Exam 1: Careers in the Automotive Industry

For every auto dealership, there are ____________________ independent repair shops.

Which of the following jobs require(s)a good working knowledge of all automotive systems and all major components?

Ongoing technical training and support are available from ______.

To be successful, today's automotive technician must have ______.

The ____________________ is responsible for the operation of the entire service department at a large dealership or an independent shop.

Service advisors are being discussed. Technician A says the service advisor serves as the liaison between the customer and the technician. Technician B says most shops use computers to generate repair orders and estimates, therefore having good computer skills is essential for a service advisor. Who is correct?

What is the primary purpose of a job-shadowing program?

Electricity travels at the speed of sound.

What is a prorated warranty?