Question 1

____________________ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

Accepted Answer

The answer of ____________________ change is a major shift in...

Question 2

CASE
Scenario - Kandi Apple
The continuing development and improvement of computer information systems has made a powerful impression on Kandi Apple, CEO of Merry-Go-Rounds (MGR). The current computer system at MGR is seven years old, and while still highly useful and reliable, Kandi is wondering if a new system would be more efficient and more useful. Kandi recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Kandi can use any of the following techniques, EXCEPT

Accepted Answer

A)  education and communication. 
B)  participation in designing the system. 
C)  negotiation. 
D)  coercion. 
E)  all of these can be used. 
A)  education and communication. 
B)  participation in designing the system. 
C)  negotiation. 
D)  coercion. 
E)  all of these can be used.

Question 3

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

Accepted Answer

A) True 
 B)False

Question 4

______________________________ is defined as the adoption of a new idea or behavior by an organization.

Accepted Answer

Organizati

Question 5

At which stage of the change process do managers evaluate problems and opportunities?

Accepted Answer

A)  Monitor forces for change 
B)  Need for change 
C)  Initiate change 
D)  Implement change 
E)  Internal forces 
A)  Monitor forces for change 
B)  Need for change 
C)  Initiate change 
D)  Implement change 
E)  Internal forces

Question 6

A technological change is related to the organization's production process.

Accepted Answer

A) True 
 B)False

Question 7

The __________ approach to change implementation should be used when users have power to resist

Accepted Answer

A)  education 
B)  participation 
C)  coercion 
D)  top management support 
E)  domination 
A)  education 
B)  participation 
C)  coercion 
D)  top management support 
E)  domination

Question 8

Skunklabor is a separate small, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT a type of current problem that organizational development can help address?

Accepted Answer

A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management 
A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management

Question 10

Change, according to Kurt Lewin, was a result of the competition between forced and unforced fields.

Accepted Answer

A) True 
 B)False

Question 11

A step in the reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization is referred to as ____________________.

Accepted Answer

The answer of A step in the reinforcement stage of...

Question 12

One value of the idea incubator is that an employee with a good idea has somewhere to go with it, rather than having to shop the idea all over the company and hope someone pays attention.

Accepted Answer

A) True 
 B)False

Question 13

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

Accepted Answer

A)  exploration 
B)  cooperation 
C)  entrepreneurship 
D)  idea incubator 
E)  horizontal linkage 
A)  exploration 
B)  cooperation 
C)  entrepreneurship 
D)  idea incubator 
E)  horizontal linkage

Question 14

Describe the tactics for overcoming resistance to change.

Accepted Answer

The four tactics for overcoming resistan

Question 15

__________ is(are) important role(s) to be played during the process of organizational change.

Accepted Answer

A)  The idea champion 
B)  The critic 
C)  The sponsor 
D)  Inventor 
E)  all of these 
A)  The idea champion 
B)  The critic 
C)  The sponsor 
D)  Inventor 
E)  all of these

Question 16

The disparity between existing and desired performance levels is the performance gap.

Accepted Answer

A) True 
 B)False

Question 17

Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.

Accepted Answer

A) True 
 B)False

Question 18

List the four reasons why employees tend to resist change.

Accepted Answer

Self-interest, lack

Question 19

Large cost savings from reduced inventories and labor savings by needing fewer workers to handle inventory can be driving forces associated with the implementation of just-in-time inventory control systems.

Accepted Answer

A) True 
 B)False

Question 20

When a change involves multiple departments, top management support is especially important.

Accepted Answer

A) True 
 B)False

____________________ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

______________________________ is defined as the adoption of a new idea or behavior by an organization.

At which stage of the change process do managers evaluate problems and opportunities?

A technological change is related to the organization's production process.

The __________ approach to change implementation should be used when users have power to resist

Skunklabor is a separate small, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business.

Which of the following is NOT a type of current problem that organizational development can help address?

Change, according to Kurt Lewin, was a result of the competition between forced and unforced fields.

A step in the reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization is referred to as ____________________.

One value of the idea incubator is that an employee with a good idea has somewhere to go with it, rather than having to shop the idea all over the company and hope someone pays attention.

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

Describe the tactics for overcoming resistance to change.

__________ is(are) important role(s) to be played during the process of organizational change.

The disparity between existing and desired performance levels is the performance gap.

Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.

List the four reasons why employees tend to resist change.

Large cost savings from reduced inventories and labor savings by needing fewer workers to handle inventory can be driving forces associated with the implementation of just-in-time inventory control systems.

When a change involves multiple departments, top management support is especially important.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters

Exam 11: Managing Change and Innovation

____________________ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

______________________________ is defined as the adoption of a new idea or behavior by an organization.

At which stage of the change process do managers evaluate problems and opportunities?

A technological change is related to the organization's production process.

The __________ approach to change implementation should be used when users have power to resist

Skunklabor is a separate small, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business.

Which of the following is NOT a type of current problem that organizational development can help address?

Change, according to Kurt Lewin, was a result of the competition between forced and unforced fields.

A step in the reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization is referred to as ____________________.

One value of the idea incubator is that an employee with a good idea has somewhere to go with it, rather than having to shop the idea all over the company and hope someone pays attention.

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

Describe the tactics for overcoming resistance to change.

__________ is(are) important role(s) to be played during the process of organizational change.

The disparity between existing and desired performance levels is the performance gap.

Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.

List the four reasons why employees tend to resist change.

Large cost savings from reduced inventories and labor savings by needing fewer workers to handle inventory can be driving forces associated with the implementation of just-in-time inventory control systems.

When a change involves multiple departments, top management support is especially important.

Managing in Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters