Exam 6: Basic Elements of Planning and Decision Making

Create a hierarchy of goals for a hypothetical company that includes at least one goal from each level described in the text. Your lower-level goals should contribute to attainment of higher-level goals.

The ____ of Choice Waste Management Ltd. is "to be the best international, integrated, leading waste management company -  working in the best competitive environment to deliver the best value and sustainable waste solutions to meet the world's needs."

____________________ and ____________________ are two common types of single-use plans.

Which of the following statements BEST reflects the proper approach to goal setting?

Starbucks' middle managers are responsible for joint venture agreements with bookstores, hotels and airports work from a(n) ____ plan.

When Starbucks expands internationally it considers market size, local standard of living, business environment, income level and U.S. sentiment. This is considered in the ____ plan.

Qualcomm has a patent-licensing agreement with Texas Instruments allowing both manufacturers to share patents in cell phone production. This is an example of tactical planning.

Hurricane Irene was forecast to hit the Mid-Atlantic/Northeast about a week before it arrived. The plan to evacuate the Outer Banks of North Carolina was a(n) ____ plan.

Deciding on the best plan for achieving particular ____________________ reflects a decision to adopt one course of action as opposed to others.

Which of the following directly follows from the organization's mission?

A(n) ____ for Choice Waste Management could be "to develop a recycling campaign for rural communities of less than 1000 customers." It would develop naturally out of a strategic goal seeking "to increase recycling by 10% everywhere."

____ plans are the broad plans developed by top managers and the board of directors to guide the general direction of the organization.

The 5.8 magnitude earthquake centered in Virginia surprised people along the East coast. The plans to evacuate buildings in DC were ____, used for multiple purposes.

The mission statement should include all EXCEPT which of the following?

A Bride-to-be develops a____________________ when planning the wedding.

Black Entertainment Television's target audience is 18- to 34-year-old males, because advertisers spend more money on younger consumers. High ratings with that viewership is a(n) ____.

The steps to be followed in case of a fire can be found on the back of any hotel door. These instructions are an example of rules and regulations.

Engelhard has just learned of a hostile takeover attempt from BASF. Engelhard needs to develop a(n) ____ plan to thwart this attempted acquisition.

Imagine you are the manager of a customer service call center with 8 workers.  You want to improve customer satisfaction as measured by the surveys at the end of phone calls.  What are the guidelines you can use to overcome barriers to effective goal setting?

Dorothy Thompson heads the research and development laboratory at a small chemical company. Because she is not a chemist, she feels uneasy setting goals for the research chemists, so she asks them to set their own goals. Thompson's area suffers from which of the following barriers to goal setting and planning?