Exam 14: Communicating Effectively in Organizations

Briefly discuss the importance of credibility as a characteristic of the sender in the model of persuasive communication.

Jill asked Jack to go to the store and pick up apples, milk, and bread. Jack was watching tv and did not look up at Jill when she spoke to him. He assured her that he heard her and would take care of her requests. When Jill left, Jack did not at all remember what Jill had said to him. Jill did not communicate with Jack due to _______.

________ pertains to the amount of information a given communication medium can carry and the extent to which that medium enables senders and receivers to reach a common understanding.

Research and development teams, top management teams, and emergency room personnel, all which require individuals to communicate with one another in non-set sequences, use chain networks.

According to Krackhardt and Hanson, which informal communication network is MOST LIKELY to be used to solve the problem of repairing a complicated machine?

The use of communication to provide knowledge is not important to experienced members of an organization.

The sharing of information as well as ________ must take place in order for communication to take place.

Which of the following factors is LEAST LIKELY to enhance a sender's credibility?

Effective communicators do whatever they can to make sure they receive feedback.

In a ________ network, members communicate with those who are similar to them on some dimension, such as expertise, interests, or location.

A devil's advocate is a person willing to stand up and question the plans of more powerful people they believe to be mistaken or wrong.

The term "verbal communication" does not encompass written messages.

When messages are complicated and need to be referenced later, a paper or electronic trail is a clear advantage.

________ is the sharing of information by means of words, either spoken or written.

Good communication serves all of the following functions in an organization EXCEPT ________.

Communication of moods and emotions helps organizational members understand each other; thus, they are better able to work together and achieve their goals.

In choosing a medium, one of the most significant trade-offs is between ________ and the amount of time it takes to communicate the message by using the medium.

Using the phrase "it's in the best interests of everyone in our department and vital to the future of our company" frames an argument with ________ appeal.

________ provides employees with the information they need to do their jobs effectively.

The owner of a tire company is in the process of choosing a spokesperson. She wants to choose someone that will have high credibility. Her BEST option for a spokesperson would be ________.