Exam 13: Managing Communication

Scenario - Amy Holmes One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. -Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?

Messages that appraise how well individuals and departments are doing their jobs are called

____________________ refers to the messages and information sent from top management down to subordinates.

By selecting rich channels managers can communicate nonroutine messages effectively.

Managers should develop and use formal communication channels in all directions.

A good listener is passive and laid back.

The receiver ____ the symbols to interpret the meaning of the message.

Asking questions and paraphrasing what is said are examples of poor listening skills.

List the five types of upward communication.

Louise,a top-level manager at INF Inc.,has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

What kinds of skills are fundamental necessities in every part of a manager's job?

Will explains to his boss that his computer has a virus,and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Horizontal communication is particularly important in teaching organizations,where teams of workers are continuously solving problems and searching for new ways of doing things.

Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly.

What are the key elements of communication?

Men tend to use more submissive gestures when communicating with women such as tilting their heads while talking,lowering their eyes,or putting their hands in their laps.

Acquisition and cultivation of personal relationships that cross departmental,hierarchical,and even organizational boundaries refers to personal networking.

What is downward communication and what are five topics generally included with downward communication?

When a group of workers have routine tasks to perform,a ____ communication structure allows more time for the task to be completed.

____________________ occurs when the receiver responds to the sender's communication with a return message.