Exam 14: Communicating Effectively in Organizations

A college professor was very excited to have a specific guest visiting his class. When he introduced the guest to the class, he momentarily forgot that the students were not experts in the field of study. Consequently, he used several different acronyms to describe the guests experiences. The students did not understand these acronyms. As a result, ________.

The process that confirms that a message has been received and properly understood is called ________.

Deborah Dobson is a supervisor with Tye & Dye, Inc., and prides herself on her efficiency. She often finds herself glancing at her watch while others are speaking to her, or scanning a report while meeting with a subordinate on another matter. Given such behavior, Deborah should not be surprised to discover that she is considered by her coworkers ________.

Jargon is specialized terminology or language used by members of a profession, occupation, or other group to expedite communication among themselves.

Persuasive communication only requires the accurate transfer of information, not "framing" or "packaging" the material in order to influence others.

A person's credibility has little to do with his or her ability to persuade others.

Which of the following is enhanced by nonverbal communication?

Personally addressed written communication BEST helps to ________.

In general, people tend to have more control over their nonverbal communication than over their verbal communication.

________ is the translation of the message into symbols or language that the receiver can understand.

Information distortion is the change in meaning that occurs when a message travels through a series of different senders to a receiver.

Discuss the informal communication networks suggested by David Krackhardt and Jeffrey Hanson.

The communication ________ is the pathway through which encoded messages are transmitted.

________ MOST OFTEN offer the most facility for persuasive communication.

Communication is an important tool for determining a worker's valences, as well as whether his or her expectancies and instrumentalities are high.

________ is the process by which the receiver interprets or tries to make sense of the message the sender is trying to transmit.

Nell Bates has recently become the supervisor of the shipping department at Bates and Hitchcock Suppliers, Inc. In her first week on the job, she spent 10 minutes meeting with each employee to discuss the department's objectives and the timeline for meeting these objectives. This scenario demonstrates that one function of communication is ________.

All-channel networks are prevalent when there is reciprocal task interdependence.

Which of the following groups is LEAST LIKELY to use an all-channel communication network?

A message is complete when it has been received by an interested party.