Question 1

Personal factors of conflict in an organization arise from:

Accepted Answer

A) increase in highly specialized goals. 
B) differences in individuals' values and ethics. 
C) differences in goals among work groups. 
D) the hierarchy structure of the organization. 
A) increase in highly specialized goals. 
B) differences in individuals' values and ethics. 
C) differences in goals among work groups. 
D) the hierarchy structure of the organization.

Question 2

In the context of power networks, conflict in high versus low power network can be managed by:

Accepted Answer

A) activating central authority. 
B) implementing a coaching and counseling style of leadership. 
C) improving coordination between different project teams. 
D) providing autonomy in decision making to low-level employees. 
A) activating central authority. 
B) implementing a coaching and counseling style of leadership. 
C) improving coordination between different project teams. 
D) providing autonomy in decision making to low-level employees.

Question 3

In the context of ineffective techniques for dealing with conflict, _____ is attempting to hide a conflict or an issue that has the potential to create conflict.

Accepted Answer

A) flight 
B) secrecy 
C) nonaction 
D) fantasy 
A) flight 
B) secrecy 
C) nonaction 
D) fantasy

Question 4

Person-role conflict occurs when an individual in a particular role is expected to perform behaviors that clash with his or her _____.

Accepted Answer

A) personal values 
B) personal goals 
C) personal roles 
D) personal guidelines 
A) personal values 
B) personal goals 
C) personal roles 
D) personal guidelines

Question 5

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____.

Accepted Answer

A) negativism 
B) rationalization 
C) displacement 
D) withdrawal 
A) negativism 
B) rationalization 
C) displacement 
D) withdrawal

Question 6

Virtual teams are immune to intragroup conflicts.

Accepted Answer

A) True 
 B)False

Question 7

In the context of withdrawal mechanism, an employee taking a day off after a blowup with the boss is an example of conversion.

Accepted Answer

A) True 
 B)False

Question 8

_____ is a healthy, constructive disagreement between two or more people.

Accepted Answer

A) Functional conflict 
B) Dysfunctional conflict 
C) Role conflict 
D) Interpersonal conflict 
A) Functional conflict 
B) Dysfunctional conflict 
C) Role conflict 
D) Interpersonal conflict

Question 9

Actions that are effective in preventing or resolving intrapersonal conflict include:

Accepted Answer

A) identifying values of an organization, role analysis, and political skills. 
B) identification of the power networks in an organization. 
C) field analysis and personality inventory analysis. 
D) identification of functional and dysfunctional conflict. 
A) identifying values of an organization, role analysis, and political skills. 
B) identification of the power networks in an organization. 
C) field analysis and personality inventory analysis. 
D) identification of functional and dysfunctional conflict.

Question 10

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.

Accepted Answer

A) Dysfunctional conflict 
B) Functional conflict 
C) Role conflict 
D) Intrapersonal conflict 
A) Dysfunctional conflict 
B) Functional conflict 
C) Role conflict 
D) Intrapersonal conflict

Question 11

_____ is an aggressive mechanism in which an individual keeps up a dysfunctional behavior that obviously will not solve a conflict.

Accepted Answer

A) Fixation 
B) Displacement 
C) Compensation 
D) Identification 
A) Fixation 
B) Displacement 
C) Compensation 
D) Identification

Question 12

Emotional intelligence is referred to:

Accepted Answer

A) the ability to direct one's anger toward someone who is not the source of a conflict. 
B) the ability to reason and the right to determine one's own fate. 
C) the ability rely on the intellect rather than upon emotions or feelings. 
D) the ability to control one's emotions and perceive emotions in others. 
A) the ability to direct one's anger toward someone who is not the source of a conflict. 
B) the ability to reason and the right to determine one's own fate. 
C) the ability rely on the intellect rather than upon emotions or feelings. 
D) the ability to control one's emotions and perceive emotions in others.

Question 13

Which of the following best defines due process nonaction?

Accepted Answer

A) It is the delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on. 
B) It is an attempt to label or discredit an opponent. 
C) It is a procedure set up to address conflicts that is so costly, time-consuming, or personally risky that no one will use it. 
D) It is an attempt to hide a conflict or an issue that has the potential to create conflict. 
A) It is the delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on. 
B) It is an attempt to label or discredit an opponent. 
C) It is a procedure set up to address conflicts that is so costly, time-consuming, or personally risky that no one will use it. 
D) It is an attempt to hide a conflict or an issue that has the potential to create conflict.

Question 14

Teena, a teacher at Brooksfield High School, was denied her request for a sabbatical. As a result, Teena took out her frustration on her students and implemented severe punishment for students who failed to submit their assignments on time. In this scenario, identify the defense mechanism exhibited by Teena.

