Question 1

Conflict between groups leads to decreased competition.

Accepted Answer

A) True 
 B)False

Question 2

In the context of conflict management techniques, integrative negotiation is a competitive, or win-lose, approach to negotiations.

Accepted Answer

A) True 
 B)False

Question 3

Differentiate between intergroup conflicts and intragroup conflicts.

Accepted Answer

Answers will vary. When conflict occurs

Question 4

When negotiators begin to act based on emotions rather than on cognitions, they are less likely to resolve a conflict.

Accepted Answer

A) True 
 B)False

Question 5

Developing trust within a group can prevent the misattribution of task conflict as being personal conflict.

Accepted Answer

A) True 
 B)False

Question 6

Jake, a store keeper at Triscent Hypermarket, is accused of stealing food products from the store. When confronted by his manager, Jake justifies his act by claiming that his monthly pay is not sufficient to support his family of five members. In this scenario, the defense mechanism used by Jake is _____.

Accepted Answer

A) rationalization 
B) fantasy 
C) conversion 
D) flight 
A) rationalization 
B) fantasy 
C) conversion 
D) flight

Question 7

Explain withdrawal mechanisms to manage interpersonal conflicts.

Accepted Answer

Answers will vary. Withdrawal mechanisms

Question 8

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.

Accepted Answer

A) cultural differences 
B) goal differences 
C) authority relationships 
D) jurisdictional ambiguities 
A) cultural differences 
B) goal differences 
C) authority relationships 
D) jurisdictional ambiguities

Question 9

In the context of conflict management techniques, _____ is doing nothing in hopes that the conflict will disappear.

Accepted Answer

A) distributive bargaining 
B) secrecy 
C) nonaction 
D) administrative orbiting 
A) distributive bargaining 
B) secrecy 
C) nonaction 
D) administrative orbiting

Question 10

Which of the following statements is true of defining moments?

Accepted Answer

A) They help people crystallize their values and serve as opportunities for personal growth. 
B) They reduce the potential for conflict within a role or between roles. 
C) They create healthy, constructive disagreements between two or more people. 
D) They help directing anger toward someone who is not the source of a conflict. 
A) They help people crystallize their values and serve as opportunities for personal growth. 
B) They reduce the potential for conflict within a role or between roles. 
C) They create healthy, constructive disagreements between two or more people. 
D) They help directing anger toward someone who is not the source of a conflict.

Question 11

Mention the different conflict management techniques that are ineffective.

Accepted Answer

Answers will vary. There are many specif

Question 12

Which of the following is a positive consequence of conflict in an organization?

Accepted Answer

A) It provides a healthy distraction from work. 
B) It eliminates hostility and aggressive behavior. 
C) It leads to decentralization of organizational structure. 
D) It leads to the generation of new ideas. 
A) It provides a healthy distraction from work. 
B) It eliminates hostility and aggressive behavior. 
C) It leads to decentralization of organizational structure. 
D) It leads to the generation of new ideas.

Question 13

_____ arises when a person receives conflicting messages from role senders about how to perform a certain role.

Accepted Answer

A) Person-role conflict 
B) Intrarole conflict 
C) Interrole conflict 
D) interpersonal conflict 
A) Person-role conflict 
B) Intrarole conflict 
C) Interrole conflict 
D) interpersonal conflict

Question 14

The competing style of conflict management should be used:

Accepted Answer

A) when quick, decisive action is vital. 
B) to merge insights from people with different perspectives. 
C) to achieve temporary solutions to complex issues. 
D) when an issue is trivial. 
A) when quick, decisive action is vital. 
B) to merge insights from people with different perspectives. 
C) to achieve temporary solutions to complex issues. 
D) when an issue is trivial.

Question 15

In the context of managing intrapersonal conflicts, political skills can:

Accepted Answer

A) help people crystallize their values and serve as opportunities for personal growth. 
B) help understand power networks in organizations. 
C) help resolve conflicts by enabling an individual to direct anger toward someone who is not the source of a conflict. 
D) help buffer the negative effects of stress that stem from role conflicts. 
A) help people crystallize their values and serve as opportunities for personal growth. 
B) help understand power networks in organizations. 
C) help resolve conflicts by enabling an individual to direct anger toward someone who is not the source of a conflict. 
D) help buffer the negative effects of stress that stem from role conflicts.

