Question 1

Real communication occurs when ________.

Accepted Answer

A)  the sender gives feedback to the receiver 
B)  the sender and the receiver agree with each other 
C)  the sender and receiver attribute the same meaning to the message 
D)  information is being transmitted 
A)  the sender gives feedback to the receiver 
B)  the sender and the receiver agree with each other 
C)  the sender and receiver attribute the same meaning to the message 
D)  information is being transmitted

Question 2

A manager tells employees about the new reward and punishment system that she is going to implement in the group. She spends far more time discussing rewards and explains that she believes that all employees can earn the rewards if they devote the right amount of effort to their work. She is very encouraging. The manager is MOST LIKELY trying to ________ her employees.

Accepted Answer

A)  control 
B)  motivate 
C)  punish 
D)  educate 
A)  control 
B)  motivate 
C)  punish 
D)  educate

Question 3

All of the following are part of a person's linguistic style EXCEPT ________.

Accepted Answer

A)  volume 
B)  tone of voice 
C)  use of pauses 
D)  physical distance 
A)  volume 
B)  tone of voice 
C)  use of pauses 
D)  physical distance

Question 4

Since telephone conversations do not provide the receiver with nonverbal cues, their information richness is very low.

Accepted Answer

A) True 
 B)False

Question 5

Which statement BEST describes how jargon is related to decoding?

Accepted Answer

A)  If the sender has a strong background in the subject, decoding will occur. 
B)  If the sender has a strong background in the subject, decoding will not occur. 
C)  If the receiver has a strong background in the subject, decoding will not occur. 
D)  If the receiver has a strong background in the subject, decoding will occur. 
A)  If the sender has a strong background in the subject, decoding will occur. 
B)  If the sender has a strong background in the subject, decoding will not occur. 
C)  If the receiver has a strong background in the subject, decoding will not occur. 
D)  If the receiver has a strong background in the subject, decoding will occur.

Question 6

The ________ provides paths of communication for delicate information, as well as for potential and actual crises.

Accepted Answer

A)  grapevine 
B)  advice network 
C)  trust network 
D)  communication network 
A)  grapevine 
B)  advice network 
C)  trust network 
D)  communication network

Question 7

________ is the set of pathways though which information flows within a group or organization.

Accepted Answer

A)  A data conduit 
B)  A communication network 
C)  A telecommunication portal 
D)  An information infrastructure 
A)  A data conduit 
B)  A communication network 
C)  A telecommunication portal 
D)  An information infrastructure

Question 8

When a message is ambiguous, the receiver's ________ will be MOST LIKELY to affect interpretation of the message.

Accepted Answer

A)  education 
B)  biases 
C)  experience 
D)  knowledge 
A)  education 
B)  biases 
C)  experience 
D)  knowledge

Question 9

Face-to-face communication has the highest information richness because it includes instant feedback and nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 10

List the six potential communication barriers in organizations.

Accepted Answer

The barriers to effective communication

Question 11

Increasing diversity can become a barrier to effective communication in the workplace.

Accepted Answer

A) True 
 B)False

Question 12

Lack of congruence between actual communication patterns and those specified in an organization chart is common.

Accepted Answer

A) True 
 B)False

Question 13

Being a good listener entails giving a sender your undivided attention and looking him or her in the eye, and not interrupting.

Accepted Answer

A) True 
 B)False

Question 14

What are some of the reasons behind the inadequate response of U.S. government agencies to the devastation caused by Hurricane Katrina?

Accepted Answer

Gathering accurate and timely informatio

Question 15

Once a message is encoded, it is transmitted to the receiver through some medium.

Accepted Answer

A) True 
 B)False

Question 16

Wheel networks are most common when there is pooled task interdependence.

Accepted Answer

A) True 
 B)False

Question 17

Filtering occurs when senders put a message into the concise format preferred by receivers in the workplace.

Accepted Answer

A) True 
 B)False

Question 18

In the communication process, the ________ is the individual, group, or organization for which the information is intended.