Accepted Answer

A) Fixation 
B) Displacement 
C) Compensation 
D) Identification 
A) Fixation 
B) Displacement 
C) Compensation 
D) Identification

Question 15

In the context of conflict management techniques, _____ is an attempt to label or discredit an opponent.

Accepted Answer

A) due process nonaction 
B) character assassination 
C) secrecy 
D) nonaction 
A) due process nonaction 
B) character assassination 
C) secrecy 
D) nonaction

Question 16

Which of the following is a structural factor of conflict in an organization?

Accepted Answer

A) Differences in employees' skills and abilities 
B) Differences in individual personalities 
C) Differences in goals among work groups 
D) Differences in perception among employees 
A) Differences in employees' skills and abilities 
B) Differences in individual personalities 
C) Differences in goals among work groups 
D) Differences in perception among employees

Question 17

In the context of conflict management techniques, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.

Accepted Answer

A) distributive bargaining 
B) superordinate goals 
C) integrative negotiation 
D) administrative orbiting 
A) distributive bargaining 
B) superordinate goals 
C) integrative negotiation 
D) administrative orbiting

Question 18

In the context of ineffective techniques for dealing with conflict, _____ is delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on.

Accepted Answer

A) administrative orbiting 
B) jurisdictional ambiguity 
C) due process nonaction 
D) character assassination 
A) administrative orbiting 
B) jurisdictional ambiguity 
C) due process nonaction 
D) character assassination

Question 19

To successfully resolve a conflict, superordinate goals should be achieved by an individual or by one group alone.

Accepted Answer

A) True 
 B)False

Question 20

In the context of conflict management, which of the following statements is true of negotiation?

Accepted Answer

A) It is a way of opening dialogue between groups that have difficulty communicating. 
B) It emphasizes an avoiding style of conflict management. 
C) It involves an open discussion of problem solutions. 
D) It is characterized by delaying action on a conflict by buying time. 
A) It is a way of opening dialogue between groups that have difficulty communicating. 
B) It emphasizes an avoiding style of conflict management. 
C) It involves an open discussion of problem solutions. 
D) It is characterized by delaying action on a conflict by buying time.

Personal factors of conflict in an organization arise from:

In the context of power networks, conflict in high versus low power network can be managed by:

In the context of ineffective techniques for dealing with conflict, _____ is attempting to hide a conflict or an issue that has the potential to create conflict.

Person-role conflict occurs when an individual in a particular role is expected to perform behaviors that clash with his or her _____.

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____.

Virtual teams are immune to intragroup conflicts.

In the context of withdrawal mechanism, an employee taking a day off after a blowup with the boss is an example of conversion.

_____ is a healthy, constructive disagreement between two or more people.

Actions that are effective in preventing or resolving intrapersonal conflict include:

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.

_____ is an aggressive mechanism in which an individual keeps up a dysfunctional behavior that obviously will not solve a conflict.

Emotional intelligence is referred to:

Which of the following best defines due process nonaction?

In the context of conflict management techniques, _____ is an attempt to label or discredit an opponent.

Which of the following is a structural factor of conflict in an organization?

In the context of conflict management techniques, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.

In the context of ineffective techniques for dealing with conflict, _____ is delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on.

To successfully resolve a conflict, superordinate goals should be achieved by an individual or by one group alone.

In the context of conflict management, which of the following statements is true of negotiation?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 13: Conflict and Negotiation

Personal factors of conflict in an organization arise from:

In the context of power networks, conflict in high versus low power network can be managed by:

In the context of ineffective techniques for dealing with conflict, _____ is attempting to hide a conflict or an issue that has the potential to create conflict.

Person-role conflict occurs when an individual in a particular role is expected to perform behaviors that clash with his or her _____.

A defense mechanism in which a person responds with pessimism to any attempt at solving a problem is known as _____.

Virtual teams are immune to intragroup conflicts.

In the context of withdrawal mechanism, an employee taking a day off after a blowup with the boss is an example of conversion.

_____ is a healthy, constructive disagreement between two or more people.

Actions that are effective in preventing or resolving intrapersonal conflict include:

_____ is a conflict evident for middle managers in which conflicting expectations are placed on the manager from bosses and employees.

_____ is an aggressive mechanism in which an individual keeps up a dysfunctional behavior that obviously will not solve a conflict.

Emotional intelligence is referred to:

Which of the following best defines due process nonaction?

In the context of conflict management techniques, _____ is an attempt to label or discredit an opponent.

Which of the following is a structural factor of conflict in an organization?

In the context of conflict management techniques, sometimes _____ causes negotiators to focus so much on their differences that they ignore their common ground.

In the context of ineffective techniques for dealing with conflict, _____ is delaying action on a conflict by buying time, usually by telling the individuals involved that the problem is being worked on.

To successfully resolve a conflict, superordinate goals should be achieved by an individual or by one group alone.

In the context of conflict management, which of the following statements is true of negotiation?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters