Exam 8: Operations Management in Manufacturing and Service Industries

In order to draw up a(n) _____, managers need to know where materials are located and headed at every step in the production process.

A fixed-position layout is used to make large items that stay in one place while workers and equipment go to the product.

Burger King's point-of-sale device built into every Burger King cash register helps the company do all of the following :

Many companies guard against the possibility of running out of needed materials by using a material requirements planning (MRP) system.

Which of the following is not an innovation introduced by Burger King?

How does a PERT chart work? What is the "critical path" on a PERT diagram? Why is it important to monitor the activities on the critical path?

A _____ software system determines the steps needed to produce components and instructs the machines that do the work.

What is CAM (computer-aided manufacturing) and why is it beneficial to integrate CAD (computer-aided design) and CAM programs?

The first step in the production planning process is deciding which type of production process is best for making the goods the company intends to manufacture.

All of the following are true about industrial robots except they:

If you visited Just Born, a candy maker, in Bethlehem, Pennsylvania, you would see a conveyor belt parade of marshmallow peeps.The company uses a product layout

When choosing a location for an o HYPERLINK "http://www.google.com/url?sa=t&source=web&ct=res&cd=9&ved=0CC0QFjAI&url=http%3A%2F%2Finvestment.suite101.com%2Farticle.cfm%2Fonline_stock_trading_broker_companies&ei=wtwxS7zLPISOswOKkf3EAg&usg=AFQjCNElSwyxu5fxr9elgJHL2ee72EEkgw" nline call center, you would want to consider all of the following except:

Once the production process is in place, the operations manager can turn his or her attention to the daily activities of _____.

Companies that are committed to total quality management (TQM) strive to satisfy the needs of customers while generating a reasonable profit.

What do we mean when we refer to the capacity of a production facility?

Fast-food restaurants that sell hamburgers using a make-to-stock approach, do not offer customized burgers.

The major areas of responsibility for operations managers include production planning, production control, and quality control.

Manufacturers generally produce standardized products while service companies often customize their products to satisfy specific needs.

What is an FMS (flexible manufacturing system) and what are its advantages over traditional manufacturing systems?

High-volume goods are produced efficiently by people, equipment, or departments arranged in a(n)_____.