Exam 8: Operations Management in Manufacturing and Service Industries

A computer manufacturer that arranges its computer assembly into self-contained teams of employees who handle all aspects of building a computer is using a process layout.

_____ is the practice of comparing a company's own performance with that of a company which excels in the same activity.

Scenario-Based Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S.city.The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive.By using the latest?available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area.In fact, it's become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns. -Scheduling work activities and completing them on time should be of paramount importance to Quality Checked.

In performing quality control tasks, the operations manager is directly involved in efforts to ensure that goods are produced according to specification and that quality standards are maintained.

Make-to-stock strategy is commonly used in the production of low volume goods.

In a(n) _____ layout, high-volume goods are produced efficiently by people, equipment, or departments arranged in a series of workstations at which previously made parts are assembled.

As operations manager for Consolidated American Tanks, Jim Sherman's tasks include all of the following except _____.

Describe just-in-time production and explain why companies adopt this production method.

Much like a manufacturing firm, Quality Checked, though a service business, must constantly deal with intangibility, customized products, and frequent customer contact.

Workers or departments that perform similar tasks may be grouped together in a _____ layout.

Making decisions on how to hold down the costs of materials and labor is the job of _____.

Why did David Sell, former Burger King vice president, propose moving the drink station from behind the counter at the BK restaurants? How did this save Burger King money?

Which of the following do service providers have to consider when estimating demand and capacity?

According to the American Society for Quality, quality refers to the totality of features and characteristics of a product or service that bear on the ability to satisfy stated or implied themes.

_____ is a set of international quality standards established by the International Organization for Standardization (ISO).

An integral part of TQM (total quality management) is _____, which can be characterized as the commitment to making constant improvements in design, production, and delivery.

An operations manager is a mid-level manager who directs the transformation process by which resources are converted into products.

During the production planning stage, operations managers oversee the purchasing of raw materials.

Bob Montgomery, CEO of PowerSki, uses a computer-aided design (CAD) software package to operate the industrial robots used in the production of the jetboards.

Standardized products that have come off assembly lines are produced by a process known as _____.