Exam 11: Managing Change and Innovation

__________ is a person who sees the need for and fights for productive change in an organization

Which of the following creates a sense of urgency so that others in the organization will recognize and understand the need for change?

All of the following are characteristics of creative organizations EXCEPT

Swing Set Sam's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, George tells them that they can accept it or leave. What approach to change implementation is George using?

In the unfreezing step, participants must be made aware of problems and be willing to change.

Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

The lack of information about past events refers to uncertainty.

You are the production manager for Charlie's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. He is exhibiting what obstacle to change?

The adoption of a new idea or behavior by an organization is known as organizational

__________ is the stage of organization development in which participants are made aware of problems in order to increase their willingness to change their behavior.

The ____________________ role in organizational change involves providing a "reality test."

An _________________________ is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as ________________________________________.

Environmental forces for change include which of these?

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

A(n) ______________________________ is a unit separate from the rest of the organization and is responsible for developing and initiating a major innovation.

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

Explain the concept of force field analysis.

An open team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.