Question 16

_____ is a compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons for it.

Accepted Answer

A) Withdrawal 
B) Rationalization 
C) Compensation 
D) Identification 
A) Withdrawal 
B) Rationalization 
C) Compensation 
D) Identification

Question 17

Work-home conflict is an example of _____.

Accepted Answer

A) interrole conflict 
B) intrarole conflict 
C) person-role conflict 
D) functional conflict 
A) interrole conflict 
B) intrarole conflict 
C) person-role conflict 
D) functional conflict

Question 18

In organizations, the key to conflict management is:

Accepted Answer

A) to resolve dysfunctional conflict. 
B) to discourage functional conflict. 
C) to enhance creativity of the workforce. 
D) to divert energy from work. 
A) to resolve dysfunctional conflict. 
B) to discourage functional conflict. 
C) to enhance creativity of the workforce. 
D) to divert energy from work.

Question 19

Aaron, a student of Kellearn Elementary School, falls sick during school hours. Aaron's father, Martin, is immediately called to take Aaron home. Martin has an important meeting to attend at work and there is no one else available to take Aaron home. In this scenario, Martin most likely experiences _____.

Accepted Answer

A) interrole conflict 
B) intrarole conflict 
C) person-role conflict 
D) interpersonal conflict 
A) interrole conflict 
B) intrarole conflict 
C) person-role conflict 
D) interpersonal conflict

Question 20

Managers should work to stimulate functional conflict when they suspect their group is suffering from groupthink.

Accepted Answer

A) True 
 B)False

Conflict between groups leads to decreased competition.

In the context of conflict management techniques, integrative negotiation is a competitive, or win-lose, approach to negotiations.

Differentiate between intergroup conflicts and intragroup conflicts.

When negotiators begin to act based on emotions rather than on cognitions, they are less likely to resolve a conflict.

Developing trust within a group can prevent the misattribution of task conflict as being personal conflict.

Explain withdrawal mechanisms to manage interpersonal conflicts.

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.

In the context of conflict management techniques, _____ is doing nothing in hopes that the conflict will disappear.

Which of the following statements is true of defining moments?

Mention the different conflict management techniques that are ineffective.

Which of the following is a positive consequence of conflict in an organization?

_____ arises when a person receives conflicting messages from role senders about how to perform a certain role.

The competing style of conflict management should be used:

In the context of managing intrapersonal conflicts, political skills can:

_____ is a compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons for it.

Work-home conflict is an example of _____.

In organizations, the key to conflict management is:

Managers should work to stimulate functional conflict when they suspect their group is suffering from groupthink.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

Conflict between groups leads to decreased competition.

In the context of conflict management techniques, integrative negotiation is a competitive, or win-lose, approach to negotiations.

Differentiate between intergroup conflicts and intragroup conflicts.

When negotiators begin to act based on emotions rather than on cognitions, they are less likely to resolve a conflict.

Developing trust within a group can prevent the misattribution of task conflict as being personal conflict.

Explain withdrawal mechanisms to manage interpersonal conflicts.

As organizations move toward the team approach and empowerment, there should be less potential for conflict from _____.

In the context of conflict management techniques, _____ is doing nothing in hopes that the conflict will disappear.

Which of the following statements is true of defining moments?

Mention the different conflict management techniques that are ineffective.

Which of the following is a positive consequence of conflict in an organization?

_____ arises when a person receives conflicting messages from role senders about how to perform a certain role.

The competing style of conflict management should be used:

In the context of managing intrapersonal conflicts, political skills can:

_____ is a compromise mechanism characterized by trying to justify one's behavior by constructing bogus reasons for it.

Work-home conflict is an example of _____.

In organizations, the key to conflict management is:

Managers should work to stimulate functional conflict when they suspect their group is suffering from groupthink.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters