Exam 13: Managing Communication

When facing a crisis,prompt and thoughtful communications counter confusion and replace it with confidence in the organization's leaders.

To inspire employees to achieve goals in today's difficult economic environment,some male managers are shifting to a more female-oriented communication style.

Ron,a new associate at Barkley and Sons,is working to cultivate personal relationships with individuals outside of his department,in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

When an electronic mail system is installed as part of the communication system,what element of the communication process is changed?

____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Performance reports and suggestions for improvement are two types of upward communication.

An informal,person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.

The ____________________ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organization.

Which of the following,in the communication process,has the responsibility to decode the symbols and interpret the meaning of the message?

Describe the three categories of horizontal communication.

A centralized network is one in which

____ is the acquisition and cultivation of personal relationships that cross departmental,hierarchical,and even organizational boundaries.

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

Forms of nonverbal communication include blushing,perspiring,glancing,crying,and laughing.

Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called ____________________.

According to SPOTLIGHT ON SKILLS in Chapter 13,some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision,critical strategic themes,and values that help achieve important goals.

Describe the difference between centralized networks and decentralized networks.

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.