Exam 2: Workplace Skills

A social security number can be applied for on line.

Name five things that a résumé should include.

Critical thinking is being discussed. Technician A says it is a way to evaluate something with bias. Technician B says good critical thinkers begin the process of problem solving by observation. Who is correct?

All the following are considered technical skills EXCEPT:

____________________ is a pay system in which a technician is paid for the amount of work done based on the time an average technician needs to perform the job.

A(n)____________________ and ____________________ are your personal marketing tools.

A(n)____________________ is an honest appraisal of yourself and your career hopes.

Quitting a job is being discussed. Technician A says to send a letter of resignation in the mail. Technician B says give two weeks notice. Who is correct?

A reference can be anyone, including a family member.

The first step in a logical diagnostic approach is to ______.

What should you always send after an interview?

A cover letter should have _____ paragraph(s).

Diagnostic aids include ______.

What is the purpose of a personal skills inventory?

New rules and regulations, supervisors, fellow employees, vehicle systems, and vehicles are not considered potential sources of stress.

Cover letters should be addressed to ______.

Which of the following is NOT an employee responsibility?

A technician turns in 50 hours of work in a 40-hour workweek. He is being paid $20 per hour flat rate. How much is he actually making per hour?

All the following are employers' responsibilities EXCEPT:

When explaining a repair to a customer, you should always use precise and complex technical terms to impress the customer with your technical abilities.