Exam 2: Workplace Skills

Who would NOT make a good reference?

All prior jobs should be listed on a résumé.

The same cover letter should be sent out to all potential employers.

Working in an automotive facility requires communication with ____________________, ____________________, and ____________________.

Name three things that an employment plan should contain.

Ideally, a résumé should be _____ pages long.

Symptom-based diagnostic charts focus on a definition of the problem and offer a list of possible causes of the problem.

Technician A says getting ready for an interview should include learning about the company. Technician B says getting ready for an interview should include making a list of questions that might be asked. Who is correct?

A pay system in which technicians are paid for their labor hours.

All of the following are considered soft skills EXCEPT:

Technician A says a former employer or manager is not a good reference to put on your resume. Technician B says only people who work in the automotive service industry should be used as references. Who is correct?

Explain the commission system for paying technicians.

An automobile is usually one of the largest expenses a customer has.

Even if you've never had a job, you may still have skills to offer an employer.

Technician A says a bad driving record can prevent you from getting a job. Technician B says once you are hired, your employer cannot legally fire you if you lose your drivers license. Who is correct?

Nonverbal communication includes body language and tone.

Which of the following are considered part of effective communications?

A résumé must be typewritten.

The meaning of words can be altered significantly by changing the ____________________ of your voice.

All the following are positive employee behaviors EXCEPT: