Question 1

Two important dimensions of information richness are

Accepted Answer

A) the degree to which information is synchronous and the extent to which both parties can receive non-verbal and paraverbal cues. 
B) the degree to which information is asynchronous and the extent to which both parties can receive non-verbal and paraverbal cues. 
C) the degree to which information is synchronous and the extent to which both parties can receive paraverbal cues. 
D) the degree to which information is asynchronous and the extent to which both parties can receive paraverbal cues. 
E) the degree to which information is synchronous and the extent to which both parties can receive non-verbal cues. 
A) the degree to which information is synchronous and the extent to which both parties can receive non-verbal and paraverbal cues. 
B) the degree to which information is asynchronous and the extent to which both parties can receive non-verbal and paraverbal cues. 
C) the degree to which information is synchronous and the extent to which both parties can receive paraverbal cues. 
D) the degree to which information is asynchronous and the extent to which both parties can receive paraverbal cues. 
E) the degree to which information is synchronous and the extent to which both parties can receive non-verbal cues.

Question 2

An atmosphere of psychological safety is important for using the grapevine.

Accepted Answer

A) True 
 B)False

Question 3

Telephone hotlines are developed to improve horizontal communication.

Accepted Answer

A) True 
 B)False

Question 4

The toy market has fallen off,and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers,but he is so upset about his task that he writes a vague,contradictory letter which no one understands.What happened?

Accepted Answer

A) Rumour has caused confusion. 
B) Jargon caused the manager to produce non-verbal communication. 
C) All-channel communication was used when exit interviews would have been better. 
D) The mum effect caused the workers to have decoding problems. 
E) Status differences have resulted in ineffective communication. 
A) Rumour has caused confusion. 
B) Jargon caused the manager to produce non-verbal communication. 
C) All-channel communication was used when exit interviews would have been better. 
D) The mum effect caused the workers to have decoding problems. 
E) Status differences have resulted in ineffective communication.

Question 5

The most information rich media are

Accepted Answer

A) highly asynchronous and high in paraverbal cues. 
B) highly asynchronous and high in non-verbal and paraverbal cues. 
C) highly synchronous and high in non-verbal cues. 
D) highly synchronous and high in paraverbal cues. 
E) highly synchronous and high in non-verbal and paraverbal cues. 
A) highly asynchronous and high in paraverbal cues. 
B) highly asynchronous and high in non-verbal and paraverbal cues. 
C) highly synchronous and high in non-verbal cues. 
D) highly synchronous and high in paraverbal cues. 
E) highly synchronous and high in non-verbal and paraverbal cues.

Question 6

360-degree feedback is usually used for

Accepted Answer

A) employee development and salary determination. 
B) employee development. 
C) salary determination. 
D) advancement potential. 
E) employee development and advancement potential. 
A) employee development and salary determination. 
B) employee development. 
C) salary determination. 
D) advancement potential. 
E) employee development and advancement potential.

Question 7

When listening to another person,good communication techniques recommend expressing your opinion as soon as possible.

Accepted Answer

A) True 
 B)False

Question 8

________ occurs when a person's words,thoughts,feelings,and actions all contain the same message.

Accepted Answer

The answer of ________ occurs when a person's words,thoughts,feelings,and actions...

Question 9

Carole Robson,the new International Sales Manager for Kapster Enterprises,is about to make her first sales trip to Japan.Using your knowledge of cultural context,etiquette,and social conventions,what advice would you give her?

Accepted Answer

Japan is a high context culture,so Carol

Question 10

What do these organizations have in common? Air Canada and Bell Canada.

Accepted Answer

A) TV networks 
B) Telephone hotlines 
C) Suggestion systems 
D) 360-degree feedback 
E) Employee surveys and survey feedback 
A) TV networks 
B) Telephone hotlines 
C) Suggestion systems 
D) 360-degree feedback 
E) Employee surveys and survey feedback

Question 11

According to the text,which medium can transmit the richest information?

Accepted Answer

A) Video 
B) Face-to-face interaction 
C) Computer 
D) Telephone 
E) Written memos 
A) Video 
B) Face-to-face interaction 
C) Computer 
D) Telephone 
E) Written memos

Question 12

Psychological safety refers to a shared belief that it is safe to take social risks.

Accepted Answer

A) True 
 B)False

Question 13

Managerial communication at the Smelly Cheese Company has long been a problem.Employees have been complaining for years that managers do not provide them with information they need to perform their jobs and that there is a general lack of openness on the part of management.In the words of one employee,"Communication in this company stinks!" This has raised an important question among senior management: Can managers be trained to improve their communication? You have been hired to answer this question and to explain to them how the company might proceed with the training of its managers to improve communication.What will you tell them?

Accepted Answer

Proper training can improve the communic

Question 14

One solution to language differences between headquarters and subsidiaries of multinational firms is an English-only policy.

Accepted Answer

A) True 
 B)False

Question 15

Enterprise social ________ refers to a private work-related social media platform that is accessible only by organizational members.

Accepted Answer

The answer of Enterprise social ________ refers to a private...

Question 16

In North America,trying to build rapport by discussing one's family life in an employment interview is considered a sign of professionalism.

Accepted Answer

A) True 
 B)False

Question 17

The chain of command does not reflect the number of communication channels that exist in organizations because

Accepted Answer

A) it ignores informal communication. 
B) it ignores downward communication. 
C) it ignores upward communication. 
D) it ignores horizontal communication. 
E) managers may not encode communication. 
A) it ignores informal communication. 
B) it ignores downward communication. 
C) it ignores upward communication. 
D) it ignores horizontal communication. 
E) managers may not encode communication.

Question 18

Suggestion systems are designed to enhance ________ communication.

Accepted Answer

The answer of Suggestion systems are designed to enhance ________...

Question 19

Non-verbal communication that occurs by means of facial expressions or physical location relative to the receiver is called ________.

Accepted Answer

The answer of Non-verbal communication that occurs by means of...

Question 20

The potential information-carrying capacity of a communication medium is known as ________.

Accepted Answer

informatio

Two important dimensions of information richness are

An atmosphere of psychological safety is important for using the grapevine.

Telephone hotlines are developed to improve horizontal communication.

The toy market has fallen off,and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers,but he is so upset about his task that he writes a vague,contradictory letter which no one understands.What happened?

The most information rich media are

360-degree feedback is usually used for

When listening to another person,good communication techniques recommend expressing your opinion as soon as possible.

________ occurs when a person's words,thoughts,feelings,and actions all contain the same message.

Carole Robson,the new International Sales Manager for Kapster Enterprises,is about to make her first sales trip to Japan.Using your knowledge of cultural context,etiquette,and social conventions,what advice would you give her?

What do these organizations have in common? Air Canada and Bell Canada.

According to the text,which medium can transmit the richest information?

Psychological safety refers to a shared belief that it is safe to take social risks.

One solution to language differences between headquarters and subsidiaries of multinational firms is an English-only policy.

Enterprise social ________ refers to a private work-related social media platform that is accessible only by organizational members.

In North America,trying to build rapport by discussing one's family life in an employment interview is considered a sign of professionalism.

The chain of command does not reflect the number of communication channels that exist in organizations because

Suggestion systems are designed to enhance ________ communication.

Non-verbal communication that occurs by means of facial expressions or physical location relative to the receiver is called ________.

The potential information-carrying capacity of a communication medium is known as ________.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

Filters

Exam 10: Communication

Two important dimensions of information richness are

An atmosphere of psychological safety is important for using the grapevine.

Telephone hotlines are developed to improve horizontal communication.

The toy market has fallen off,and the Zippy Toy Company has to lay off workers.The plant manager must inform all the workers,but he is so upset about his task that he writes a vague,contradictory letter which no one understands.What happened?

The most information rich media are

360-degree feedback is usually used for

When listening to another person,good communication techniques recommend expressing your opinion as soon as possible.

________ occurs when a person's words,thoughts,feelings,and actions all contain the same message.

Carole Robson,the new International Sales Manager for Kapster Enterprises,is about to make her first sales trip to Japan.Using your knowledge of cultural context,etiquette,and social conventions,what advice would you give her?

What do these organizations have in common? Air Canada and Bell Canada.

According to the text,which medium can transmit the richest information?

Psychological safety refers to a shared belief that it is safe to take social risks.

One solution to language differences between headquarters and subsidiaries of multinational firms is an English-only policy.

Enterprise social ________ refers to a private work-related social media platform that is accessible only by organizational members.

In North America,trying to build rapport by discussing one's family life in an employment interview is considered a sign of professionalism.

The chain of command does not reflect the number of communication channels that exist in organizations because

Suggestion systems are designed to enhance ________ communication.

Non-verbal communication that occurs by means of facial expressions or physical location relative to the receiver is called ________.

The potential information-carrying capacity of a communication medium is known as ________.

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Decision Making

Power, Politics, and Ethics

Conflict and Stress

Organizational Structure

Organizational Change,Development,and Innovation

Filters