Question 1

What are the two guidelines for selecting a medium of communication?

Accepted Answer

One guideline is to select a medium that

Question 2

When employees have no legitimate power over their coworkers, they may need to rely on persuasive communication.

Accepted Answer

A) True 
 B)False

Question 3

Telephone conversations provide ________.

Accepted Answer

A)  instant feedback 
B)  cues from body language 
C)  the highest level of information richness 
D)  opportunities for nonverbal communication 
A)  instant feedback 
B)  cues from body language 
C)  the highest level of information richness 
D)  opportunities for nonverbal communication

Question 4

Which of the following is the LOWEST in information richness?

Accepted Answer

A)  face-to-face communication 
B)  telephone conversations 
C)  texting 
D)  impersonal written communication 
A)  face-to-face communication 
B)  telephone conversations 
C)  texting 
D)  impersonal written communication

Question 5

Encoding a message involves translating it into symbols or language the receiver can understand.

Accepted Answer

A) True 
 B)False

Question 6

A good listener would NOT ________ while somebody else was speaking to him.

Accepted Answer

A)  consider the most important part of the message 
B)  rephrase key points and ask questions 
C)  maintain eye contact with the speaker 
D)  think of what he was going to say next 
A)  consider the most important part of the message 
B)  rephrase key points and ask questions 
C)  maintain eye contact with the speaker 
D)  think of what he was going to say next

Question 7

After decoding the message, the receiver has nothing left to do.

Accepted Answer

A) True 
 B)False

Question 8

The receiver of a message transmits it to the individual, group, or organization for which the message was intended.

Accepted Answer

A) True 
 B)False

Question 9

Reaching a common understanding in communication means that people have to agree with each other.

Accepted Answer

A) True 
 B)False

Question 10

Nonverbal communication is the sharing of written messages.

Accepted Answer

A) True 
 B)False

Question 11

Describe the elements of the communication process.

Accepted Answer

The elements of the communication proces

Question 12

Grace is shopping for a computer when a salesman begins telling her why she should choose a certain model. He is using technical terms that Grace doesn't understand, so Grace loses interest and leaves. In the future, the salesman should ________.

Accepted Answer

A)  change how he encodes the message 
B)  change how he decodes the message 
C)  use more jargon 
D)  use non-verbal communication 
A)  change how he encodes the message 
B)  change how he decodes the message 
C)  use more jargon 
D)  use non-verbal communication

Question 13

Chain networks are common when there is reciprocal task interdependence.

Accepted Answer

A) True 
 B)False

Question 14

Define the term "jargon" and discuss its role in workplace communication.

Accepted Answer

Jargon is specialized terminology or lan

Question 15

A message is clear when it contains information that is easily interpreted or understood.

Accepted Answer

A) True 
 B)False

Question 16

A communication medium's information richness measures the amount of information it can carry and the extent to which it enables senders and receivers to reach a common understanding.

Accepted Answer

A) True 
 B)False

Question 17

The term "decoding" means interpreting or trying to make sense of a sender's message.

Accepted Answer

A) True 
 B)False

Question 18

In general, face-to-face communication and telephone conversations offer the greatest facility for conveying detailed, factual information.

Accepted Answer

A) True 
 B)False

Question 19

When a crisis arises, managers have time to consider how they will respond to it.

Accepted Answer

A) True 
 B)False

Question 20

A(n) ________ is MOST OFTEN used in groups whose task involves reciprocal task interdependence.

Accepted Answer

A)  wheel network 
B)  circle network 
C)  chain network 
D)  all-channel network 
A)  wheel network 
B)  circle network 
C)  chain network 
D)  all-channel network

What are the two guidelines for selecting a medium of communication?

When employees have no legitimate power over their coworkers, they may need to rely on persuasive communication.

Telephone conversations provide ________.

Which of the following is the LOWEST in information richness?

Encoding a message involves translating it into symbols or language the receiver can understand.

A good listener would NOT ________ while somebody else was speaking to him.

After decoding the message, the receiver has nothing left to do.

The receiver of a message transmits it to the individual, group, or organization for which the message was intended.

Reaching a common understanding in communication means that people have to agree with each other.

Nonverbal communication is the sharing of written messages.

Describe the elements of the communication process.

Grace is shopping for a computer when a salesman begins telling her why she should choose a certain model. He is using technical terms that Grace doesn't understand, so Grace loses interest and leaves. In the future, the salesman should ________.

Chain networks are common when there is reciprocal task interdependence.

Define the term "jargon" and discuss its role in workplace communication.

A message is clear when it contains information that is easily interpreted or understood.

A communication medium's information richness measures the amount of information it can carry and the extent to which it enables senders and receivers to reach a common understanding.

The term "decoding" means interpreting or trying to make sense of a sender's message.

In general, face-to-face communication and telephone conversations offer the greatest facility for conveying detailed, factual information.

When a crisis arises, managers have time to consider how they will respond to it.

A(n) ________ is MOST OFTEN used in groups whose task involves reciprocal task interdependence.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 14: Communicating Effectively in Organizations

What are the two guidelines for selecting a medium of communication?

When employees have no legitimate power over their coworkers, they may need to rely on persuasive communication.

Telephone conversations provide ________.

Which of the following is the LOWEST in information richness?

Encoding a message involves translating it into symbols or language the receiver can understand.

A good listener would NOT ________ while somebody else was speaking to him.

After decoding the message, the receiver has nothing left to do.

The receiver of a message transmits it to the individual, group, or organization for which the message was intended.

Reaching a common understanding in communication means that people have to agree with each other.

Nonverbal communication is the sharing of written messages.

Describe the elements of the communication process.

Grace is shopping for a computer when a salesman begins telling her why she should choose a certain model. He is using technical terms that Grace doesn't understand, so Grace loses interest and leaves. In the future, the salesman should ________.

Chain networks are common when there is reciprocal task interdependence.

Define the term "jargon" and discuss its role in workplace communication.

A message is clear when it contains information that is easily interpreted or understood.

A communication medium's information richness measures the amount of information it can carry and the extent to which it enables senders and receivers to reach a common understanding.

The term "decoding" means interpreting or trying to make sense of a sender's message.

In general, face-to-face communication and telephone conversations offer the greatest facility for conveying detailed, factual information.

When a crisis arises, managers have time to consider how they will respond to it.

A(n) ________ is MOST OFTEN used in groups whose task involves reciprocal task interdependence.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters