Exam 8: Operations Management in Manufacturing and Service Industries

E?procurement (or e-purchasing) involves the use of the Internet to enable senior management to interact with employees in the purchasing department.

Just-in-time production is used by companies to process purchasing transactions,

In seeking new locations, Burger King officials look for busy intersections or such _____ as shopping malls or movie theaters.

If a company uses the mass customization production method, its customers cannot "have it their way."

In order to draw up a(n) _____, managers need to know where materials are located and headed at every step in the production process.

Using an example, explain the difference between the make-to-order and make-to-stock approaches to manufacturing.

What is the first step in the production process?

Operations managers focus on scheduling the _____ needed to transform raw materials into finished goods.

The make-to-order process is the practice of producing high volumes of identical goods.

The most important task facing Bob Montgomery and his team at PowerSki was determining how to efficiently produce quality JetBoards at a reasonable cost.

PERT charts are simpler and easier to use than Gantt charts.

Materials management includes these activities: product development, purchasing, inventory control and work scheduling.

_____ is a favorite catch phrase among Burger King planners looking for promising new locations.

Mass production is the practice of producing high volumes of identical goods at low cost and holding them in inventory in anticipation of future demand.

What is benchmarking and why is it used by companies?

_____ systems are revolutionizing the production process by automating and integrating all aspects of a company's operations.

PowerSki uses _____ to transmit design changes to suppliers of the 340 components that make up the Jetboard.

The Customized Communication Print Shop plans to specialize in customized announcements and newsletters and personalized stationary.Which of the following layouts would be best for this business?

McDonald's makes a number of burgers with the same condiments and stores them.They are using a make-to-stock approach.

Let's say that you bought a TV on eBay and paid for it electronically.To process your transaction and transmit all of your purchasing documents, the manufacturer might use an _____ system.