E) proper 
A) timely 
B) formal 
C) friendly 
D) filtered 
E) proper

The less routine the message,the ________ the communication medium that should be used.

When survey results are fed back to employees,along with managerial responses and any plans for changes,this feedback should enhance ________ communication.

A private work-related social media platform that is accessible only by organizational members is called

Gossip can be a source of social and intellectual stimulation.

Physical gestures are one of the few means of communication that have similar meanings across cultures.

The mum effect means that people

What is considered proper professional behaviour varies across ________.

Language differences between headquarters and subsidiaries of multinational firms can be eased by expatriate employees with skills in both relevant languages.

Writing is classified as verbal communication rather than non-verbal communication.

________ employees with skills in both relevant languages help ease communication problems between headquarters and subsidiaries of multinational firms.

Which of the following contributes to a positive climate for voice?

Which of the following is seen as less professional in North America?

As the routineness of the message to be sent increases,a richer communication medium should be chosen.

People with demanding and challenging jobs report more cyberloafing.

What is voice and what are the different forms it can take? Who is inclined to exercise voice in organizations?

Psychological safety is important for

The performance appraisal system that has been adopted by several companies to enhance communication is called

The constructive expression of disagreement or concern about work unit or organizational practices is known as

Effective communication occurs when the right people receive the right information in a ________ manner.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

Filters

Exam 10: Communication

The less routine the message,the ________ the communication medium that should be used.

When survey results are fed back to employees,along with managerial responses and any plans for changes,this feedback should enhance ________ communication.

A private work-related social media platform that is accessible only by organizational members is called

Gossip can be a source of social and intellectual stimulation.

Physical gestures are one of the few means of communication that have similar meanings across cultures.

The mum effect means that people

What is considered proper professional behaviour varies across ________.

Language differences between headquarters and subsidiaries of multinational firms can be eased by expatriate employees with skills in both relevant languages.

Writing is classified as verbal communication rather than non-verbal communication.

________ employees with skills in both relevant languages help ease communication problems between headquarters and subsidiaries of multinational firms.

Which of the following contributes to a positive climate for voice?

Which of the following is seen as less professional in North America?

As the routineness of the message to be sent increases,a richer communication medium should be chosen.

People with demanding and challenging jobs report more cyberloafing.

What is voice and what are the different forms it can take? Who is inclined to exercise voice in organizations?

Psychological safety is important for

The performance appraisal system that has been adopted by several companies to enhance communication is called

The constructive expression of disagreement or concern about work unit or organizational practices is known as

Effective communication occurs when the right people receive the right information in a ________ manner.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

Filters