Question 1

Which of the following statements is FALSE?

Accepted Answer

A)  Communication networks are found only at the organizational level. 
B)  Communication in an organization tends to occur in certain recurring patterns. 
C)  In order for something to be communicated there must be a common understanding. 
D)  A communication network is the set of pathways through which information flows within a group or organization. 
A)  Communication networks are found only at the organizational level. 
B)  Communication in an organization tends to occur in certain recurring patterns. 
C)  In order for something to be communicated there must be a common understanding. 
D)  A communication network is the set of pathways through which information flows within a group or organization.

Question 2

The trust network provides paths of communication for delicate information pertaining to conflicts, disagreements, and power struggles.

Accepted Answer

A) True 
 B)False

Question 3

Effective communication requires that the sender translate the message into a form that ________.

Accepted Answer

A)  is free of jargon 
B)  conveys emotions or feelings 
C)  is understood by the receiver 
D)  has universal significance 
A)  is free of jargon 
B)  conveys emotions or feelings 
C)  is understood by the receiver 
D)  has universal significance

Question 4

What is persuasive communication and how is it used?

Accepted Answer

Persuasive communication is an attempt b

Question 5

________ are most common when there is pooled task interdependence.

Accepted Answer

A)  Wheel networks 
B)  Chain networks 
C)  Circle networks 
D)  All-channel networks 
A)  Wheel networks 
B)  Chain networks 
C)  Circle networks 
D)  All-channel networks

Question 6

During the middle school's open house, the teacher told her student's parents that she really liked their child. While saying this she had a very dirty look on her face. Through her ________, the teacher raised doubts as to whether she really liked the children.

Accepted Answer

A)  true communication 
B)  verbal communication 
C)  nonverbal communication 
D)  ambivalent communication 
A)  true communication 
B)  verbal communication 
C)  nonverbal communication 
D)  ambivalent communication

Question 7

The sharing of information is not enough for communication to take place.

Accepted Answer

A) True 
 B)False

Question 8

Jack Dobbs is trying to determine what communication medium to use to communicate his retirement plans to the employees of his company, Dobbs & Son. Jack has spent his entire career building his company that now has twenty-five employees all working in the same building on the south side of Chicago. Jack wants to be sure his employees understand that his son, Jack, Jr., will not change how employees are treated. What communication medium would be MOST effective for Jack to use in order to ensure his employees confidence in his son, Jack, Jr.?

Accepted Answer

A)  face-to-face communication 
B)  electronically transmitted verbal communication 
C)  personally addressed written communication 
D)  impersonal written communication 
A)  face-to-face communication 
B)  electronically transmitted verbal communication 
C)  personally addressed written communication 
D)  impersonal written communication

Question 9

What are the five factors that determine how persuasive a message will be?

Accepted Answer

Five factors determine how persuasive a

Question 10

________ is the medium with the highest level of information richness.

Accepted Answer

A)  A telephone call 
B)  A face-to-face conversation 
C)  A personally addressed letter 
D)  A company's annual report 
A)  A telephone call 
B)  A face-to-face conversation 
C)  A personally addressed letter 
D)  A company's annual report

Question 11

As interdependence between group members increases, the need for communication to coordinate their efforts to achieve group goals also increases.

Accepted Answer

A) True 
 B)False

Question 12

An emotional appeal has no place in a persuasive message.

Accepted Answer

A) True 
 B)False

Question 13

Organizations use company-wide intranets to efficiently communicate information to their members and give them easy access to information they need to do their jobs.

Accepted Answer

A) True 
 B)False

Question 14

The relationships shown on an organization chart remain stable, even when conditions in the organization change.

Accepted Answer

A) True 
 B)False

Question 15

The message is the information that the sender needs or wants to share with others.

Accepted Answer

A) True 
 B)False

Question 16

Good feedback focuses on the sender's personality, attitudes, and capabilities.

Accepted Answer

A) True 
 B)False

Question 17

The communication process is complete when both parties ________.

Accepted Answer

A)  have encoded their responses 
B)  have said everything that they have to say 
C)  have sent and responded to messages 
D)  have reached a common understanding 
A)  have encoded their responses 
B)  have said everything that they have to say 
C)  have sent and responded to messages 
D)  have reached a common understanding

Question 18

What is the definition of communication?

Accepted Answer

Communication is the sharing of informat

Question 19

________ is the sharing of information between two or more individuals or groups to reach a common understanding.

Accepted Answer

A)  Brainstorming 
B)  Communication 
C)  Expressing 
D)  Knowledge 
A)  Brainstorming 
B)  Communication 
C)  Expressing 
D)  Knowledge

Question 20

Which of the following statements BEST describes the communication of a company where all communication takes place via electronically-transmitted verbal communication?

Accepted Answer

A)  Their communication lacks credibility. 
B)  Their communication is not as rich as it could be. 
C)  Their communication is very inefficient. 
D)  Their communication is not effective. 
A)  Their communication lacks credibility. 
B)  Their communication is not as rich as it could be. 
C)  Their communication is very inefficient. 
D)  Their communication is not effective.

Which of the following statements is FALSE?

The trust network provides paths of communication for delicate information pertaining to conflicts, disagreements, and power struggles.

Effective communication requires that the sender translate the message into a form that ________.

What is persuasive communication and how is it used?

________ are most common when there is pooled task interdependence.

During the middle school's open house, the teacher told her student's parents that she really liked their child. While saying this she had a very dirty look on her face. Through her ________, the teacher raised doubts as to whether she really liked the children.

The sharing of information is not enough for communication to take place.

What are the five factors that determine how persuasive a message will be?

________ is the medium with the highest level of information richness.

As interdependence between group members increases, the need for communication to coordinate their efforts to achieve group goals also increases.

An emotional appeal has no place in a persuasive message.

Organizations use company-wide intranets to efficiently communicate information to their members and give them easy access to information they need to do their jobs.

The relationships shown on an organization chart remain stable, even when conditions in the organization change.

The message is the information that the sender needs or wants to share with others.

Good feedback focuses on the sender's personality, attitudes, and capabilities.

The communication process is complete when both parties ________.

What is the definition of communication?

________ is the sharing of information between two or more individuals or groups to reach a common understanding.

Which of the following statements BEST describes the communication of a company where all communication takes place via electronically-transmitted verbal communication?

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 14: Communicating Effectively in Organizations

Which of the following statements is FALSE?

The trust network provides paths of communication for delicate information pertaining to conflicts, disagreements, and power struggles.

Effective communication requires that the sender translate the message into a form that ________.

What is persuasive communication and how is it used?

________ are most common when there is pooled task interdependence.

During the middle school's open house, the teacher told her student's parents that she really liked their child. While saying this she had a very dirty look on her face. Through her ________, the teacher raised doubts as to whether she really liked the children.

The sharing of information is not enough for communication to take place.

What are the five factors that determine how persuasive a message will be?

________ is the medium with the highest level of information richness.

As interdependence between group members increases, the need for communication to coordinate their efforts to achieve group goals also increases.

An emotional appeal has no place in a persuasive message.

Organizations use company-wide intranets to efficiently communicate information to their members and give them easy access to information they need to do their jobs.

The relationships shown on an organization chart remain stable, even when conditions in the organization change.

The message is the information that the sender needs or wants to share with others.

Good feedback focuses on the sender's personality, attitudes, and capabilities.

The communication process is complete when both parties ________.

What is the definition of communication?

________ is the sharing of information between two or more individuals or groups to reach a common understanding.

Which of the following statements BEST describes the communication of a company where all communication takes place via electronically-transmitted verbal communication?

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters