Question 1

Communication and education tactic to change implementation should be used when

Accepted Answer

A)  initiators clearly have power. 
B)  group has power over implementation. 
C)  change is technical. 
D)  users need to feel involved. 
E)  group will lose out in change. 
A)  initiators clearly have power. 
B)  group has power over implementation. 
C)  change is technical. 
D)  users need to feel involved. 
E)  group will lose out in change.

Question 2

According to Unlocking Innovative Solutions Through PEOPLE in Chapter 11, one of the ways Great Britain's General Communications Headquarters transformed its culture to be more collaborative was by moving into a building called the Doughnut.

Accepted Answer

A) True 
 B)False

Question 3

Garrett International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You are using

Accepted Answer

A)  force field analysis. 
B)  barrier analysis. 
C)  negotiation. 
D)  assessment of goals. 
E)  all of these. 
A)  force field analysis. 
B)  barrier analysis. 
C)  negotiation. 
D)  assessment of goals. 
E)  all of these.

Question 4

Which of the following is NOT a characteristic of a creative individual?

Accepted Answer

A)  Conceptual theory 
B)  Undisciplined exploration 
C)  Persistence and focused approach 
D)  Authorization and dependent 
E)  all of these are characteristic of a creative individual 
A)  Conceptual theory 
B)  Undisciplined exploration 
C)  Persistence and focused approach 
D)  Authorization and dependent 
E)  all of these are characteristic of a creative individual

Question 5

__________ is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities.

Accepted Answer

A)  Conflict management 
B)  Organizational revitalization 
C)  Organizational development 
D)  Organizational linkage 
E)  Horizontal linkage 
A)  Conflict management 
B)  Organizational revitalization 
C)  Organizational development 
D)  Organizational linkage 
E)  Horizontal linkage

Question 6

Some observers of business trends suggest that the knowledge economy of the late 1900s and early 2000s is rapidly being transformed into the change economy.

Accepted Answer

A) True 
 B)False

Question 7

Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

Accepted Answer

A) True 
 B)False

Question 8

The ______________________________ model is an approach to product change that emphasizes shared development of innovations among several departments.

Accepted Answer

The answer of The ______________________________ model is an approach to...

Question 9

__________ refers to a change in the attitudes and behaviors of a few employees in the organization.

Accepted Answer

A)  Organization change 
B)  Organization development 
C)  People change 
D)  Culture change 
E)  Artifact change 
A)  Organization change 
B)  Organization development 
C)  People change 
D)  Culture change 
E)  Artifact change

Question 10

What is organizational change and what are two major areas of change in organizations?

Accepted Answer

Organizational change is the adoption of

Question 11

__________ provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics.

Accepted Answer

A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  An idea incubator 
E)  An inventor 
A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  An idea incubator 
E)  An inventor

Question 12

Robert has tremendous technical skills and frequently comes up with valuable ideas. However, he has little idea how to promote it within the organization. Robert is a good example of

Accepted Answer

A)  an inventor. 
B)  an idea champion. 
C)  a sponsor. 
D)  a critic. 
E)  an in-transition employee. 
A)  an inventor. 
B)  an idea champion. 
C)  a sponsor. 
D)  a critic. 
E)  an in-transition employee.

Question 13

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called ____________________.

Accepted Answer

The answer of A step in the diagnosis stage of...

Question 14

Which approach to change implementation should be used when a crisis exists?

Accepted Answer

A)  Education 
B)  Participation 
C)  Coercion 
D)  Top management support 
E)  None of these 
A)  Education 
B)  Participation 
C)  Coercion 
D)  Top management support 
E)  None of these

Question 15

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Accepted Answer

A) True 
 B)False

Question 16

New department technologies, demands by labor unions, and production inefficiencies are all examples of some external forces.

Accepted Answer

A) True 
 B)False

Question 17

An OD specialist who contracts with an organization to facilitate change is called a(n) _________________________.

Accepted Answer

The answer of An OD specialist who contracts with an...

Question 18

A new-venture fund provides resources from which individuals and groups can draw to develop new ideas, products, or businesses.

Accepted Answer

A) True 
 B)False

Question 19

Organizational change refers to the adoption of a new idea or behavior by an organization.

Accepted Answer

A) True 
 B)False

Question 20

________ change is a change in the organization's production process -- how the organization does its work.

Accepted Answer

A)  Technology 
B)  Product 
C)  Entrepreneurship 
D)  Creativity 
E)  Incremental 
A)  Technology 
B)  Product 
C)  Entrepreneurship 
D)  Creativity 
E)  Incremental

Exam 11: Managing Change and Innovation

Communication and education tactic to change implementation should be used when

According to Unlocking Innovative Solutions Through PEOPLE in Chapter 11, one of the ways Great Britain's General Communications Headquarters transformed its culture to be more collaborative was by moving into a building called the Doughnut.

Garrett International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You are using

Which of the following is NOT a characteristic of a creative individual?

__________ is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities.

Some observers of business trends suggest that the knowledge economy of the late 1900s and early 2000s is rapidly being transformed into the change economy.

Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

The ______________________________ model is an approach to product change that emphasizes shared development of innovations among several departments.

__________ refers to a change in the attitudes and behaviors of a few employees in the organization.

What is organizational change and what are two major areas of change in organizations?

__________ provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics.

Robert has tremendous technical skills and frequently comes up with valuable ideas. However, he has little idea how to promote it within the organization. Robert is a good example of

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called ____________________.

Which approach to change implementation should be used when a crisis exists?

Two possible tactics for overcoming resistance to change are coercion and negotiation.

New department technologies, demands by labor unions, and production inefficiencies are all examples of some external forces.

An OD specialist who contracts with an organization to facilitate change is called a(n) _________________________.

A new-venture fund provides resources from which individuals and groups can draw to develop new ideas, products, or businesses.

Organizational change refers to the adoption of a new idea or behavior by an organization.

________ change is a change in the organization's production process -- how the organization does its work.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

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