Question 1

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Accepted Answer

A)  Formal communication 
B)  Horizontal communication 
C)  Downward communication 
D)  Upward communication 
E)  Diagonal communication 
A)  Formal communication 
B)  Horizontal communication 
C)  Downward communication 
D)  Upward communication 
E)  Diagonal communication

Question 2

Face-to-face discussion is the richest channel,in terms of channel richness.

Accepted Answer

A) True 
 B)False

Question 3

Formal ____________________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Accepted Answer

upward com

Question 4

Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.

Accepted Answer

Channel richness is the amount of inform

Question 5

Without feedback,communication is only a two-way process,sender to receiver and receiver to sender.

Accepted Answer

A) True 
 B)False

Question 6

____________________ messages are typically ambiguous,concern novel events,and impose great potential for misunderstanding.

Accepted Answer

The answer of ____________________ messages are typically ambiguous,concern novel events,and...

Question 7

In a(n)____________________ network,individuals can communicate freely with other team members.

Accepted Answer

The answer of In a(n)____________________ network,individuals can communicate freely with...

Question 8

The use of email continues to grow,with 21 percent growth in new users over one year from 2008 to 2009.

Accepted Answer

A) True 
 B)False

Question 9

The airing of grievances and complaints typically flows from top managers downward.

Accepted Answer

A) True 
 B)False

Question 10

According to the text,all of the following are ways managers can improve their writing skills EXCEPT:

Accepted Answer

A)  Write lengthy explanations 
B)  Respect the reader 
C)  Get a second opinion 
D)  Know your point and get to it 
E)  Write clearly rather than impressively 
A)  Write lengthy explanations 
B)  Respect the reader 
C)  Get a second opinion 
D)  Know your point and get to it 
E)  Write clearly rather than impressively

Question 11

____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behavior.

Accepted Answer

The answer of ____________________ can be defined as the process...

Question 12

To ____________________ a message is to select the symbols used to compose a message.

Accepted Answer

The answer of To ____________________ a message is to select...

Question 13

To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.

Accepted Answer

The answer of To translate the symbols used in a...

Question 14

Which of the following is the most familiar and obvious flow of formal communication?

Accepted Answer

A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication 
A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication

Question 15

When interviewing prospective employees,Samuel,a seasoned manager,often observes hand gestures,facial expressions,and use of space to gauge individuals' personalities. These are all examples of:

Accepted Answer

A)  Listening 
B)  Nonverbal communication 
C)  Empathizing 
D)  Direct communication 
E)  Nuance communication 
A)  Listening 
B)  Nonverbal communication 
C)  Empathizing 
D)  Direct communication 
E)  Nuance communication

Question 16

Team communication is a form of downward communication.

Accepted Answer

A) True 
 B)False

Question 17

The major problem with downward communication is drop off,the distortion or loss of message content.

Accepted Answer

A) True 
 B)False

Question 18

Highly successful salespeople spend ____ of a sales call letting the customer talk.

Accepted Answer

A)  15-20 percent 
B)  40-50 percent 
C)  60-70 percent 
D)  all 
E)  none 
A)  15-20 percent 
B)  40-50 percent 
C)  60-70 percent 
D)  all 
E)  none

Question 19

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 20

Briefly describe the communication process.

Accepted Answer

The communication process begins with th

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Face-to-face discussion is the richest channel,in terms of channel richness.

Formal ____________________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.

Without feedback,communication is only a two-way process,sender to receiver and receiver to sender.

____________________ messages are typically ambiguous,concern novel events,and impose great potential for misunderstanding.

In a(n)____________________ network,individuals can communicate freely with other team members.

The use of email continues to grow,with 21 percent growth in new users over one year from 2008 to 2009.

The airing of grievances and complaints typically flows from top managers downward.

According to the text,all of the following are ways managers can improve their writing skills EXCEPT:

____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behavior.

To ____________________ a message is to select the symbols used to compose a message.

To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.

Which of the following is the most familiar and obvious flow of formal communication?

When interviewing prospective employees,Samuel,a seasoned manager,often observes hand gestures,facial expressions,and use of space to gauge individuals' personalities. These are all examples of:

Team communication is a form of downward communication.

The major problem with downward communication is drop off,the distortion or loss of message content.

Highly successful salespeople spend ____ of a sales call letting the customer talk.

The choice of a communication channel can convey a symbolic meaning to the receiver.

Briefly describe the communication process.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters

Exam 13: Managing Communication

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Face-to-face discussion is the richest channel,in terms of channel richness.

Formal ____________________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.

Without feedback,communication is only a two-way process,sender to receiver and receiver to sender.

____________________ messages are typically ambiguous,concern novel events,and impose great potential for misunderstanding.

In a(n)____________________ network,individuals can communicate freely with other team members.

The use of email continues to grow,with 21 percent growth in new users over one year from 2008 to 2009.

The airing of grievances and complaints typically flows from top managers downward.

According to the text,all of the following are ways managers can improve their writing skills EXCEPT:

____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behavior.

To ____________________ a message is to select the symbols used to compose a message.

To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.

Which of the following is the most familiar and obvious flow of formal communication?

When interviewing prospective employees,Samuel,a seasoned manager,often observes hand gestures,facial expressions,and use of space to gauge individuals' personalities. These are all examples of:

Team communication is a form of downward communication.

The major problem with downward communication is drop off,the distortion or loss of message content.

Highly successful salespeople spend ____ of a sales call letting the customer talk.

The choice of a communication channel can convey a symbolic meaning to the receiver.

Briefly describe the communication process.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters