Exam 6: Basic Elements of Planning and Decision Making

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Strategic plans have a shorter-term focus than either operational or tactical plans.

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The broad plans developed by top managers to guide the general direction of the organization are called ____________________ plans.

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Managers may have to make a(n) ____ plan in anticipation of changes in technology, the economy, the competition, and the labor market.

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Rules and regulations eliminate some decision making.

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Describe the formal goal setting process.

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All organizations engage in planning activities, and most organizations plan in exactly the same fashion.

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When a new diversity initiative was implemented by the human resources department, many managers were confused about the goals, so they continued with the original system. This is an example of

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Goals are set by

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The responsibility for establishing corporate mission and strategy lies with the

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American auto makers have three to five years to improve fuel efficiency to new government standards. The auto makers need a(n) ____________________ plan.

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A single-use plan for a large set of activities is called a

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After Greece accumulated massive debt and voters rejected the bailout terms demanded by Greek creditors, uncertainty for the European Union and the Euro increased.   Investors and strategists developed ____ plans for a possible Greek exit from the EU.

(Multiple Choice)
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A(n) ____ for Choice Waste Management could be to include a flyer in each bill that explains the Do's and Don'ts of Recycling and to put the information on the web page where customers pay online. It would develop naturally out of a tactical goal seeking "to develop a recycling campaign for rural communities of less than 1,000 customers."

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The human resource administrator was following a policy when he offered a candidate a job and started the negotiation process.

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The text identifies three dimensions along which goals can be classified. Briefly describe each dimension and give examples.

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Goals set for broad general issues are called

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Which of the following organizations would face the most difficulty in developing long-range plans?

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When there are inconsistencies among various organizational goals, managers should seek to optimize the overall goal set.

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Special Exercises
The Transportation Safety Administration was created shortly after the terrorist attack on 9/11/2001. The TSA strives to make travel safe. Air travel security has evolved as terrorists have attempted a variety of attacks.
Match the following statements about what happened with the term that best identifies the action. You may use a response once, more than once, or not at all.
TSA wants passenger security screening lines to take less than twenty minutes.
Tactical goal
The TSA wants to improve safety at O'Hare airport in Chicago.
Strategic goal
Some pilots are armed.
Tactical plan
Correct Answer:
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Premises:
Responses:
TSA wants passenger security screening lines to take less than twenty minutes.
Tactical goal
The TSA wants to improve safety at O'Hare airport in Chicago.
Strategic goal
Some pilots are armed.
Tactical plan
Cockpit doors are now reinforced to prevent passengers from entering the cockpit.
Strategic plan
The TSA wants to improve air travel safety.
Operational goal
The TSA wants to improve employment screening for baggage handlers.
Operational plan
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When the public relations department develops a crisis reaction plan to deal with the media it is developing a reaction plan.

(True/False)
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