Question 1

Which of the following is NOT an example of how managers should use communication to motivate employees?

Accepted Answer

A)  promoting the filtering of critical information 
B)  expediting the setting and achievement of goals 
C)  determining the valences of various outcomes 
D)  making sure that expectancies are high 
A)  promoting the filtering of critical information 
B)  expediting the setting and achievement of goals 
C)  determining the valences of various outcomes 
D)  making sure that expectancies are high

Question 2

Nonverbal communication is the sharing of information by all of the following means EXCEPT ________.

Accepted Answer

A)  facial expressions 
B)  body language 
C)  mode of dress 
D)  spoken word 
A)  facial expressions 
B)  body language 
C)  mode of dress 
D)  spoken word

Question 3

A politician wants to gain credibility for his campaign. Because the audience is full of active listeners, he should ________.

Accepted Answer

A)  bring up opposing views and refute them 
B)  avoid any talk of opposing views 
C)  contact the audience through informal letters 
D)  never appeal to emotions 
A)  bring up opposing views and refute them 
B)  avoid any talk of opposing views 
C)  contact the audience through informal letters 
D)  never appeal to emotions

Question 4

Cultures differ in terms of physical distance between speakers and listeners deemed appropriate for conversations at work.

Accepted Answer

A) True 
 B)False

Question 5

Encoding is MOST necessary to communication because it ________.

Accepted Answer

A)  eliminates information distortion 
B)  entails modifying a message based on who is receiving it 
C)  provides specialized terminology 
D)  gives credibility to the message 
A)  eliminates information distortion 
B)  entails modifying a message based on who is receiving it 
C)  provides specialized terminology 
D)  gives credibility to the message

Question 6

One of the defining features of communication is the "sharing of information with other people."

Accepted Answer

A) True 
 B)False

Question 7

Communication takes place whenever a person speaks to another person.

Accepted Answer

A) True 
 B)False

Question 8

A rumor is unofficial information on topics that are important or interesting to an organization's members.

Accepted Answer

A) True 
 B)False

Question 9

Choosing the right communication medium for any given message involves trade-offs for both the sender and the receiver.

Accepted Answer

A) True 
 B)False

Question 10

Legal risks and productivity losses have led more organizations to monitor their employees' Internet activities and email messages.

Accepted Answer

A) True 
 B)False

Question 11

Within a culture, linguistic styles can vary between different regions of a country or between men and women.

Accepted Answer

A) True 
 B)False

Question 12

The communication process ends when the message has been decoded by the receiver.

Accepted Answer

A) True 
 B)False

Question 13

________ is the change in meaning that occurs when a message travels through a series of senders to a receiver.

Accepted Answer

A)  Noise 
B)  Filtering 
C)  Encoding 
D)  Information distortion 
A)  Noise 
B)  Filtering 
C)  Encoding 
D)  Information distortion

Question 14

Managers can often learn new things about themselves by listening to the perceptions that their subordinates hold of them.

Accepted Answer

A) True 
 B)False

Question 15

What is linguistic style?

Accepted Answer

Linguistic style is a person's character

Question 16

List the four major functions of communication and explain why each is important in an organization.

Accepted Answer

The four major functions of communicatio

Question 17

Noise is anything that interferes with the communication process.

Accepted Answer

A) True 
 B)False

Question 18

Define the four communication networks and explain how information flows within each network.

Accepted Answer

The four patterns of communication withi

Question 19

Once the sender has decided what the message is, the next step in the communication process is decoding.

Accepted Answer

A) True 
 B)False

Question 20

In persuasive communication, the sender's task is to ________.

Accepted Answer

A)  inform the receiver 
B)  provide the reader with facts 
C)  remain logical and objective 
D)  influence the receiver's response 
A)  inform the receiver 
B)  provide the reader with facts 
C)  remain logical and objective 
D)  influence the receiver's response

Which of the following is NOT an example of how managers should use communication to motivate employees?

Nonverbal communication is the sharing of information by all of the following means EXCEPT ________.

A politician wants to gain credibility for his campaign. Because the audience is full of active listeners, he should ________.

Cultures differ in terms of physical distance between speakers and listeners deemed appropriate for conversations at work.

Encoding is MOST necessary to communication because it ________.

One of the defining features of communication is the "sharing of information with other people."

Communication takes place whenever a person speaks to another person.

A rumor is unofficial information on topics that are important or interesting to an organization's members.

Choosing the right communication medium for any given message involves trade-offs for both the sender and the receiver.

Legal risks and productivity losses have led more organizations to monitor their employees' Internet activities and email messages.

Within a culture, linguistic styles can vary between different regions of a country or between men and women.

The communication process ends when the message has been decoded by the receiver.

________ is the change in meaning that occurs when a message travels through a series of senders to a receiver.

Managers can often learn new things about themselves by listening to the perceptions that their subordinates hold of them.

What is linguistic style?

List the four major functions of communication and explain why each is important in an organization.

Noise is anything that interferes with the communication process.

Define the four communication networks and explain how information flows within each network.

Once the sender has decided what the message is, the next step in the communication process is decoding.

In persuasive communication, the sender's task is to ________.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 14: Communicating Effectively in Organizations

Which of the following is NOT an example of how managers should use communication to motivate employees?

Nonverbal communication is the sharing of information by all of the following means EXCEPT ________.

A politician wants to gain credibility for his campaign. Because the audience is full of active listeners, he should ________.

Cultures differ in terms of physical distance between speakers and listeners deemed appropriate for conversations at work.

Encoding is MOST necessary to communication because it ________.

One of the defining features of communication is the "sharing of information with other people."

Communication takes place whenever a person speaks to another person.

A rumor is unofficial information on topics that are important or interesting to an organization's members.

Choosing the right communication medium for any given message involves trade-offs for both the sender and the receiver.

Legal risks and productivity losses have led more organizations to monitor their employees' Internet activities and email messages.

Within a culture, linguistic styles can vary between different regions of a country or between men and women.

The communication process ends when the message has been decoded by the receiver.

________ is the change in meaning that occurs when a message travels through a series of senders to a receiver.

Managers can often learn new things about themselves by listening to the perceptions that their subordinates hold of them.

What is linguistic style?

List the four major functions of communication and explain why each is important in an organization.

Noise is anything that interferes with the communication process.

Define the four communication networks and explain how information flows within each network.

Once the sender has decided what the message is, the next step in the communication process is decoding.

In persuasive communication, the sender's task is to ________.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters