Question 1

To be effective communicators,managers should:

Accepted Answer

A)  Focus primarily on enhancing downward communication in the organization 
B)  Enhance lateral communication opportunities by encouraging teams 
C)  Limit use of communication technology 
D)  Strictly push for face-to-face communication 
E)  Encourage the use of multiple channels of communication 
A)  Focus primarily on enhancing downward communication in the organization 
B)  Enhance lateral communication opportunities by encouraging teams 
C)  Limit use of communication technology 
D)  Strictly push for face-to-face communication 
E)  Encourage the use of multiple channels of communication

Question 2

In a low-context culture such as the United States,disagreeing with a superior is considered disrespectful and even disloyal.

Accepted Answer

A) True 
 B)False

Question 3

One of the most important things that a manager can do for the organization,according to the text,is to

Accepted Answer

A)  talk to the employees. 
B)  create a climate of trust and openness. 
C)  listen to the employees. 
D)  ensure that production remains high. 
E)  none of these. 
A)  talk to the employees. 
B)  create a climate of trust and openness. 
C)  listen to the employees. 
D)  ensure that production remains high. 
E)  none of these.

Question 4

Messages that are designed to share information among teams and departments that can help the organization change,grow,or improve are called change initiatives and improvements.

Accepted Answer

A) True 
 B)False

Question 5

Which of these is the richest medium for communication?

Accepted Answer

A)  Telephone conversations 
B)  Face-to-face contact 
C)  Electronic media 
D)  Written media 
E)  Voice mail 
A)  Telephone conversations 
B)  Face-to-face contact 
C)  Electronic media 
D)  Written media 
E)  Voice mail

Question 6

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

Accepted Answer

A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message 
A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message

Question 7

____ is(are)typically ambiguous,concern novel events,and impose great potential for misunderstanding.

Accepted Answer

A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications 
A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications

Question 8

Routine messages tend to be simple and straightforward,such as conveying data or statistics.

Accepted Answer

A) True 
 B)False

Question 9

Jay,a divisional vice president of a consumer goods manufacturer,gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Accepted Answer

A)  Virtual communication 
B)  Grapevine communication 
C)  Lateral communication 
D)  Downward communication 
E)  Upward communication 
A)  Virtual communication 
B)  Grapevine communication 
C)  Lateral communication 
D)  Downward communication 
E)  Upward communication

Question 10

Verbal communication refers to the pitch,tone,and timbre of one's voice,whereas vocal communication refers to the actual spoken words.

Accepted Answer

A) True 
 B)False

Question 11

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review,Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail,Mike is engaging in which component of the communication process?

Accepted Answer

A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message 
A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message

Question 12

____ is necessary for communication to be considered two-way.

Accepted Answer

A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit 
A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit

Question 13

For complex problems,a ____ network is most effective for swift,accurate problem resolution.

Accepted Answer

A)  linear 
B)  centralized 
C)  decentralized 
D)  all of these 
E)  linear and centralized 
A)  linear 
B)  centralized 
C)  decentralized 
D)  all of these 
E)  linear and centralized

Question 14

The ____________________ is the tangible formulation of the idea that is sent to the receiver.

Accepted Answer

The answer of The ____________________ is the tangible formulation of...

Question 15

Characteristics of a good listener are someone who

Accepted Answer

A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue. 
A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue.

Question 16

Which of the following is(are)part of keys to effective listening?

Accepted Answer

A)  Listen for facts 
B)  Listen for ideas 
C)  Be passive, laid back 
D)  Have preconceptions 
E)  All of these 
A)  Listen for facts 
B)  Listen for ideas 
C)  Be passive, laid back 
D)  Have preconceptions 
E)  All of these

Question 17

The amount of information that can be transmitted during a communication episode is known as ____________________.

Accepted Answer

The answer of The amount of information that can be...

Question 18

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Accepted Answer

A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination 
A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination

Question 19

____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Accepted Answer

A)  Decentralized network 
B)  Centralized network 
C)  Linear network 
D)  Circular network 
E)  Gossip structure 
A)  Decentralized network 
B)  Centralized network 
C)  Linear network 
D)  Circular network 
E)  Gossip structure

Question 20

Communication permeates every management function.

Accepted Answer

A) True 
 B)False

To be effective communicators,managers should:

In a low-context culture such as the United States,disagreeing with a superior is considered disrespectful and even disloyal.

One of the most important things that a manager can do for the organization,according to the text,is to

Messages that are designed to share information among teams and departments that can help the organization change,grow,or improve are called change initiatives and improvements.

Which of these is the richest medium for communication?

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

____ is(are)typically ambiguous,concern novel events,and impose great potential for misunderstanding.

Routine messages tend to be simple and straightforward,such as conveying data or statistics.

Jay,a divisional vice president of a consumer goods manufacturer,gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Verbal communication refers to the pitch,tone,and timbre of one's voice,whereas vocal communication refers to the actual spoken words.

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review,Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail,Mike is engaging in which component of the communication process?

____ is necessary for communication to be considered two-way.

For complex problems,a ____ network is most effective for swift,accurate problem resolution.

The ____________________ is the tangible formulation of the idea that is sent to the receiver.

Characteristics of a good listener are someone who

Which of the following is(are)part of keys to effective listening?

The amount of information that can be transmitted during a communication episode is known as ____________________.

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Communication permeates every management function.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters

Exam 13: Managing Communication

To be effective communicators,managers should:

In a low-context culture such as the United States,disagreeing with a superior is considered disrespectful and even disloyal.

One of the most important things that a manager can do for the organization,according to the text,is to

Messages that are designed to share information among teams and departments that can help the organization change,grow,or improve are called change initiatives and improvements.

Which of these is the richest medium for communication?

Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of composing an email involves which stage of the communication process?

____ is(are)typically ambiguous,concern novel events,and impose great potential for misunderstanding.

Routine messages tend to be simple and straightforward,such as conveying data or statistics.

Jay,a divisional vice president of a consumer goods manufacturer,gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Verbal communication refers to the pitch,tone,and timbre of one's voice,whereas vocal communication refers to the actual spoken words.

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review,Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail,Mike is engaging in which component of the communication process?

____ is necessary for communication to be considered two-way.

For complex problems,a ____ network is most effective for swift,accurate problem resolution.

The ____________________ is the tangible formulation of the idea that is sent to the receiver.

Characteristics of a good listener are someone who

Which of the following is(are)part of keys to effective listening?

The amount of information that can be transmitted during a communication episode is known as ____________________.

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Communication permeates every management function.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters