Question 1

Which of the following does NOT determine the persuasiveness of a written message?

Accepted Answer

A)  the content and font-type of the message 
B)  the characteristics of the sender 
C)  the characteristics of the receiver 
D)  the place in which the message was composed 
A)  the content and font-type of the message 
B)  the characteristics of the sender 
C)  the characteristics of the receiver 
D)  the place in which the message was composed

Question 2

All of the following are reasons for documenting a message in writing EXCEPT ________.

Accepted Answer

A)  the message is routine 
B)  the message is complicated 
C)  the message may be referred to at a later point in time 
D)  the message may be needed later for documentation 
A)  the message is routine 
B)  the message is complicated 
C)  the message may be referred to at a later point in time 
D)  the message may be needed later for documentation

Question 3

When the landing signal officer on an aircraft carrier tells the pilot of an aircraft preparing to land "Right for lineup" or "Get dirty" instead of describing the numerous moves required for each action, this is an example of ________.

Accepted Answer

A)  jargon interfering with effective communication 
B)  noise preventing effective communication 
C)  jargon expediting effective communication 
D)  a total lack of effective communication 
A)  jargon interfering with effective communication 
B)  noise preventing effective communication 
C)  jargon expediting effective communication 
D)  a total lack of effective communication

Question 4

A teacher rearranges her students' desks from rows to several square groups of four desks. These groups are MOST conducive to a ________ communication network.

Accepted Answer

A)  wheel 
B)  circle 
C)  spiral 
D)  chain 
A)  wheel 
B)  circle 
C)  spiral 
D)  chain

Question 5

In a wheel network, most information travels through one central member of the group.

Accepted Answer

A) True 
 B)False

Question 6

Linguistic styles typically differ more greatly across cultures than within cultures.

Accepted Answer

A) True 
 B)False

Question 7

Rumors usually spread slowly and are easily controlled and stopped.

Accepted Answer

A) True 
 B)False

Question 8

The circle network occurs in groups whose members communicate with others who are similar to them on some dimension, such as experience or interests.

Accepted Answer

A) True 
 B)False

Question 9

________ is an attempt by one person or group to share information with other persons or groups in order to get them to accept, follow, or otherwise achieve the objectives the communicator desires.

Accepted Answer

A)  Message filtering 
B)  Persuasive communication 
C)  Organizational messaging 
D)  Business communication 
A)  Message filtering 
B)  Persuasive communication 
C)  Organizational messaging 
D)  Business communication

Question 10

Carly, a district manager of a chain restaurant, has been under a lot of stress lately because her store did not meet last month's sales quota. While going over this month's sales numbers, which look equally bad, Mary, one of her lead waitresses, calls in sick. Carly immediately begins yelling at her and telling her that she must come in whether or not she is sick. Mary tries to protest, but is unable to because she is crying. What important function of communication is Carly MOST LIKELY ignoring?

Accepted Answer

A)  controlling and coordinating group activities 
B)  providing knowledge 
C)  motivating organizational members 
D)  expressing feelings and emotions 
A)  controlling and coordinating group activities 
B)  providing knowledge 
C)  motivating organizational members 
D)  expressing feelings and emotions

Question 11

The advice network provides paths of communication that are used on a day-to-day basis for ordinary work-related matters.

Accepted Answer

A) True 
 B)False

Question 12

A(n) ________ is characterized by communication between members flowing in a predetermined sequence, and is most common when tasks are sequentially interdependent.

Accepted Answer

A)  wheel network 
B)  circle network 
C)  chain network 
D)  all-channel network 
A)  wheel network 
B)  circle network 
C)  chain network 
D)  all-channel network

Question 13

The feedback loop in the communication process is less important than the initial transmission of the message.

Accepted Answer

A) True 
 B)False

Question 14

________ allows a sender to communicate with the largest number of receivers simultaneously.

Accepted Answer

A)  Voicemail 
B)  Instant messaging 
C)  Personally addressed written communication 
D)  Impersonal written communication 
A)  Voicemail 
B)  Instant messaging 
C)  Personally addressed written communication 
D)  Impersonal written communication

Question 15

The sender is the individual, group, or organization that wants or needs to share information with some other individual, group, or organization.

Accepted Answer

A) True 
 B)False

Question 16

As an attorney with the firm of Dewey, Cheatum, & Howe, Juliana has just received the message from a major client that she is not to proceed with a legal filing. Juliana called the client back to say that she had stopped the filing process, and the client thanked her before hanging up. Juliana's response to the clients' message is an example of the ________.

Accepted Answer

A)  decoding phase 
B)  feedback loop 
C)  filtering process 
D)  enactment process 
A)  decoding phase 
B)  feedback loop 
C)  filtering process 
D)  enactment process

Question 17

To counter the effect of increasing diversity as a barrier to effective communication, many large organizations are ________.

Accepted Answer

A)  instituting diversity-training programs 
B)  grouping workers according to ethnicity or nationality 
C)  using only e-mail as the recommended channel of communication 
D)  avoiding the hiring of people with diverse backgrounds 
A)  instituting diversity-training programs 
B)  grouping workers according to ethnicity or nationality 
C)  using only e-mail as the recommended channel of communication 
D)  avoiding the hiring of people with diverse backgrounds

Question 18

People who do not like talking on phones because they feel they are not really communicating MOST LIKELY rely on ________ communication.

Accepted Answer

A)  grapevine 
B)  jargoned 
C)  verbal 
D)  nonverbal 
A)  grapevine 
B)  jargoned 
C)  verbal 
D)  nonverbal

Question 19

Communication is ineffective when people either do not receive the information they need or are not quite sure what the information they do receive means.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is TRUE?

Accepted Answer

A)  Active listeners do not ask questions. 
B)  Active listeners ignore nonverbal cues. 
C)  Active listeners avoid interrupting the speaker. 
D)  Active listeners overlook the "unsaid" things. 
A)  Active listeners do not ask questions. 
B)  Active listeners ignore nonverbal cues. 
C)  Active listeners avoid interrupting the speaker. 
D)  Active listeners overlook the "unsaid" things.

Which of the following does NOT determine the persuasiveness of a written message?

All of the following are reasons for documenting a message in writing EXCEPT ________.

When the landing signal officer on an aircraft carrier tells the pilot of an aircraft preparing to land "Right for lineup" or "Get dirty" instead of describing the numerous moves required for each action, this is an example of ________.

A teacher rearranges her students' desks from rows to several square groups of four desks. These groups are MOST conducive to a ________ communication network.

In a wheel network, most information travels through one central member of the group.

Linguistic styles typically differ more greatly across cultures than within cultures.

Rumors usually spread slowly and are easily controlled and stopped.

The circle network occurs in groups whose members communicate with others who are similar to them on some dimension, such as experience or interests.

________ is an attempt by one person or group to share information with other persons or groups in order to get them to accept, follow, or otherwise achieve the objectives the communicator desires.

The advice network provides paths of communication that are used on a day-to-day basis for ordinary work-related matters.

A(n) ________ is characterized by communication between members flowing in a predetermined sequence, and is most common when tasks are sequentially interdependent.

The feedback loop in the communication process is less important than the initial transmission of the message.

________ allows a sender to communicate with the largest number of receivers simultaneously.

The sender is the individual, group, or organization that wants or needs to share information with some other individual, group, or organization.

To counter the effect of increasing diversity as a barrier to effective communication, many large organizations are ________.

People who do not like talking on phones because they feel they are not really communicating MOST LIKELY rely on ________ communication.

Communication is ineffective when people either do not receive the information they need or are not quite sure what the information they do receive means.

Which of the following statements is TRUE?

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 14: Communicating Effectively in Organizations

Which of the following does NOT determine the persuasiveness of a written message?

All of the following are reasons for documenting a message in writing EXCEPT ________.

When the landing signal officer on an aircraft carrier tells the pilot of an aircraft preparing to land "Right for lineup" or "Get dirty" instead of describing the numerous moves required for each action, this is an example of ________.

A teacher rearranges her students' desks from rows to several square groups of four desks. These groups are MOST conducive to a ________ communication network.

In a wheel network, most information travels through one central member of the group.

Linguistic styles typically differ more greatly across cultures than within cultures.

Rumors usually spread slowly and are easily controlled and stopped.

The circle network occurs in groups whose members communicate with others who are similar to them on some dimension, such as experience or interests.

________ is an attempt by one person or group to share information with other persons or groups in order to get them to accept, follow, or otherwise achieve the objectives the communicator desires.

The advice network provides paths of communication that are used on a day-to-day basis for ordinary work-related matters.

A(n) ________ is characterized by communication between members flowing in a predetermined sequence, and is most common when tasks are sequentially interdependent.

The feedback loop in the communication process is less important than the initial transmission of the message.

________ allows a sender to communicate with the largest number of receivers simultaneously.

The sender is the individual, group, or organization that wants or needs to share information with some other individual, group, or organization.

To counter the effect of increasing diversity as a barrier to effective communication, many large organizations are ________.

People who do not like talking on phones because they feel they are not really communicating MOST LIKELY rely on ________ communication.

Communication is ineffective when people either do not receive the information they need or are not quite sure what the information they do receive means.

Which of the following statements is TRUE?

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters