Exam 8: Operations Management in Manufacturing and Service Industries

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Burger King's idea of having customers fill their own cups saved the company money because customers who fill their own soda cups use less ice, which is cheaper than soda.

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Developing a process for customizing sandwiches allowed Burger King to cut back one employee per day.

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_____ refers to the maximum number of goods that a facility can produce over a given period of time under normal working conditions.

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The difference between a make-to-order and make-to-stock strategy is that make-to-order strategy anticipates demand.

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Those estimating capacity needs for a service business follow an approach that is similar to that used by manufacturers when they estimate capacity.

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