Question 1

A poor listener listens to central themes.

Accepted Answer

A) True 
 B)False

Question 2

An example of upward communication is performance feedback.

Accepted Answer

A) True 
 B)False

Question 3

For most women,talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

Accepted Answer

A) True 
 B)False

Question 4

The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Accepted Answer

A)  leadership trepidation 
B)  public consternation 
C)  anticipation nervousness 
D)  communication medium 
E)  communication apprehension 
A)  leadership trepidation 
B)  public consternation 
C)  anticipation nervousness 
D)  communication medium 
E)  communication apprehension

Question 5

Communication can break down if sender and receiver do not encode or decode language in the same way.

Accepted Answer

A) True 
 B)False

Question 6

Grapevine is a type of personal channel used in many organizations.

Accepted Answer

A) True 
 B)False

Question 7

The capacity of an information channel is influenced by all of these EXCEPT

Accepted Answer

A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback. 
A)  the ability to establish a personal focus. 
B)  the ability to handle multiple cues simultaneously. 
C)  the ability to facilitate rapid, two-way feedback. 
D)  the ability to minimize costs. 
E)  both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback.

Question 8

____ does not focus on a single receiver,uses limited information cues,and does not permit feedback.

Accepted Answer

A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face to face contact 
E)  A personal memo 
A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face to face contact 
E)  A personal memo

Question 9

Keys to effective listening include all of the following EXCEPT

Accepted Answer

A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening. 
A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening.

Question 10

____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

Accepted Answer

The answer of ____________________ is electronic communication that allows users...

Question 11

Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy believes that successful managers solicit and respond to upward communication.Information that can be expected with upward communication includes all of the following EXCEPT which one?

Accepted Answer

A)  Procedures and practices 
B)  Suggestions for improvement 
C)  Financial and accounting information 
D)  Performance reports 
E)  All of these are included 
A)  Procedures and practices 
B)  Suggestions for improvement 
C)  Financial and accounting information 
D)  Performance reports 
E)  All of these are included

Question 12

The process of encoding,the selection of a channel,the presence of noise,and the development of feedback are four of the factors involved in the communication process.

Accepted Answer

A) True 
 B)False

Question 13

Procedures and practices are downward communication topics that define the organization's rules,regulations,benefits,and structural arrangements.

Accepted Answer

A) True 
 B)False

Question 14

To prevent panic during a time of crisis,managers should hide the truth from employees and stakeholders.

Accepted Answer

A) True 
 B)False

Question 15

Impersonal written media,including fliers and bulletins,are the lowest in channel richness.

Accepted Answer

A) True 
 B)False

Question 16

Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication,Amy suggests to select the richest channel possible.Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?

Accepted Answer

A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness 
A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness

Question 17

The grapevine is an important means of communication that exists in companies.Most of the information passed through the grapevine is

Accepted Answer

A)  personal information. 
B)  vicious gossip. 
C)  business-related. 
D)  destructive because it is not accurate. 
E)  none of these. 
A)  personal information. 
B)  vicious gossip. 
C)  business-related. 
D)  destructive because it is not accurate. 
E)  none of these.

Question 18

When building a personal communication network,it is important to build it before you need it.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following comprises the lowest channel richness?

Accepted Answer

A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos 
A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos

Question 20

Managers' communication is _______-directed,in that it directs everyone's attention toward the vision,values,and desired goals of the team or organization and influences people to act in a way to achieve the goals.

Accepted Answer

A)  image 
B)  idea 
C)  purpose 
D)  communication 
E)  need 
A)  image 
B)  idea 
C)  purpose 
D)  communication 
E)  need

A poor listener listens to central themes.

An example of upward communication is performance feedback.

For most women,talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Communication can break down if sender and receiver do not encode or decode language in the same way.

Grapevine is a type of personal channel used in many organizations.

The capacity of an information channel is influenced by all of these EXCEPT

____ does not focus on a single receiver,uses limited information cues,and does not permit feedback.

Keys to effective listening include all of the following EXCEPT

____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

The process of encoding,the selection of a channel,the presence of noise,and the development of feedback are four of the factors involved in the communication process.

Procedures and practices are downward communication topics that define the organization's rules,regulations,benefits,and structural arrangements.

To prevent panic during a time of crisis,managers should hide the truth from employees and stakeholders.

Impersonal written media,including fliers and bulletins,are the lowest in channel richness.

The grapevine is an important means of communication that exists in companies.Most of the information passed through the grapevine is

When building a personal communication network,it is important to build it before you need it.

Which of the following comprises the lowest channel richness?

Managers' communication is _______-directed,in that it directs everyone's attention toward the vision,values,and desired goals of the team or organization and influences people to act in a way to achieve the goals.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters

Exam 13: Managing Communication

A poor listener listens to central themes.

An example of upward communication is performance feedback.

For most women,talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Communication can break down if sender and receiver do not encode or decode language in the same way.

Grapevine is a type of personal channel used in many organizations.

The capacity of an information channel is influenced by all of these EXCEPT

____ does not focus on a single receiver,uses limited information cues,and does not permit feedback.

Keys to effective listening include all of the following EXCEPT

____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

The process of encoding,the selection of a channel,the presence of noise,and the development of feedback are four of the factors involved in the communication process.

Procedures and practices are downward communication topics that define the organization's rules,regulations,benefits,and structural arrangements.

To prevent panic during a time of crisis,managers should hide the truth from employees and stakeholders.

Impersonal written media,including fliers and bulletins,are the lowest in channel richness.

The grapevine is an important means of communication that exists in companies.Most of the information passed through the grapevine is

When building a personal communication network,it is important to build it before you need it.

Which of the following comprises the lowest channel richness?

Managers' communication is _______-directed,in that it directs everyone's attention toward the vision,values,and desired goals of the team or organization and influences people to act in a way to achieve the goals.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters