Question 1

Voice can be considered a form of

Accepted Answer

A) organizational citizenship behaviour. 
B) non-verbal communication. 
C) job performance. 
D) filtering. 
E) ineffective communication. 
A) organizational citizenship behaviour. 
B) non-verbal communication. 
C) job performance. 
D) filtering. 
E) ineffective communication.

Question 2

Which of the following is an example of encoding?

Accepted Answer

A) Thinking 
B) Reading a novel 
C) Reading a memo 
D) Writing a letter 
E) Watching television 
A) Thinking 
B) Reading a novel 
C) Reading a memo 
D) Writing a letter 
E) Watching television

Question 3

Which of the following best represents the accuracy of the grapevine?

Accepted Answer

A) At least 75 percent of the controversial organizationally related information carried by the grapevine is correct. 
B) At least 75 percent of the noncontroversial organizationally related information carried by the grapevine is correct. 
C) At least 75 percent of the controversial organizationally related information carried by the grapevine is incorrect. 
D) At least 75 percent of the noncontroversial organizationally related information carried by the grapevine is incorrect. 
E) At least 75 percent of the controversial and noncontroversial organizationally related information carried by the grapevine is incorrect. 
A) At least 75 percent of the controversial organizationally related information carried by the grapevine is correct. 
B) At least 75 percent of the noncontroversial organizationally related information carried by the grapevine is correct. 
C) At least 75 percent of the controversial organizationally related information carried by the grapevine is incorrect. 
D) At least 75 percent of the noncontroversial organizationally related information carried by the grapevine is incorrect. 
E) At least 75 percent of the controversial and noncontroversial organizationally related information carried by the grapevine is incorrect.

Question 4

Jake has described something to you that you have never heard about.All employees in his organization are allowed to write down and submit ideas for improvements.What is this called?

Accepted Answer

A) Employee survey 
B) 360-degree feedback 
C) Suggestion system 
D) Survey feedback 
E) Telephone hotline 
A) Employee survey 
B) 360-degree feedback 
C) Suggestion system 
D) Survey feedback 
E) Telephone hotline

Question 5

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result,he tends to experience much more work stress than his co-workers who choose to be silent.

Accepted Answer

A) True 
 B)False

Question 6

Social media can be harmful for problem solving and innovation.

Accepted Answer

A) True 
 B)False

Question 7

Non-verbal communication does NOT include

Accepted Answer

A) the way one decorates and arranges one's office. 
B) the clothing one wears. 
C) one's use of jargon. 
D) one's body language. 
E) props and artifacts. 
A) the way one decorates and arranges one's office. 
B) the clothing one wears. 
C) one's use of jargon. 
D) one's body language. 
E) props and artifacts.

Question 8

You are a member of a Canadian company trying to negotiate with a Chinese firm.Which of the following instructions should you be sure to follow?

Accepted Answer

A) Keep meetings with the Chinese brief and to the point. 
B) Provide the Chinese firm with long detailed contracts. 
C) Ensure that all members of your team are able to jump into the discussion at any time. 
D) Provide the Chinese with knowledge of yourself and your culture. 
E) Ignore differences in age and rank when dealing with the Chinese. 
A) Keep meetings with the Chinese brief and to the point. 
B) Provide the Chinese firm with long detailed contracts. 
C) Ensure that all members of your team are able to jump into the discussion at any time. 
D) Provide the Chinese with knowledge of yourself and your culture. 
E) Ignore differences in age and rank when dealing with the Chinese.

Question 9

E-mail is less prone to miscommunication than chat formats.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is an example of jargon?

Accepted Answer

A) Any incident of non-verbal communication 
B) The manager used video to address the department. 
C) The MBA used the word downsizing. 
D) The secretary started a rumour that the company was bankrupt. 
E) The manager was reluctant to inform her boss that the report was going to be late. 
A) Any incident of non-verbal communication 
B) The manager used video to address the department. 
C) The MBA used the word downsizing. 
D) The secretary started a rumour that the company was bankrupt. 
E) The manager was reluctant to inform her boss that the report was going to be late.

Question 11

High "voicers" report more work stress than those who remain silent.