Accepted Answer

A)  end-user 
B)  receiver 
C)  decoder 
D)  encoder 
A)  end-user 
B)  receiver 
C)  decoder 
D)  encoder

Question 19

Communication is complete after ________.

Accepted Answer

A)  it is listened to or read by the receiver and acknowledged as being received 
B)  it contains all the information necessary to achieve a common understanding between the sender and the receiver 
C)  it has been shared by either speaking or writing by the sender and acknowledged by the receiver 
D)  it provides all of the information that a sender wants to share with others 
A)  it is listened to or read by the receiver and acknowledged as being received 
B)  it contains all the information necessary to achieve a common understanding between the sender and the receiver 
C)  it has been shared by either speaking or writing by the sender and acknowledged by the receiver 
D)  it provides all of the information that a sender wants to share with others

Question 20

Receivers are MOST LIKELY to withhold feedback or to provide inappropriate feedback when the ________.

Accepted Answer

A)  stakes are high 
B)  message is complex 
C)  feedback is negative 
D)  sender is physically distant 
A)  stakes are high 
B)  message is complex 
C)  feedback is negative 
D)  sender is physically distant

Real communication occurs when ________.

All of the following are part of a person's linguistic style EXCEPT ________.

Since telephone conversations do not provide the receiver with nonverbal cues, their information richness is very low.

Which statement BEST describes how jargon is related to decoding?

The ________ provides paths of communication for delicate information, as well as for potential and actual crises.

________ is the set of pathways though which information flows within a group or organization.

When a message is ambiguous, the receiver's ________ will be MOST LIKELY to affect interpretation of the message.

Face-to-face communication has the highest information richness because it includes instant feedback and nonverbal communication.

List the six potential communication barriers in organizations.

Increasing diversity can become a barrier to effective communication in the workplace.

Lack of congruence between actual communication patterns and those specified in an organization chart is common.

Being a good listener entails giving a sender your undivided attention and looking him or her in the eye, and not interrupting.

What are some of the reasons behind the inadequate response of U.S. government agencies to the devastation caused by Hurricane Katrina?

Once a message is encoded, it is transmitted to the receiver through some medium.

Wheel networks are most common when there is pooled task interdependence.

Filtering occurs when senders put a message into the concise format preferred by receivers in the workplace.

In the communication process, the ________ is the individual, group, or organization for which the information is intended.

Communication is complete after ________.

Receivers are MOST LIKELY to withhold feedback or to provide inappropriate feedback when the ________.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 14: Communicating Effectively in Organizations

Real communication occurs when ________.

All of the following are part of a person's linguistic style EXCEPT ________.

Since telephone conversations do not provide the receiver with nonverbal cues, their information richness is very low.

Which statement BEST describes how jargon is related to decoding?

The ________ provides paths of communication for delicate information, as well as for potential and actual crises.

________ is the set of pathways though which information flows within a group or organization.

When a message is ambiguous, the receiver's ________ will be MOST LIKELY to affect interpretation of the message.

Face-to-face communication has the highest information richness because it includes instant feedback and nonverbal communication.

List the six potential communication barriers in organizations.

Increasing diversity can become a barrier to effective communication in the workplace.

Lack of congruence between actual communication patterns and those specified in an organization chart is common.

Being a good listener entails giving a sender your undivided attention and looking him or her in the eye, and not interrupting.

What are some of the reasons behind the inadequate response of U.S. government agencies to the devastation caused by Hurricane Katrina?

Once a message is encoded, it is transmitted to the receiver through some medium.

Wheel networks are most common when there is pooled task interdependence.

Filtering occurs when senders put a message into the concise format preferred by receivers in the workplace.

In the communication process, the ________ is the individual, group, or organization for which the information is intended.

Communication is complete after ________.

Receivers are MOST LIKELY to withhold feedback or to provide inappropriate feedback when the ________.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters