Exam 11: Managing Change and Innovation

Recently, a high level manager at Medal Molding noted a rise in customer satisfaction complaints. This rise is inconsistent with Medal's goals in this area. This manager has identified

Open innovation means extending the search for and commercializing new ideas beyond the boundaries of the organization and the industry.

____________________ change is related to the organization's production process, i.e., how the organization does its work.

____________________ change is a change in the attitudes and behaviors of a few employees in the organization.

Ashli, a new employee of yours, strikes you as curious, open-minded, and receptive to new ideas. Keep your eye on Ashli, for she may very well be

Before implementing new changes in work schedules, Car Decals works with the union to ensure a smooth transition. What approach to change is this company using?

Stephanie, as a vice-president of marketing, is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Stephanie is a good example of

____________________ is the generation of novel ideas that might meet perceived needs or offer opportunities for the organization.

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as exploration.

The role of the __________ is to prevent people in other roles from adopting a bad idea.

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing and stabilizing.

A disparity between existing and desired performance levels is known as a(n) _________________________.

Heather is seeing, on a regular basis, a difference between current and expected performance levels. She should begin

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ____________________.

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as cooperation.

__________ is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and __________.