Accepted Answer

A) True 
 B)False

Question 12

Research suggests that

Accepted Answer

A) employees with good performance ratings are more likely to be informed of those ratings than employees with bad ratings. 
B) employees with good performance ratings are less likely to be informed of those ratings than employees with bad ratings. 
C) employees with good and bad performance ratings are just as likely to be informed of these ratings. 
D) employees with good and bad performance ratings are just as unlikely to be informed of these ratings. 
E) employees are seldom informed about their performance regardless of how they have performed. 
A) employees with good performance ratings are more likely to be informed of those ratings than employees with bad ratings. 
B) employees with good performance ratings are less likely to be informed of those ratings than employees with bad ratings. 
C) employees with good and bad performance ratings are just as likely to be informed of these ratings. 
D) employees with good and bad performance ratings are just as unlikely to be informed of these ratings. 
E) employees are seldom informed about their performance regardless of how they have performed.

Question 13

Companies with English-only policies have experienced

Accepted Answer

A) improved cross-cultural communication. 
B) very few language differences. 
C) the reduction of language problems. 
D) a host of problems. 
E) resentment from foreign subsidiaries. 
A) improved cross-cultural communication. 
B) very few language differences. 
C) the reduction of language problems. 
D) a host of problems. 
E) resentment from foreign subsidiaries.

Question 14

While Europeans favour an extended gaze,most Latin Americans avoid this form of communication.

Accepted Answer

A) True 
 B)False

Question 15

If Lane has pent-up emotions concerning her boss then she might use the grapevine.

Accepted Answer

A) True 
 B)False

Question 16

The mum effect is an example of filtering.

Accepted Answer

A) True 
 B)False

Question 17

Voice is a form of organizational citizenship behaviour.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a characteristic of cyberloafers?

Accepted Answer

A) better-educated males 
B) better-educated females 
C) poorly educated males 
D) poorly educated females 
E) poorly educated males and females 
A) better-educated males 
B) better-educated females 
C) poorly educated males 
D) poorly educated females 
E) poorly educated males and females

Question 19

Gender differences in communication develop during adulthood.

Accepted Answer

A) True 
 B)False

Question 20

Due to their similar appearance,the grapevine is an informal term for the chain of command.

Accepted Answer

A) True 
 B)False

Voice can be considered a form of

Which of the following is an example of encoding?

Which of the following best represents the accuracy of the grapevine?

Jake has described something to you that you have never heard about.All employees in his organization are allowed to write down and submit ideas for improvements.What is this called?

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result,he tends to experience much more work stress than his co-workers who choose to be silent.

Social media can be harmful for problem solving and innovation.

Non-verbal communication does NOT include

You are a member of a Canadian company trying to negotiate with a Chinese firm.Which of the following instructions should you be sure to follow?

E-mail is less prone to miscommunication than chat formats.

Which of the following is an example of jargon?

High "voicers" report more work stress than those who remain silent.

Research suggests that

Companies with English-only policies have experienced

While Europeans favour an extended gaze,most Latin Americans avoid this form of communication.

If Lane has pent-up emotions concerning her boss then she might use the grapevine.

The mum effect is an example of filtering.

Voice is a form of organizational citizenship behaviour.

Which of the following is a characteristic of cyberloafers?

Gender differences in communication develop during adulthood.

Due to their similar appearance,the grapevine is an informal term for the chain of command.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

Filters

Exam 10: Communication

Voice can be considered a form of

Which of the following is an example of encoding?

Which of the following best represents the accuracy of the grapevine?

Jake has described something to you that you have never heard about.All employees in his organization are allowed to write down and submit ideas for improvements.What is this called?

Jack spends much of his time speaking up to others in the organization about his concerns and disagreements about the organization's practices.As a result,he tends to experience much more work stress than his co-workers who choose to be silent.

Social media can be harmful for problem solving and innovation.

Non-verbal communication does NOT include

You are a member of a Canadian company trying to negotiate with a Chinese firm.Which of the following instructions should you be sure to follow?

E-mail is less prone to miscommunication than chat formats.

Which of the following is an example of jargon?

High "voicers" report more work stress than those who remain silent.

Research suggests that

Companies with English-only policies have experienced

While Europeans favour an extended gaze,most Latin Americans avoid this form of communication.

If Lane has pent-up emotions concerning her boss then she might use the grapevine.

The mum effect is an example of filtering.

Voice is a form of organizational citizenship behaviour.

Which of the following is a characteristic of cyberloafers?

Gender differences in communication develop during adulthood.

Due to their similar appearance,the grapevine is an informal term for the chain of command.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

Filters