Question 1

Which of the following links employees in all directions,ranging from the president through middle management,support staff,and line employees?

Accepted Answer

A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication 
A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication

Question 2

The process by which information is exchanged and understood by two or more people is the definition of communication.

Accepted Answer

A) True 
 B)False

Question 3

Silvia,a seasoned assembly line worker at an automobile manufacturer,wants to demonstrate to Allison,a new trainee,how her job relates to other organizational activities. This encompasses which downward communication topic?

Accepted Answer

A)  Goals 
B)  Practices 
C)  Performance feedback 
D)  Indoctrination 
E)  Job instructions 
A)  Goals 
B)  Practices 
C)  Performance feedback 
D)  Indoctrination 
E)  Job instructions

Question 4

Messages that take place among members of the same department and concern task accomplishments are called ____________________.

Accepted Answer

intradepar

Question 5

____________________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

The answer of ____________________ communication is the lateral or diagonal...

Question 6

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

A) True 
 B)False

Question 7

Methods for managing communication include personal networks,nonverbal communication,and multiple channels.

Accepted Answer

A) True 
 B)False

Question 8

____ and ____ are potential sources for communication errors,because knowledge,attitudes,and background act as filters.

Accepted Answer

A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise 
A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise

Question 9

The skills of ____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Accepted Answer

A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling 
A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling

Question 10

Many organizations use suggestion boxes,open door policies,and surveys to facilitate

Accepted Answer

A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication. 
A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication.

Question 11

____ are examples of channels which managers might choose to use when communicating with employees.

Accepted Answer

A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these 
A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these

Question 12

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Accepted Answer

A) True 
 B)False

Question 13

Upward communication is usually used to communicate information about all of the following EXCEPT

Accepted Answer

A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes. 
A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes.

Question 14

Research has found that communication channels differ in their capacity to convey information.

Accepted Answer

A) True 
 B)False

Question 15

Team members,in decentralized networks,must communicate through one individual to solve problems or make decisions.

Accepted Answer

A) True 
 B)False

Question 16

Downward communication is usually used to communicate information about all of the following EXCEPT

Accepted Answer

A)  indoctrination. 
B)  procedures. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals. 
A)  indoctrination. 
B)  procedures. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals.

Question 17

Which of these is used for solving intradepartmental problems,interdepartmental coordination,and change initiatives and improvements?

Accepted Answer

A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication 
A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication

Question 18

____________________ refers to messages sent through human actions and behaviors rather than through words.

Accepted Answer

Nonverbal

Question 19

____________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

Formal com

Question 20

Messages that are designed to share information among teams and departments that can help the organization change,grow,and improve are called ____________________.

Accepted Answer

change ini

Which of the following links employees in all directions,ranging from the president through middle management,support staff,and line employees?

The process by which information is exchanged and understood by two or more people is the definition of communication.

Silvia,a seasoned assembly line worker at an automobile manufacturer,wants to demonstrate to Allison,a new trainee,how her job relates to other organizational activities. This encompasses which downward communication topic?

Messages that take place among members of the same department and concern task accomplishments are called ____________________.

____________________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Methods for managing communication include personal networks,nonverbal communication,and multiple channels.

and are potential sources for communication errors,because knowledge,attitudes,and background act as filters.

The skills of ____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Many organizations use suggestion boxes,open door policies,and surveys to facilitate

____ are examples of channels which managers might choose to use when communicating with employees.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Upward communication is usually used to communicate information about all of the following EXCEPT

Research has found that communication channels differ in their capacity to convey information.

Team members,in decentralized networks,must communicate through one individual to solve problems or make decisions.

Downward communication is usually used to communicate information about all of the following EXCEPT

Which of these is used for solving intradepartmental problems,interdepartmental coordination,and change initiatives and improvements?

____________________ refers to messages sent through human actions and behaviors rather than through words.

____________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Messages that are designed to share information among teams and departments that can help the organization change,grow,and improve are called ____________________.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters

Exam 13: Managing Communication

Which of the following links employees in all directions,ranging from the president through middle management,support staff,and line employees?

The process by which information is exchanged and understood by two or more people is the definition of communication.

Silvia,a seasoned assembly line worker at an automobile manufacturer,wants to demonstrate to Allison,a new trainee,how her job relates to other organizational activities. This encompasses which downward communication topic?

Messages that take place among members of the same department and concern task accomplishments are called ____________________.

____________________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Methods for managing communication include personal networks,nonverbal communication,and multiple channels.

____ and ____ are potential sources for communication errors,because knowledge,attitudes,and background act as filters.

The skills of ____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Many organizations use suggestion boxes,open door policies,and surveys to facilitate

____ are examples of channels which managers might choose to use when communicating with employees.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Upward communication is usually used to communicate information about all of the following EXCEPT

Research has found that communication channels differ in their capacity to convey information.

Team members,in decentralized networks,must communicate through one individual to solve problems or make decisions.

Downward communication is usually used to communicate information about all of the following EXCEPT

Which of these is used for solving intradepartmental problems,interdepartmental coordination,and change initiatives and improvements?

____________________ refers to messages sent through human actions and behaviors rather than through words.

____________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Messages that are designed to share information among teams and departments that can help the organization change,grow,and improve are called ____________________.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters

and are potential sources for communication errors,because knowledge,attitudes,and background act as filters.